Hi, I am using Win XP HE and has all M/soft updates. When I load a web page, it takes typically 20< secs to load. My d/l speed is 3Mb/sec. I have followed the 7 steps carefully and have the logs but before I submit them I just wanted top sense check that maybe I'm being too optimistic in my expectctations. It just seems much slower to load than it used to. I am using Avast Online scanner which I have used for some years and its automatically updated. I have seen the logs and on the attache.text file there are some error messages at the bottom but the Malware scan didn't find found anything.