just installed a new softwre & I was asking for help from their support department.
They couldn't resolve my problem while helping me over the phone.
So the guy said that he needs to log into my computer in order to see what is going on the software & help that way.
I have never done this giving an access to my computer because I thought that would be like writing a blank check.
(1) What is risk in letting someone log into your compuer. Can he steal any information from my hard drive ?
(2) How can I protect my personal information like credit card number etc.
(3) Do I need to install any kind of software for this kind of support or help ?
(4) How do I restrict him from accessing any other partition or information besides the OS patition where I have inmstalled their software ?
(5) What kind of information do I need to give him to access my computer ?
Thanks
They couldn't resolve my problem while helping me over the phone.
So the guy said that he needs to log into my computer in order to see what is going on the software & help that way.
I have never done this giving an access to my computer because I thought that would be like writing a blank check.
(1) What is risk in letting someone log into your compuer. Can he steal any information from my hard drive ?
(2) How can I protect my personal information like credit card number etc.
(3) Do I need to install any kind of software for this kind of support or help ?
(4) How do I restrict him from accessing any other partition or information besides the OS patition where I have inmstalled their software ?
(5) What kind of information do I need to give him to access my computer ?
Thanks