Hi, I'm going to start by saying that I am not particularly computer literate, so I may need extra instructions if things get too technical. I am having quite a few problems with my computer, which may or may not all be connected to a virus. I have Vista, if that info is needed. The Problems: 1) My Windows updates are not working. I have no idea if this is related. 2) I had the free version of AVG, and a few days ago it detected a win/32 heur virus. Once it detected this virus, it stopped working. AVG would not complete a scan, it usually got stuck when it was scanning C://windows/SYSTEM (or something like this). I tried three times to complete a scan, leaving it scanning for as much as 24 hours, and it did not work. Thinking that there was some kind of problem with AVG, I uninstalled it, and tried to reinstall. It will not reinstall. During this time, I also could not connect to update AVG...I don't know if this is related. I then installed Avast, and encountered the same problem. It got stuck at the same place as AVG did. 3)I tried to run Spybot, which did not work at all (It would not even open, and a message came up that said it was not working). I tried to uninstall Spybot, and it did not completely uninstall. I have no idea why or how to fix this. I cannot reinstall Spybot either, it says: "Error sending request. The Server name or address could not be resolved". I could not access safer-networking.org through either IE or Firefox. 4)I am being redirected through Google to random sites. It happens if I click on a link. If I type directly into the bar thingie (lol, oh geez...don't know what its called), it will connect with the correct website. I read through a bunch of posts, and found the 8-step guide, but I wanted to check in and see if there was anything I should do before the 8-steps. I removed my uTorrent program like it said, I don't have any other filesharing/P2P programs as far as I know. If anyone could help, that would be great. Please let me know if you need other info...I'm sure I've left stuff out, I'm just not sure what! I'm not sure what the first step should be, since I cant run a proper AntiVirus scan... Thanks!