By Sophie Gwynne ยท 4 replies
Jan 27, 2013
  1. Um, hi. How do you get rid of this. I have AVG 2013 Free but it can't get rid of it. If it helps it's gotten rid of some trojens and cirefef (I think that's it, it's that thing that won't let you on facebook).
    Anyway if someone could give me a hand in getting rid of this that would be great. (I don't know how I got it sorry).
  2. stonarda

    stonarda TS Booster Posts: 143   +18

    Have you gone to the control panel and unistalled it from there?
  3. Sophie Gwynne

    Sophie Gwynne TS Rookie Topic Starter

    How do you uninstall it from there? (I know, stupid question)
  4. mailpup

    mailpup TS Special Forces Posts: 7,182   +469

    Sophie, your original post is not particularly clear. Stonarda thinks you mean how to get rid of AVG 2013 Free.

    Stonarda, Sophie is talking about this Win64/Patched.A trojan.

    Moving to Virus and Malware forum.
  5. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
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