Solved Windows 7 IE redirect Virus after cleanup attempts/updates

jeffleeismyhero · Feb 9, 2012

I've been attempting to clean a Windows 7 (32bit) computer for several days now. I've run MalwareBytes (currently installed), HijackThis, AVG 2012, Norton 360 (currently installed), TDSSKiller, and AVG Rescue CD from a USB drive. Most of these find risks (viruses such as Trojan.ADH.2) and some even claim to remove them.

I can scan and scan again but the same stuff just creeps right back. I've installed all of the available Windows updates (including the ones for Office). Per the steps at https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/ I've pasted the mbam-log file below.

System Restore is turned off.

Please help.

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.05.04

Windows 7 x86 NTFS
Internet Explorer 8.0.7600.16385
Hess :: HESS-PC [administrator]

2/9/2012 8:41:33 PM
mbam-log-2012-02-09 (20-41-33).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P
Scan options disabled: PUP
Objects scanned: 177021
Time elapsed: 5 minute(s), 20 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

jeffleeismyhero · Feb 9, 2012

Step 3: GMER log

GMER found a rootkit. I clicked no to the full scan question like the instructions on this site indicated.

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit quick scan 2012-02-09 20:55:50
Windows 6.1.7600 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 WDC_WD25 rev.02.0
Running: lginqo0o.exe; Driver: C:\Users\Hess\AppData\Local\Temp\pxldipoc.sys

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- Processes - GMER 1.0.15 ----

Process PING.EXE (*** hidden *** ) 1604

---- EOF - GMER 1.0.15 ----

jeffleeismyhero · Feb 9, 2012

Step 4: DDS logs

DDS.txt:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.7600.16385
Run by Hess at 21:00:39 on 2012-02-09
Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.3510.2106 [GMT -6:00]
.
AV: AVG Anti-Virus 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\Explorer.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
D:\Program Files\Dell\Reader 2.1\DVMExportService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Norton 360\Engine\5.2.0.13\ccSvcHst.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Realtek\Audio\HDA\RtDCpl.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Windows\system32\wbem\wmiprvse.exe
D:\Program Files\Dell\Reader 2.1\DellBtrEvent.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Norton 360\Engine\5.2.0.13\ccSvcHst.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Intel\Intel(R) Management Engine Components\IMSS\PrivacyIconClient.exe
C:\Program Files\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Windows\system32\conhost.exe
C:\Users\Hess\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Hess\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Hess\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Users\Hess\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\5.2.0.13\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\5.2.0.13\ips\IPSBHO.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office14\GROOVEEX.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~2\office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\5.2.0.13\coIEPlg.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
{e7df6bff-55a5-4eb7-a673-4ed3e9456d39}
uRun: [Google Update] "c:\users\hess\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtDCpl.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [ChangeTPMAuth] c:\program files\wave systems corp\common\ChangeTPMAuth.exe /T:NTRU12
mRun: [IAStorIcon] c:\program files\intel\intel(r) rapid storage technology\IAStorIcon.exe
mRun: [IMSS] "c:\program files\intel\intel(r) management engine components\imss\PIconStartup.exe"
mRun: [DellBtrEvent] d:\program files\dell\reader 2.1\DellBtrEvent.exe
mRun: [<NO NAME>]
mRun: [ROC_roc_dec12] "c:\program files\avg secure search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
LSP: mswsock.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 208.67.222.222 208.67.220.220 68.105.28.11
TCP: Interfaces\{333BA73E-5DC4-485F-961E-F3371B25CE8F} : DhcpNameServer = 208.67.222.222 208.67.220.220 68.105.28.11
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~3\GO36F4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0502000.00d\symds.sys [2012-2-9 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0502000.00d\symefa.sys [2012-2-9 744568]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\bashdefs\20120207.003\BHDrvx86.sys [2012-2-7 820344]
R1 DVMIO;DVMIO;d:\program files\dell\reader 2.1\dvmio.sys [2010-5-4 18320]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\ipsdefs\20120209.002\IDSvix86.sys [2012-2-9 368248]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0502000.00d\ironx86.sys [2012-2-9 136312]
R1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\n360\0502000.00d\symnets.sys [2012-2-9 299640]
R2 DvmMDES;DeviceVM Meta Data Export Service;d:\program files\dell\reader 2.1\DVMExportService.exe [2010-5-4 327680]
R2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-12-10 136176]
R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;c:\program files\intel\intel(r) rapid storage technology\IAStorDataMgrSvc.exe [2010-10-21 13336]
R2 N360;Norton 360;c:\program files\norton 360\engine\5.2.0.13\ccsvchst.exe [2012-2-9 130008]
R2 UNS;Intel(R) Management & Security Application User Notification Service;c:\program files\intel\intel(r) management engine components\uns\UNS.exe [2010-10-21 2533400]
R3 e1kexpress;Intel(R) PRO/1000 PCI Express Network Connection Driver K;c:\windows\system32\drivers\e1k6232.sys [2010-10-21 224424]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-2-9 106104]
R3 IntcDAud;Intel(R) Display Audio;c:\windows\system32\drivers\IntcDAud.sys [2010-10-21 232960]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2010-12-15 30192]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-12-10 136176]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\microsoft office\office14\GROOVE.EXE [2011-6-12 31125880]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2012-2-6 1343400]
.
=============== Created Last 30 ================
.
2012-02-10 02:15:40 744568 ----a-w- c:\windows\system32\drivers\n360\0502000.00d\symefa.sys
2012-02-10 02:15:40 516216 ----a-w- c:\windows\system32\drivers\n360\0502000.00d\srtsp.sys
2012-02-10 02:15:40 50168 ----a-w- c:\windows\system32\drivers\n360\0502000.00d\srtspx.sys
2012-02-10 02:15:40 340088 ----a-w- c:\windows\system32\drivers\n360\0502000.00d\symds.sys
2012-02-10 02:15:40 299640 ----a-w- c:\windows\system32\drivers\n360\0502000.00d\symnets.sys
2012-02-10 02:15:40 136312 ----a-r- c:\windows\system32\drivers\n360\0502000.00d\ironx86.sys
2012-02-10 02:15:23 -------- d-----w- c:\windows\system32\drivers\n360\0502000.00D
2012-02-10 02:01:42 -------- d-----w- c:\users\hess\appdata\roaming\Tific
2012-02-10 02:01:42 -------- d-----w- c:\users\hess\appdata\local\Symantec
2012-02-10 02:01:34 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2012-02-10 02:01:32 126584 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2012-02-10 02:01:32 -------- d-----w- c:\program files\Symantec
2012-02-10 02:01:32 -------- d-----w- c:\program files\common files\Symantec Shared
2012-02-10 02:01:12 -------- d-----w- c:\windows\system32\drivers\N360
2012-02-10 02:01:11 -------- d-----w- c:\program files\Norton 360
2012-02-10 02:01:09 -------- d-----w- c:\programdata\Norton
2012-02-10 02:00:48 -------- d-----w- c:\programdata\NortonInstaller
2012-02-10 02:00:48 -------- d-----w- c:\program files\NortonInstaller
2012-02-08 19:11:30 78336 ----a-w- c:\windows\system32\drivers\dfsc.sys
2012-02-08 01:12:29 -------- d-----w- c:\programdata\Kaspersky Lab
2012-02-07 23:39:53 -------- d-----w- C:\TDSSKiller_Quarantine
2012-02-07 04:49:43 -------- d-----w- c:\programdata\AVG2012
2012-02-07 04:07:26 98816 ----a-w- c:\windows\sed.exe
2012-02-07 04:07:26 518144 ----a-w- c:\windows\SWREG.exe
2012-02-07 04:07:26 256000 ----a-w- c:\windows\PEV.exe
2012-02-07 04:07:26 208896 ----a-w- c:\windows\MBR.exe
2012-02-07 03:01:36 76288 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2012-02-07 03:01:36 43008 ----a-w- c:\windows\system32\drivers\usbehci.sys
2012-02-07 03:01:36 284160 ----a-w- c:\windows\system32\drivers\usbport.sys
2012-02-07 03:01:36 258560 ----a-w- c:\windows\system32\drivers\usbhub.sys
2012-02-07 03:01:35 5888 ----a-w- c:\windows\system32\drivers\usbd.sys
2012-02-07 03:01:35 24064 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2012-02-07 03:01:35 20480 ----a-w- c:\windows\system32\drivers\usbohci.sys
2012-02-07 02:57:58 143744 ----a-w- c:\windows\system32\drivers\nvstor.sys
2012-02-07 02:57:57 80256 ----a-w- c:\windows\system32\drivers\amdsata.sys
2012-02-07 02:57:57 332160 ----a-w- c:\windows\system32\drivers\iaStorV.sys
2012-02-07 02:57:57 1686016 ----a-w- c:\windows\system32\esent.dll
2012-02-07 02:57:57 146304 ----a-w- c:\windows\system32\drivers\storport.sys
2012-02-07 02:57:57 1210240 ----a-w- c:\windows\system32\drivers\ntfs.sys
2012-02-07 02:57:57 117120 ----a-w- c:\windows\system32\drivers\nvraid.sys
2012-02-07 02:57:56 22400 ----a-w- c:\windows\system32\drivers\amdxata.sys
2012-02-07 02:57:55 74240 ----a-w- c:\windows\system32\fsutil.exe
2012-02-06 09:00:36 -------- d-----w- c:\windows\system32\Wat
2012-02-06 02:03:15 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2012-02-06 02:03:15 49472 ----a-w- c:\windows\system32\netfxperf.dll
2012-02-06 02:03:15 297808 ----a-w- c:\windows\system32\mscoree.dll
2012-02-06 02:03:15 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2012-02-06 02:03:15 1130824 ----a-w- c:\windows\system32\dfshim.dll
2012-02-06 01:56:14 276992 ----a-w- c:\windows\system32\wcncsvc.dll
2012-02-06 01:54:53 80384 ----a-w- c:\windows\system32\davclnt.dll
2012-02-06 01:53:50 67072 ----a-w- c:\windows\system32\packager.dll
2012-02-06 01:52:59 759296 ----a-w- c:\program files\common files\microsoft shared\vgx\VGX.dll
2012-02-06 01:52:59 101760 ----a-w- c:\windows\system32\consent.exe
2012-02-06 01:52:58 26496 ----a-w- c:\windows\system32\drivers\Diskdump.sys
2012-02-06 01:50:22 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
2012-02-06 01:47:29 728448 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2012-02-06 01:47:29 219008 ----a-w- c:\windows\system32\drivers\dxgmms1.sys
2012-02-06 01:47:29 107520 ----a-w- c:\windows\system32\cdd.dll
2012-02-06 01:43:41 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-02-06 01:43:41 -------- d-----w- c:\programdata\Malwarebytes
2012-02-06 01:43:41 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-02-06 01:43:36 -------- d-----w- c:\users\hess\appdata\roaming\Malwarebytes
.
==================== Find3M ====================
.
2012-02-09 23:50:19 338944 ----a-w- c:\windows\system32\drivers\afd.sys
2012-02-09 23:12:12 74240 ----a-w- c:\windows\system32\drivers\tdx.sys
2012-02-07 23:41:00 387584 ----a-w- c:\windows\system32\drivers\csc.sys
2011-11-24 04:23:31 2340352 ----a-w- c:\windows\system32\win32k.sys
2011-11-17 05:48:29 134000 ----a-w- c:\windows\system32\drivers\ksecpkg.sys
2011-11-17 05:48:24 67440 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2011-11-17 05:42:48 369352 ----a-w- c:\windows\system32\drivers\cng.sys
2011-11-17 05:41:38 1288984 ----a-w- c:\windows\system32\ntdll.dll
2011-11-17 05:39:28 314368 ----a-w- c:\windows\system32\webio.dll
2011-11-17 05:39:24 99840 ----a-w- c:\windows\system32\sspicli.dll
2011-11-17 05:39:24 15360 ----a-w- c:\windows\system32\sspisrv.dll
2011-11-17 05:39:21 224768 ----a-w- c:\windows\system32\schannel.dll
2011-11-17 05:39:21 22016 ----a-w- c:\windows\system32\secur32.dll
2011-11-17 05:38:39 1037312 ----a-w- c:\windows\system32\lsasrv.dll
2011-11-17 05:36:26 22528 ----a-w- c:\windows\system32\lsass.exe
.
============= FINISH: 21:01:00.58 ===============

Attach.txt

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 11/1/2010 2:57:18 PM
System Uptime: 2/9/2012 8:39:45 PM (1 hours ago)
.
Motherboard: Dell Inc. | | 0C522T
Processor: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz | CPU | 3193/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 230 GiB total, 191.008 GiB free.
D: is FIXED (NTFS) - 2 GiB total, 1.857 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
Adobe Acrobat 9 Pro - English, FranÁais, Deutsch
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Shockwave Player 11.5
Apple Application Support
Apple Mobile Device Support
Apple Software Update
BioAPI Framework
Bonjour
Citrix XenApp Plugin for Hosted Apps
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Edoc Viewer
Google Chrome
Google Desktop
Google Update Helper
Intel(R) Control Center
Intel(R) Graphics Media Accelerator Driver
Intel(R) Management Engine Components
Intel(R) Network Connections 15.2.89.0
Intel(R) Rapid Storage Technology
iTunes
Java Auto Updater
Java(TM) 6 Update 30
Junk Mail filter update
Malwarebytes Anti-Malware version 1.60.1.1000
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
Nero 7 Ultra Edition
neroxml
Norton 360
QuickBooks Pro 2008
QuickTime
Reader 2.1
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553353) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition
Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)
SupportSoft Assisted Service
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Excel 2010 (KB2553439) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
UPEK TouchChip Fingerprint Reader
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
.
==== Event Viewer Messages From Past Week ========
.
2/9/2012 8:59:40 PM, Error: Microsoft-Windows-DNS-Client [1012] - There was an error while attempting to read the local hosts file.
2/9/2012 8:40:57 PM, Error: Service Control Manager [7024] - The HomeGroup Listener service terminated with service-specific error %%-2147023143.
2/9/2012 8:40:22 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: PBADRV
2/9/2012 8:35:44 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
2/9/2012 8:35:42 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
2/9/2012 8:35:41 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
2/9/2012 8:35:40 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
2/9/2012 8:35:34 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
2/9/2012 8:35:30 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx86 Avgmfx86 BHDrvx86 discache DVMIO eeCtrl IDSVix86 PBADRV spldr SRTSPX SymIRON Wanarpv6
2/9/2012 8:24:08 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: DfsC PBADRV
2/9/2012 8:00:05 PM, Error: Service Control Manager [7000] - The AVG AVI Loader Driver service failed to start due to the following error: The system cannot find the file specified.
2/9/2012 7:53:53 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx86 PBADRV
2/7/2012 7:09:32 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx86 Avgmfx86 discache DVMIO PBADRV spldr Wanarpv6
2/6/2012 9:10:10 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243).
2/6/2012 11:21:05 PM, Error: Microsoft-Windows-Application-Experience [205] - The Program Compatibility Assistant service failed to perform the phase two initialization.
2/6/2012 10:34:28 PM, Error: Service Control Manager [7043] - The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.
2/6/2012 10:08:04 PM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
2/5/2012 8:10:08 PM, Error: Service Control Manager [7023] -
2/5/2012 7:42:49 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} and APPID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user Hess-PC\Hess SID (S-1-5-21-2153399956-277372107-1363292861-1001) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
.
==== End Of File ===========================

Broni · Feb 9, 2012

Welcome aboard

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running tools or applying updates other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

============================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

===============================================================

Download Bootkit Remover to your Desktop.

Unzip downloaded file to your Desktop.
Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
It will show a Black screen with some data on it.
Right click on the screen and click Select All.
Press CTRL+C
Open a Notepad and press CTRL+V
Post the output back here.

jeffleeismyhero · Feb 9, 2012

aswMBR and Bootkit Remover logs

aswMBR version 0.9.9.1532 Copyright(c) 2011 AVAST Software
Run date: 2012-02-09 22:07:22
-----------------------------
22:07:22.623 OS Version: Windows 6.1.7600
22:07:22.623 Number of processors: 4 586 0x2502
22:07:22.623 ComputerName: HESS-PC UserName: Hess
22:07:23.417 Initialize success
22:07:26.129 AVAST engine defs: 12020801
22:07:34.584 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
22:07:34.584 Disk 0 Vendor: WDC_WD25 02.0 Size: 238418MB BusType: 8
22:07:34.600 Disk 0 MBR read successfully
22:07:34.615 Disk 0 MBR scan
22:07:34.615 Disk 0 Windows 7 default MBR code
22:07:34.615 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 78 MB offset 63
22:07:34.631 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 750 MB offset 161792
22:07:34.647 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 235540 MB offset 1697792
22:07:34.647 Disk 0 Partition - 00 0F Extended LBA 2048 MB offset 484083712
22:07:34.678 Disk 0 Partition 4 00 07 HPFS/NTFS NTFS 2047 MB offset 484085760
22:07:34.693 Disk 0 scanning sectors +488278016
22:07:34.756 Disk 0 scanning C:\Windows\system32\drivers
22:07:42.166 File: C:\Windows\system32\drivers\netbt.sys **INFECTED** Win32:Sirefef-JQ [Trj]
22:07:45.785 Disk 0 trace - called modules:
22:07:45.801 ntkrnlpa.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x8c991fc0]<<
22:07:45.801 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x87d27030]
22:07:45.816 3 CLASSPNP.SYS[8c8db59e] -> nt!IofCallDriver -> [0x87ebd7f0]
22:07:45.816 \Driver\00000534[0x87efd498] -> IRP_MJ_CREATE -> 0x8c991fc0
22:07:46.518 AVAST engine scan C:\Windows
22:07:48.921 AVAST engine scan C:\Windows\system32
22:09:49.914 AVAST engine scan C:\Windows\system32\drivers
22:09:59.103 File: C:\Windows\system32\drivers\netbt.sys **INFECTED** Win32:Sirefef-JQ [Trj]
22:10:03.096 AVAST engine scan C:\Users\Hess
22:12:42.638 AVAST engine scan C:\ProgramData
22:13:15.289 Scan finished successfully
22:13:32.230 Disk 0 MBR has been saved successfully to "F:\MBR.dat"
22:13:32.667 The log file has been saved successfully to "F:\aswMBR.txt"

Bootkit Remover
(c) 2009 Esage Lab
www.esagelab.com

Program version: 1.2.0.1
OS Version: Microsoft Windows 7 (build 7600), 32-bit

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`33d00000
Boot sector MD5 is: bb4f1627d8b9beda49ac0d010229f3ff

Size Device Name MBR Status
--------------------------------------------
232 GB \\.\PhysicalDrive0 OK (DOS/Win32 Boot code found)

Done;
Press any key to quit...

Broni · Feb 9, 2012

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

Please, never rename Combofix unless instructed.
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
NOTE1. If Combofix asks you to install Recovery Console, please allow it.
NOTE 2. If Combofix asks you to update the program, always do so.
- Close any open browsers.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
- If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt"

**Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
**Note 2 for AVG and CA Internet Security users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
Use AppRemover to uninstall it: https://www.techspot.com/downloads/5514-appremover.html
We can reinstall it when we're done with CF.
**Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
**Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.

Make sure, you re-enable your security programs, when you're done with Combofix.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NOTE.
If, for some reason, Combofix refuses to run, try one of the following:

1. Run Combofix from Safe Mode (How to...)

2. Delete Combofix file, download fresh one, but rename combofix.exe to yourname.exe BEFORE saving it to your desktop.
Do NOT run it yet.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click Rkill and choose Run as Administrator

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

Rkill.com
Rkill.scr
Rkill.exe

Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7 right-click on it and choose Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
Do not reboot until instructed.
If the tool does not run from any of the links provided, please let me know.

Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

If normal mode still doesn't work, run BOTH tools from safe mode.

In case #2, please post BOTH logs, rKill and Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

jeffleeismyhero · Feb 10, 2012

ComboFix log

I ran ComboFix. Initially it told me that AVG 2011 was installed and running. I updated AVG 2011 to AVG 2012 a few days ago and uninstalled AVG 2012 earlier today. Prior to running ComboFix, I disabled Norton 360 (the currently installed antivirus application). Regardless, I downloaded AppRemover and it did not detect AVG at all. It detected Norton 360 and MalwareBytes, both of which were shutdown.

ComboFix popped up a message saying something to the effect that I had a rootkit that was troublesome to remove. It then rebooted the computer quickly and I just let it do its thing.

ComboFix 12-02-09.04 - Hess 02/09/2012 22:45:42.1.4 - x86
Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.3510.2578 [GMT -6:00]
Running from: c:\users\Hess\Desktop\ComboFix.exe
AV: AVG Anti-Virus 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Hess\AppData\Roaming\Microsoft\Windows\Recent\Brian Hess - Benefit Golf Tournament Website.url
c:\windows\$NtUninstallKB29340$\1873419574\@
c:\windows\$NtUninstallKB29340$\1873419574\cfg.ini
c:\windows\$NtUninstallKB29340$\1873419574\Desktop.ini
c:\windows\$NtUninstallKB29340$\1873419574\L\xadqgnnk
c:\windows\$NtUninstallKB29340$\1873419574\oemid
c:\windows\$NtUninstallKB29340$\1873419574\U\00000001.@
c:\windows\$NtUninstallKB29340$\1873419574\U\00000002.@
c:\windows\$NtUninstallKB29340$\1873419574\U\00000004.@
c:\windows\$NtUninstallKB29340$\1873419574\U\80000000.@
c:\windows\$NtUninstallKB29340$\1873419574\U\80000004.@
c:\windows\$NtUninstallKB29340$\1873419574\U\80000032.@
c:\windows\$NtUninstallKB29340$\1873419574\version
c:\windows\$NtUninstallKB29340$\501857155
.
Infected copy of c:\windows\system32\drivers\netbt.sys was found and disinfected
Restored copy from - The cat found it

.
((((((((((((((((((((((((( Files Created from 2012-01-10 to 2012-02-10 )))))))))))))))))))))))))))))))
.
.
2012-02-10 04:51 . 2012-02-10 04:54 -------- d-----w- c:\users\Hess\AppData\Local\temp
2012-02-10 04:51 . 2012-02-10 04:51 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-02-10 04:43 . 2009-07-13 23:12 187904 ----a-w- c:\windows\system32\drivers\netbt.sys
2012-02-10 02:01 . 2012-02-10 02:01 -------- d-----w- c:\users\Hess\AppData\Roaming\Tific
2012-02-10 02:01 . 2012-02-10 02:01 -------- d-----w- c:\users\Hess\AppData\Local\Symantec
2012-02-10 02:01 . 2010-08-21 04:59 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2012-02-10 02:01 . 2012-02-10 02:08 -------- d-----w- c:\program files\Common Files\Symantec Shared
2012-02-10 02:01 . 2012-02-10 02:05 126584 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2012-02-10 02:01 . 2012-02-10 02:05 -------- d-----w- c:\program files\Symantec
2012-02-10 02:01 . 2012-02-10 02:40 -------- d-----w- c:\windows\system32\drivers\N360
2012-02-10 02:01 . 2012-02-10 02:01 -------- d-----w- c:\program files\Norton 360
2012-02-10 02:01 . 2012-02-10 02:01 -------- d-----w- c:\programdata\Norton
2012-02-10 02:00 . 2012-02-10 02:00 -------- d-----w- c:\program files\NortonInstaller
2012-02-08 19:11 . 2012-02-09 23:20 78336 ----a-w- c:\windows\system32\drivers\dfsc.sys
2012-02-08 01:12 . 2012-02-08 01:12 -------- d-----w- c:\programdata\Kaspersky Lab
2012-02-07 23:39 . 2012-02-10 00:23 -------- d-----w- C:\TDSSKiller_Quarantine
2012-02-07 05:22 . 2012-02-07 05:22 -------- d-----w- c:\users\Default\AppData\Local\Microsoft Help
2012-02-07 04:49 . 2012-02-10 02:39 -------- d-----w- c:\programdata\AVG2012
2012-02-07 03:01 . 2011-03-29 03:07 258560 ----a-w- c:\windows\system32\drivers\usbhub.sys
2012-02-07 03:01 . 2011-03-29 03:06 76288 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2012-02-07 03:01 . 2011-03-29 03:06 284160 ----a-w- c:\windows\system32\drivers\usbport.sys
2012-02-07 03:01 . 2011-03-29 03:06 43008 ----a-w- c:\windows\system32\drivers\usbehci.sys
2012-02-07 03:01 . 2011-03-29 03:06 20480 ----a-w- c:\windows\system32\drivers\usbohci.sys
2012-02-07 03:01 . 2011-03-29 03:06 24064 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2012-02-07 03:01 . 2011-03-29 03:06 5888 ----a-w- c:\windows\system32\drivers\usbd.sys
2012-02-07 02:57 . 2011-03-11 05:44 143744 ----a-w- c:\windows\system32\drivers\nvstor.sys
2012-02-07 02:57 . 2011-03-11 05:44 146304 ----a-w- c:\windows\system32\drivers\storport.sys
2012-02-07 02:57 . 2011-03-11 05:44 1210240 ----a-w- c:\windows\system32\drivers\ntfs.sys
2012-02-07 02:57 . 2011-03-11 05:44 117120 ----a-w- c:\windows\system32\drivers\nvraid.sys
2012-02-07 02:57 . 2011-03-11 05:43 332160 ----a-w- c:\windows\system32\drivers\iaStorV.sys
2012-02-07 02:57 . 2011-03-11 05:43 80256 ----a-w- c:\windows\system32\drivers\amdsata.sys
2012-02-07 02:57 . 2011-03-11 05:39 1686016 ----a-w- c:\windows\system32\esent.dll
2012-02-07 02:57 . 2011-03-11 05:43 22400 ----a-w- c:\windows\system32\drivers\amdxata.sys
2012-02-07 02:57 . 2011-03-11 05:37 74240 ----a-w- c:\windows\system32\fsutil.exe
2012-02-06 09:00 . 2012-02-06 09:00 -------- d-----w- c:\windows\system32\Wat
2012-02-06 02:03 . 2009-11-25 18:47 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2012-02-06 02:03 . 2009-11-25 18:47 49472 ----a-w- c:\windows\system32\netfxperf.dll
2012-02-06 02:03 . 2009-11-25 18:47 297808 ----a-w- c:\windows\system32\mscoree.dll
2012-02-06 02:03 . 2009-11-25 18:47 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2012-02-06 02:03 . 2009-11-25 18:47 1130824 ----a-w- c:\windows\system32\dfshim.dll
2012-02-06 01:56 . 2010-09-14 06:07 276992 ----a-w- c:\windows\system32\wcncsvc.dll
2012-02-06 01:54 . 2010-12-21 05:38 73728 ----a-w- c:\windows\system32\wscsvc.dll
2012-02-06 01:53 . 2011-11-19 14:06 67072 ----a-w- c:\windows\system32\packager.dll
2012-02-06 01:52 . 2011-04-29 05:08 759296 ----a-w- c:\program files\Common Files\Microsoft Shared\VGX\VGX.dll
2012-02-06 01:52 . 2010-10-16 04:41 101760 ----a-w- c:\windows\system32\consent.exe
2012-02-06 01:52 . 2011-04-22 19:36 26496 ----a-w- c:\windows\system32\drivers\Diskdump.sys
2012-02-06 01:50 . 2012-02-10 04:44 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
2012-02-06 01:47 . 2011-02-03 05:45 219008 ----a-w- c:\windows\system32\drivers\dxgmms1.sys
2012-02-06 01:47 . 2010-11-02 04:46 728448 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2012-02-06 01:47 . 2010-11-02 04:23 107520 ----a-w- c:\windows\system32\cdd.dll
2012-02-06 01:43 . 2012-02-06 01:43 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-02-06 01:43 . 2012-02-06 01:43 -------- d-----w- c:\programdata\Malwarebytes
2012-02-06 01:43 . 2011-12-10 21:24 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-02-06 01:43 . 2012-02-06 01:43 -------- d-----w- c:\users\Hess\AppData\Roaming\Malwarebytes
2012-02-06 01:43 . 2012-02-06 01:43 -------- d-----w- c:\program files\Common Files\Java
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-02-09 23:12 . 2009-07-13 23:12 74240 ----a-w- c:\windows\system32\drivers\tdx.sys
2012-02-07 23:41 . 2009-07-13 23:15 387584 ----a-w- c:\windows\system32\drivers\csc.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtDCpl.exe" [2009-08-26 2691072]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-04-26 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-04-26 175640]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-04-26 169496]
"IAStorIcon"="c:\program files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" [2010-03-04 284696]
"IMSS"="c:\program files\Intel\Intel(R) Management Engine Components\IMSS\PIconStartup.exe" [2010-05-06 112152]
"DellBtrEvent"="d:\program files\Dell\Reader 2.1\DellBtrEvent.exe" [2010-05-04 147456]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2007-9-11 972064]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~3\GoogleDesktopNetwork3.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux1"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Acrobat Assistant 8.0]
2008-06-12 03:43 640376 ----a-w- c:\program files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Acrobat Speed Launcher]
2008-06-12 07:25 37232 ----a-w- c:\program files\Adobe\Acrobat 9.0\Acrobat\acrobat_sl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BCSSync]
2010-03-13 19:54 91520 ----a-w- c:\program files\Microsoft Office\Office14\BCSSync.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}]
2007-05-16 14:27 153136 ----a-w- c:\program files\Common Files\Ahead\Lib\NMBgMonitor.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Desktop Search]
2010-12-15 22:33 30192 ----a-w- c:\program files\Google\Google Desktop Search\GoogleDesktop.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2010-09-24 07:10 421160 ----a-w- c:\program files\iTunes\iTunesHelper.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr]
2009-07-26 21:44 3883856 ----a-w- c:\program files\Windows Live\Messenger\msnmsgr.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
2007-03-01 20:57 153136 ----a-w- c:\program files\Common Files\Ahead\Lib\NeroCheck.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2010-09-08 16:17 421888 ----a-w- c:\program files\QuickTime\QTTask.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
2010-11-02 13:25 274608 ----a-w- c:\program files\Real\RealPlayer\Update\realsched.exe
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-12-10 136176]
R3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2010-12-15 30192]
R3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [2010-12-10 136176]
R3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\Microsoft Office\Office14\GROOVE.EXE [2011-06-12 31125880]
R3 osppsvc;Office Software Protection Platform;c:\program files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-01-10 4640000]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-02-06 1343400]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360\0502000.00D\SYMDS.SYS [2011-01-27 340088]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360\0502000.00D\SYMEFA.SYS [2011-03-15 744568]
S1 BHDrvx86;BHDrvx86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20120207.003\BHDrvx86.sys [2012-02-07 820344]
S1 DVMIO;DVMIO;d:\program files\Dell\Reader 2.1\dvmio.sys [2010-05-04 18320]
S1 IDSVix86;IDSVix86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20120209.002\IDSvix86.sys [2012-02-09 368248]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360\0502000.00D\Ironx86.SYS [2010-11-16 136312]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360\0502000.00D\SYMNETS.SYS [2011-04-21 299640]
S2 DvmMDES;DeviceVM Meta Data Export Service;d:\program files\Dell\Reader 2.1\DVMExportService.exe [2010-05-04 327680]
S2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;c:\program files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-03-04 13336]
S2 N360;Norton 360;c:\program files\Norton 360\Engine\5.2.0.13\ccSvcHst.exe [2011-04-17 130008]
S2 UNS;Intel(R) Management & Security Application User Notification Service;c:\program files\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2010-05-06 2533400]
S3 e1kexpress;Intel(R) PRO/1000 PCI Express Network Connection Driver K;c:\windows\system32\DRIVERS\e1k6232.sys [2010-04-06 224424]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-02-10 106104]
S3 IntcDAud;Intel(R) Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys [2010-02-03 232960]
.
.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
EpmShd
.
Contents of the 'Scheduled Tasks' folder
.
2012-02-10 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-12-10 21:31]
.
2012-02-10 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-12-10 21:31]
.
2012-02-10 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2153399956-277372107-1363292861-1001Core.job
- c:\users\Hess\AppData\Local\Google\Update\GoogleUpdate.exe [2012-02-10 01:39]
.
2012-02-10 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2153399956-277372107-1363292861-1001UA.job
- c:\users\Hess\AppData\Local\Google\Update\GoogleUpdate.exe [2012-02-10 01:39]
.
2011-11-14 c:\windows\Tasks\Tommy and Beverly Hess home checking 1321313648.job
- c:\program files\Intuit\QuickBooks 2008\AutoBackupEXE.exe [2007-09-11 14:37]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~2\Office14\ONBttnIE.dll/105
LSP: mswsock.dll
TCP: DhcpNameServer = 208.67.222.222 208.67.220.220 68.105.28.11
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Toolbar-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
WebBrowser-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
WebBrowser-{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - (no file)
HKLM-Run-ChangeTPMAuth - c:\program files\Wave Systems Corp\Common\ChangeTPMAuth.exe
HKLM-Run-ROC_roc_dec12 - c:\program files\AVG Secure Search\ROC_roc_dec12.exe
SafeBoot-00435576.sys
SafeBoot-02633175.sys
SafeBoot-46843218.sys
SafeBoot-70353450.sys
SafeBoot-94676439.sys
SafeBoot-96873659.sys
MSConfigStartUp-swg - c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files\Norton 360\Engine\5.2.0.13\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360\Engine\5.2.0.13\diMaster.dll\" /prefetch:1"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\.avgldx86]
"ImagePath"="\?"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
c:\windows\system32\conhost.exe
c:\program files\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
c:\windows\system32\sppsvc.exe
.
**************************************************************************
.
Completion time: 2012-02-09 22:56:43 - machine was rebooted
ComboFix-quarantined-files.txt 2012-02-10 04:56
.
Pre-Run: 204,796,284,928 bytes free
Post-Run: 206,461,194,240 bytes free
.
- - End Of File - - 5B76AF14CD63A6EC48D959BB8EDAA22E

Broni · Feb 10, 2012

If you want to keep Norton make sure you keep AVG uninstalled as you can't be running two AV programs.

Combofix log looks good now.

How is computer doing?

Download OTL to your Desktop.

Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Click the Scan All Users checkbox.
Under the Custom Scan box paste this in:

netsvcs
drivers32
%SYSTEMDRIVE%\*.*
%systemroot%\Fonts\*.com
%systemroot%\Fonts\*.dll
%systemroot%\Fonts\*.ini
%systemroot%\Fonts\*.ini2
%systemroot%\Fonts\*.exe
%systemroot%\system32\spool\prtprocs\w32x86\*.*
%systemroot%\REPAIR\*.bak1
%systemroot%\REPAIR\*.ini
%systemroot%\system32\*.jpg
%systemroot%\*.jpg
%systemroot%\*.png
%systemroot%\*.scr
%systemroot%\*._sy
%APPDATA%\Adobe\Update\*.*
%ALLUSERSPROFILE%\Favorites\*.*
%APPDATA%\Microsoft\*.*
%PROGRAMFILES%\*.*
%APPDATA%\Update\*.*
%systemroot%\*. /mp /s
CREATERESTOREPOINT
%systemroot%\System32\config\*.sav
%PROGRAMFILES%\bak. /s
%systemroot%\system32\bak. /s
%ALLUSERSPROFILE%\Start Menu\*.lnk /x
%systemroot%\system32\config\systemprofile\*.dat /x
%systemroot%\*.config
%systemroot%\system32\*.db
%APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
%USERPROFILE%\Desktop\*.exe
%PROGRAMFILES%\Common Files\*.*
%systemroot%\*.src
%systemroot%\install\*.*
%systemroot%\system32\DLL\*.*
%systemroot%\system32\HelpFiles\*.*
%systemroot%\system32\rundll\*.*
%systemroot%\winn32\*.*
%systemroot%\Java\*.*
%systemroot%\system32\test\*.*
%systemroot%\system32\Rundll32\*.*
%systemroot%\AppPatch\Custom\*.*
%APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x
%PROGRAMFILES%\PC-Doctor\Downloads\*.*
%PROGRAMFILES%\Internet Explorer\*.tmp
%PROGRAMFILES%\Internet Explorer\*.dat
%USERPROFILE%\My Documents\*.exe
%USERPROFILE%\*.exe
%systemroot%\ADDINS\*.*
%systemroot%\assembly\*.bak2
%systemroot%\Config\*.*
%systemroot%\REPAIR\*.bak2
%systemroot%\SECURITY\Database\*.sdb /x
%systemroot%\SYSTEM\*.bak2
%systemroot%\Web\*.bak2
%systemroot%\Driver Cache\*.*
%PROGRAMFILES%\Mozilla Firefox\0*.exe
%ProgramFiles%\Microsoft Common\*.*
%ProgramFiles%\TinyProxy.
%USERPROFILE%\Favorites\*.url /x
%systemroot%\system32\*.bk
%systemroot%\*.te
%systemroot%\system32\system32\*.*
%ALLUSERSPROFILE%\*.dat /x
%systemroot%\system32\drivers\*.rmv
dir /b "%systemroot%\system32\*.exe" | find /i " " /c
dir /b "%systemroot%\*.exe" | find /i " " /c
%PROGRAMFILES%\Microsoft\*.*
%systemroot%\System32\Wbem\proquota.exe
%PROGRAMFILES%\Mozilla Firefox\*.dat
%USERPROFILE%\Cookies\*.txt /x
%SystemRoot%\system32\fonts\*.*
%systemroot%\system32\winlog\*.*
%systemroot%\system32\Language\*.*
%systemroot%\system32\Settings\*.*
%systemroot%\system32\*.quo
%SYSTEMROOT%\AppPatch\*.exe
%SYSTEMROOT%\inf\*.exe
%SYSTEMROOT%\Installer\*.exe
%systemroot%\system32\config\*.bak2
%systemroot%\system32\Computers\*.*
%SystemRoot%\system32\Sound\*.*
%SystemRoot%\system32\SpecialImg\*.*
%SystemRoot%\system32\code\*.*
%SystemRoot%\system32\draft\*.*
%SystemRoot%\system32\MSSSys\*.*
%ProgramFiles%\Javascript\*.*
%systemroot%\pchealth\helpctr\System\*.exe /s
%systemroot%\Web\*.exe
%systemroot%\system32\msn\*.*
%systemroot%\system32\*.tro
%AppData%\Microsoft\Installer\msupdates\*.*
%ProgramFiles%\Messenger\*.*
%systemroot%\system32\systhem32\*.*
%systemroot%\system\*.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
/md5start
/md5stop

Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

jeffleeismyhero · Feb 10, 2012

Network connection

ComboFix did not seem to re-enable the network connection. It sits on "Identifying..."

I've been moving data via a USB drive on a Mac so I can still copy files over to the machine.

Broni · Feb 10, 2012

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

jeffleeismyhero · Feb 10, 2012

Extras.txt

Extras.txt

OTL Extras logfile created on: 2/9/2012 11:17:06 PM - Run 1
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Users\Hess\Desktop
Professional (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.43 Gb Total Physical Memory | 2.59 Gb Available Physical Memory | 75.48% Memory free
6.85 Gb Paging File | 5.94 Gb Available in Paging File | 86.59% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 230.02 Gb Total Space | 192.36 Gb Free Space | 83.63% Space Free | Partition Type: NTFS
Drive D: | 2.00 Gb Total Space | 1.86 Gb Free Space | 92.92% Space Free | Partition Type: NTFS
Drive F: | 3.73 Gb Total Space | 3.73 Gb Free Space | 99.96% Space Free | Partition Type: FAT32

Computer Name: HESS-PC | User Name: Hess | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========

========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
htmlfile [edit] -- "C:\Program Files\Microsoft Office\Office14\msohtmed.exe" %1 (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 0
"FirewallDisableNotify" = 0
"AntiVirusDisableNotify" = 0
"UpdatesDisableNotify" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]

========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{178832DE-9DE0-4C87-9F82-9315A9B03985}" = Windows Live Writer
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{26A24AE4-039D-4CA4-87B4-2F83216020FF}" = Java(TM) 6 Update 30
"{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}" = RealUpgrade 1.1
"{2CE5A2E7-3437-4CE7-BCF4-85ED6EEFF9E4}" = iTunes
"{3138EAD3-700B-4A10-B617-B3F8096EE30D}" = Dell Edoc Viewer
"{388C130B-0079-46B4-A0D5-DC2DD7A89A7B}" = Citrix XenApp Plugin for Hosted Apps
"{3B4E636E-9D65-4D67-BA61-189800823F52}" = Windows Live Communications Platform
"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
"{3D5044A5-97B8-45C0-B956-BB2376569188}" = Windows Live Movie Maker
"{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}" = Intel(R) Rapid Storage Technology
"{45338B07-A236-4270-9A77-EBB4115517B5}" = Windows Live Sign-in Assistant
"{46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}" = Adobe AIR
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{56C049BE-79E9-4502-BEA7-9754A3E60F9B}" = neroxml
"{5A3F6A80-7913-475E-8B96-477A952CFA43}" = SupportSoft Assisted Service
"{6412CECE-8172-4BE5-935B-6CECACD2CA87}" = Windows Live Mail
"{65153EA5-8B6E-43B6-857B-C6E4FC25798A}" = Intel(R) Management Engine Components
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{716E0306-8318-4364-8B8F-0CC4E9376BAC}" = MSXML 4.0 SP2 Parser and SDK
"{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}" = RealNetworks - Microsoft Visual C++ 2008 Runtime
"{7AAA00C4-26E6-4EC0-8069-955B0A9D6009}" = Intel(R) Network Connections 15.2.89.0
"{81128EE8-8EAD-4DB0-85C6-17C2CE50FF71}" = Windows Live Essentials
"{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}" = Windows Live Sync
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{8ECB8220-F422-4BEB-9596-97033C533702}" = QuickBooks Pro 2008
"{90140000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2010
"{90140000-0015-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2010
"{90140000-0016-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2010
"{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2010
"{90140000-0019-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2010
"{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2010
"{90140000-001B-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2010
"{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{99ACCA38-6DD3-48A8-96AE-A283C9759279}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2010
"{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{46298F6A-1E7E-4D4A-B5F5-106A4F0E48C6}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2010
"{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{DEA87BE2-FFCC-4F33-9946-FCBE55A1E998}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2010
"{90140000-002C-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{7CA93DF4-8902-449E-A42E-4C5923CFBDE3}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2010
"{90140000-0044-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2010
"{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{4560037C-E356-444A-A015-D21F487D809E}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2010
"{90140000-00A1-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2010
"{90140000-00BA-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2010
"{90140000-0115-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{4560037C-E356-444A-A015-D21F487D809E}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{90140000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2010
"{90140000-0117-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{6BD185A0-E67F-4F77-8BCD-E34EA6AE76DF}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{91140000-0011-0000-0000-0000000FF1CE}" = Microsoft Office Professional Plus 2010
"{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{047B0968-E622-4FAA-9B4B-121FA109EDDE}" = Microsoft Office 2010 Service Pack 1 (SP1)
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{A20A58C4-6784-4B4B-86CC-94E2E3671033}" = Nero 7 Ultra Edition
"{A85FD55B-891B-4314-97A5-EA96C0BD80B5}" = Windows Live Messenger
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AC76BA86-1033-F400-7760-000000000004}" = Adobe Acrobat 9 Pro - English, Français, Deutsch
"{AC76BA86-1033-F400-7760-000000000004}{AC76BA86-1033-F400-7760-000000000004}" = Adobe Acrobat 9 Pro - English, Français, Deutsch
"{AF7E4468-E364-4991-BC2A-6E8293E1055B}" = BioAPI Framework
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{C3FA63E2-AFD3-41FD-B48F-1D942CC71943}" = UPEK TouchChip Fingerprint Reader
"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update
"{CCA1EEA3-555E-4D05-AC46-4B49C6C5D887}" = Apple Mobile Device Support
"{D6C75F0B-3BC1-4FC9-B8C5-3F7E8ED059CA}" = Windows Live Photo Gallery
"{DAEAFD68-BB4A-4507-A241-C8804D2EA66D}" = Apple Application Support
"{E2DFE069-083E-4631-9B6C-43C48E991DE5}" = Junk Mail filter update
"{E7004147-2CCA-431C-AA05-2AB166B9785D}" = QuickTime
"{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}" = Microsoft Choice Guard
"{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}" = Intel(R) Graphics Media Accelerator Driver
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F6BD194C-4190-4D73-B1B1-C48C99921BFE}" = Windows Live Call
"{F8A9085D-4C7A-41a9-8A77-C8998A96C421}" = Intel(R) Control Center
"{F8D2BE6A-B725-47CD-A931-639A24B8EF10}" = Reader 2.1
"{FF1C31AE-0CDC-40CE-AB85-406F8B70D643}" = Bonjour
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"Adobe Shockwave Player" = Adobe Shockwave Player 11.5
"Google Desktop" = Google Desktop
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.60.1.1000
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"N360" = Norton 360
"Office14.PROPLUSR" = Microsoft Office Professional Plus 2010
"PROSetDX" = Intel(R) Network Connections 15.2.89.0
"Reader2.1" = Reader 2.1
"RealPlayer 12.0" = RealPlayer
"WinLiveSuite_Wave3" = Windows Live Essentials

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-2153399956-277372107-1363292861-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Google Chrome" = Google Chrome

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 2/7/2012 10:08:54 AM | Computer Name = Hess-PC | Source = Microsoft-Windows-LoadPerf | ID = 3011
Description = Unloading the performance counter strings for service SMSvcHost 4.0.0.0
(SMSvcHost 4.0.0.0) failed. The first DWORD in the Data section contains the error
code.

Error - 2/7/2012 10:08:54 AM | Computer Name = Hess-PC | Source = Microsoft-Windows-LoadPerf | ID = 3012
Description = The performance strings in the Performance registry value is corrupted
when process Performance extension counter provider. The BaseIndex value from the
Performance registry is the first DWORD in the Data section, LastCounter value
is the second DWORD in the Data section, and LastHelp value is the third DWORD in
the Data section.

Error - 2/7/2012 10:08:54 AM | Computer Name = Hess-PC | Source = Microsoft-Windows-LoadPerf | ID = 3011
Description = Unloading the performance counter strings for service MSDTC Bridge
4.0.0.0 (MSDTC Bridge 4.0.0.0) failed. The first DWORD in the Data section contains
the error code.

Error - 2/7/2012 10:10:05 AM | Computer Name = Hess-PC | Source = Microsoft-Windows-LoadPerf | ID = 3012
Description = The performance strings in the Performance registry value is corrupted
when process Performance extension counter provider. The BaseIndex value from the
Performance registry is the first DWORD in the Data section, LastCounter value
is the second DWORD in the Data section, and LastHelp value is the third DWORD in
the Data section.

Error - 2/7/2012 10:10:05 AM | Computer Name = Hess-PC | Source = Microsoft-Windows-LoadPerf | ID = 3011
Description = Unloading the performance counter strings for service SMSvcHost 4.0.0.0
(SMSvcHost 4.0.0.0) failed. The first DWORD in the Data section contains the error
code.

Error - 2/7/2012 10:10:05 AM | Computer Name = Hess-PC | Source = Microsoft-Windows-LoadPerf | ID = 3012
Description = The performance strings in the Performance registry value is corrupted
when process Performance extension counter provider. The BaseIndex value from the
Performance registry is the first DWORD in the Data section, LastCounter value
is the second DWORD in the Data section, and LastHelp value is the third DWORD in
the Data section.

Error - 2/7/2012 10:10:05 AM | Computer Name = Hess-PC | Source = Microsoft-Windows-LoadPerf | ID = 3011
Description = Unloading the performance counter strings for service MSDTC Bridge
4.0.0.0 (MSDTC Bridge 4.0.0.0) failed. The first DWORD in the Data section contains
the error code.

Error - 2/7/2012 12:14:39 PM | Computer Name = Hess-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files\Real\RealPlayer\plugins\rmxrend.dll".
Dependent
Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 2/7/2012 7:46:21 PM | Computer Name = Hess-PC | Source = Microsoft-Windows-LoadPerf | ID = 3012
Description = The performance strings in the Performance registry value is corrupted
when process Performance extension counter provider. The BaseIndex value from the
Performance registry is the first DWORD in the Data section, LastCounter value
is the second DWORD in the Data section, and LastHelp value is the third DWORD in
the Data section.

Error - 2/7/2012 7:46:21 PM | Computer Name = Hess-PC | Source = Microsoft-Windows-LoadPerf | ID = 3011
Description = Unloading the performance counter strings for service WmiApRpl (WmiApRpl)
failed. The first DWORD in the Data section contains the error code.

[ System Events ]
Error - 2/9/2012 7:50:32 PM | Computer Name = Hess-PC | Source = Microsoft-Windows-DNS-Client | ID = 1012
Description = There was an error while attempting to read the local hosts file.

Error - 2/9/2012 7:50:39 PM | Computer Name = Hess-PC | Source = Microsoft-Windows-DNS-Client | ID = 1012
Description = There was an error while attempting to read the local hosts file.

Error - 2/9/2012 7:50:39 PM | Computer Name = Hess-PC | Source = Service Control Manager | ID = 7026
Description = The following boot-start or system-start driver(s) failed to load:
Avgldx86 PBADRV

Error - 2/9/2012 7:50:44 PM | Computer Name = Hess-PC | Source = Service Control Manager | ID = 7024
Description = The HomeGroup Listener service terminated with service-specific error
%%-2147023143.

Error - 2/9/2012 9:53:44 PM | Computer Name = Hess-PC | Source = Microsoft-Windows-DNS-Client | ID = 1012
Description = There was an error while attempting to read the local hosts file.

Error - 2/9/2012 9:53:53 PM | Computer Name = Hess-PC | Source = Microsoft-Windows-DNS-Client | ID = 1012
Description = There was an error while attempting to read the local hosts file.

Error - 2/9/2012 9:53:53 PM | Computer Name = Hess-PC | Source = Service Control Manager | ID = 7026
Description = The following boot-start or system-start driver(s) failed to load:
Avgldx86 PBADRV

Error - 2/9/2012 9:53:57 PM | Computer Name = Hess-PC | Source = Service Control Manager | ID = 7024
Description = The HomeGroup Listener service terminated with service-specific error
%%-2147023143.

Error - 2/9/2012 10:00:05 PM | Computer Name = Hess-PC | Source = Service Control Manager | ID = 7000
Description = The AVG AVI Loader Driver service failed to start due to the following
error: %%2

Error - 2/9/2012 10:00:05 PM | Computer Name = Hess-PC | Source = Service Control Manager | ID = 7000
Description = The AVG AVI Loader Driver service failed to start due to the following
error: %%2

< End of report >

jeffleeismyhero · Feb 10, 2012

OTL.txt (1 of 2)

OTL logfile created on: 2/9/2012 11:17:06 PM - Run 1
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Users\Hess\Desktop
Professional (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.43 Gb Total Physical Memory | 2.59 Gb Available Physical Memory | 75.48% Memory free
6.85 Gb Paging File | 5.94 Gb Available in Paging File | 86.59% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 230.02 Gb Total Space | 192.36 Gb Free Space | 83.63% Space Free | Partition Type: NTFS
Drive D: | 2.00 Gb Total Space | 1.86 Gb Free Space | 92.92% Space Free | Partition Type: NTFS
Drive F: | 3.73 Gb Total Space | 3.73 Gb Free Space | 99.96% Space Free | Partition Type: FAT32

Computer Name: HESS-PC | User Name: Hess | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/02/09 23:08:28 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Users\Hess\Desktop\OTL.exe
PRC - [2011/04/16 18:45:11 | 000,130,008 | R--- | M] (Symantec Corporation) -- C:\Program Files\Norton 360\Engine\5.2.0.13\ccsvchst.exe
PRC - [2011/02/25 23:33:07 | 002,614,784 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2011/02/17 23:33:29 | 000,031,232 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\prevhost.exe
PRC - [2010/06/28 22:57:58 | 004,247,040 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows NT\Accessories\wordpad.exe
PRC - [2010/05/06 12:38:50 | 001,522,200 | ---- | M] (Intel Corporation) -- C:\Program Files\Intel\Intel(R) Management Engine Components\IMSS\PrivacyIconClient.exe
PRC - [2010/05/06 12:38:48 | 002,533,400 | ---- | M] (Intel Corporation) -- C:\Program Files\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
PRC - [2010/05/06 12:38:48 | 000,325,656 | ---- | M] (Intel Corporation) -- C:\Program Files\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
PRC - [2010/05/04 14:06:34 | 000,327,680 | ---- | M] (DeviceVM, Inc.) -- D:\Program Files\Dell\Reader 2.1\DVMExportService.exe
PRC - [2010/05/04 14:06:34 | 000,147,456 | ---- | M] (DeviceVM, Inc.) -- D:\Program Files\Dell\Reader 2.1\DellBtrEvent.exe
PRC - [2010/03/03 19:16:04 | 000,284,696 | ---- | M] (Intel Corporation) -- C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
PRC - [2009/08/26 16:49:00 | 002,691,072 | ---- | M] (Realtek Semiconductor Corp.) -- C:\Program Files\Realtek\Audio\HDA\RtDCpl.exe
PRC - [2007/09/11 08:38:44 | 000,972,064 | ---- | M] (Intuit Inc.) -- C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
PRC - [2007/09/05 09:53:48 | 000,020,480 | ---- | M] (Intuit) -- C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

========== Modules (No Company Name) ==========

MOD - [2012/02/07 08:13:15 | 000,771,584 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\442eed762e21796e8e497fcd14f1295a\System.Runtime.Remoting.ni.dll
MOD - [2012/02/07 08:13:12 | 000,452,608 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\IAStorUtil\cf95add46bfba066f035bd78f6e21d86\IAStorUtil.ni.dll
MOD - [2012/02/07 08:13:11 | 012,431,360 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\d76221993c2fdfb991b8c12ae50a30eb\System.Windows.Forms.ni.dll
MOD - [2012/02/07 08:13:04 | 001,586,688 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\0e245eb9c1067cabd5673fe832d28613\System.Drawing.ni.dll
MOD - [2012/02/07 08:12:52 | 005,452,800 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\275680f2b9db0501d53c50ea7d7a43f0\System.Xml.ni.dll
MOD - [2012/02/07 08:12:49 | 000,971,264 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\e9ebeb7959f1c916ebf6fca8f7077d6c\System.Configuration.ni.dll
MOD - [2012/02/07 08:12:46 | 007,949,312 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\95b9866ab6e4437ef5dc5855ebab4e33\System.ni.dll
MOD - [2012/02/07 08:12:42 | 011,490,304 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\1b31ced9bb880d94fff1c6d47c16a81e\mscorlib.ni.dll
MOD - [2011/03/17 00:11:16 | 004,297,568 | ---- | M] () -- C:\Program Files\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
MOD - [2010/10/20 15:45:26 | 008,801,120 | ---- | M] () -- C:\Program Files\Microsoft Office\Office14\1033\GrooveIntlResource.dll
MOD - [2009/07/13 19:15:51 | 000,232,448 | ---- | M] () -- \\?\globalroot\systemroot\system32\mswsock.DLL

========== Win32 Services (SafeList) ==========

SRV - [2012/02/06 03:00:35 | 001,343,400 | ---- | M] (Microsoft Corporation) [Unknown | Stopped] -- C:\Windows\System32\Wat\WatAdminSvc.exe -- (WatAdminSvc)
SRV - [2011/06/12 11:15:00 | 031,125,880 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Microsoft Office\Office14\GROOVE.EXE -- (Microsoft SharePoint Workspace Audit Service)
SRV - [2011/04/16 18:45:11 | 000,130,008 | R--- | M] (Symantec Corporation) [Unknown | Running] -- C:\Program Files\Norton 360\Engine\5.2.0.13\ccSvcHst.exe -- (N360)
SRV - [2010/11/02 07:28:28 | 000,651,720 | ---- | M] (Macrovision Europe Ltd.) [On_Demand | Stopped] -- C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe -- (FLEXnet Licensing Service)
SRV - [2010/05/06 12:38:48 | 002,533,400 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files\Intel\Intel(R) Management Engine Components\UNS\UNS.exe -- (UNS) Intel(R)
SRV - [2010/05/06 12:38:48 | 000,325,656 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files\Intel\Intel(R) Management Engine Components\LMS\LMS.exe -- (LMS) Intel(R)
SRV - [2010/05/04 14:06:34 | 000,327,680 | ---- | M] (DeviceVM, Inc.) [Auto | Running] -- D:\Program Files\Dell\Reader 2.1\DVMExportService.exe -- (DvmMDES)
SRV - [2010/03/03 19:16:06 | 000,013,336 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc) Intel(R)
SRV - [2009/07/13 19:16:15 | 000,016,384 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\StorSvc.dll -- (StorSvc)
SRV - [2009/07/13 19:16:13 | 000,025,088 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\sensrsvc.dll -- (SensrSvc)
SRV - [2009/07/13 19:16:12 | 001,004,544 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\PeerDistSvc.dll -- (PeerDistSvc)
SRV - [2009/07/13 19:14:41 | 000,005,632 | ---- | M] (Oak Technology Inc.) [Auto | Stopped] -- C:\Windows\System32\a8djavs.dll -- (EpmShd)
SRV - [2007/09/05 09:53:48 | 000,020,480 | ---- | M] (Intuit) [Auto | Running] -- C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe -- (QBCFMonitorService)
SRV - [2007/05/24 07:08:44 | 000,061,440 | ---- | M] (Intuit Inc.) [On_Demand | Stopped] -- C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe -- (QBFCService)

========== Driver Services (SafeList) ==========

DRV - [2012/02/09 20:15:19 | 001,576,312 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\VirusDefs\20120209.017_d6e\navex15.sys -- (NAVEX15)
DRV - [2012/02/09 20:15:19 | 000,374,392 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys -- (eeCtrl)
DRV - [2012/02/09 20:15:19 | 000,106,104 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2012/02/09 20:15:19 | 000,086,136 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\VirusDefs\20120209.017_d6e\naveng.sys -- (NAVENG)
DRV - [2012/02/09 20:05:14 | 000,126,584 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\SYMEVENT.SYS -- (SymEvent)
DRV - [2012/02/09 16:32:36 | 000,368,248 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20120209.002\IDSvix86.sys -- (IDSVix86)
DRV - [2012/02/07 06:18:36 | 000,820,344 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20120207.003\BHDrvx86.sys -- (BHDrvx86)
DRV - [2011/04/20 19:37:49 | 000,299,640 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\System32\Drivers\N360\0502000.00D\SYMNETS.SYS -- (SymNetS)
DRV - [2011/03/30 21:00:09 | 000,516,216 | ---- | M] (Symantec Corporation) [File_System | System | Running] -- C:\Windows\System32\Drivers\N360\0502000.00D\SRTSP.SYS -- (SRTSP)
DRV - [2011/03/30 21:00:09 | 000,050,168 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\system32\drivers\N360\0502000.00D\SRTSPX.SYS -- (SRTSPX) Symantec Real Time Storage Protection (PEL)
DRV - [2011/03/14 20:31:23 | 000,744,568 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\Windows\system32\drivers\N360\0502000.00D\SYMEFA.SYS -- (SymEFA)
DRV - [2011/01/27 00:47:10 | 000,340,088 | ---- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\system32\drivers\N360\0502000.00D\SYMDS.SYS -- (SymDS)
DRV - [2010/11/15 19:45:33 | 000,136,312 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\system32\drivers\N360\0502000.00D\Ironx86.SYS -- (SymIRON)
DRV - [2010/07/08 20:43:52 | 000,041,088 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\HECI.sys -- (HECI) Intel(R)
DRV - [2010/05/04 14:06:34 | 000,018,320 | ---- | M] (DeviceVM, Inc.) [Kernel | System | Running] -- D:\Program Files\Dell\Reader 2.1\dvmio.sys -- (DVMIO)
DRV - [2010/04/06 02:36:20 | 000,224,424 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\e1k6232.sys -- (e1kexpress) Intel(R)
DRV - [2010/02/03 08:36:34 | 000,232,960 | ---- | M] (Intel(R) Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\IntcDAud.sys -- (IntcDAud) Intel(R)
DRV - [2010/02/02 23:10:32 | 000,030,880 | ---- | M] (Intel Corporation ) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\iqvw32.sys -- (NAL)
DRV - [2009/11/16 23:21:24 | 002,748,064 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\RTDVHDA.sys -- (IntcAzAudAddService) Service for Realtek HD Audio (WDM)
DRV - [2009/07/13 19:19:10 | 000,175,824 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\system32\DRIVERS\vmbus.sys -- (vmbus)
DRV - [2009/07/13 19:19:10 | 000,040,896 | ---- | M] (Microsoft Corporation) [Kernel | Boot | Running] -- C:\Windows\system32\DRIVERS\vmstorfl.sys -- (storflt)
DRV - [2009/07/13 19:19:10 | 000,028,224 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\system32\DRIVERS\storvsc.sys -- (storvsc)
DRV - [2009/07/13 17:28:47 | 000,005,632 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\system32\DRIVERS\vms3cap.sys -- (s3cap)
DRV - [2009/07/13 17:28:45 | 000,017,920 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\system32\DRIVERS\VMBusHID.sys -- (VMBusHID)

========== Standard Registry (SafeList) ==========

========== Internet Explorer ==========

IE - HKU\.DEFAULT\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - No CLSID value found
IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - No CLSID value found
IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-21-2153399956-277372107-1363292861-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKU\S-1-5-21-2153399956-277372107-1363292861-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.0.61118.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=14.0.8081.0709: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@real.com/nppl3260;version=12.0.1.599: C:\Program Files\Real\RealPlayer\Netscape6\nppl3260.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprjplug;version=12.0.1.599: C:\Program Files\Real\RealPlayer\Netscape6\nprjplug.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprphtml5videoshim;version=12.0.1.599: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprpjplug;version=12.0.1.599: C:\Program Files\Real\RealPlayer\Netscape6\nprpjplug.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nsJSRealPlayerPlugin;version=: File not found
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.99\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.99\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Users\Hess\AppData\Local\Google\Update\1.3.21.99\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Users\Hess\AppData\Local\Google\Update\1.3.21.99\npGoogleUpdate3.dll (Google Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{ABDE892B-13A8-4d1b-88E6-365A6E755758}: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext [2010/11/02 07:25:45 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\IPSFFPlgn\ [2012/02/09 20:40:35 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\coFFPlgn_2011_7_5_2 [2012/02/09 23:15:09 | 000,000,000 | ---D | M]

========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?{google:RLZ}{google:acceptedSuggestion}{google

riginalQueryForSuggestion}{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}sourceid=chrome&ie={inputEncoding}&q={searchTerms}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}client=chrome&hl={language}&q={searchTerms}
CHR - plugin: Shockwave Flash (Disabled) = C:\Users\Hess\AppData\Local\Google\Chrome\User Data\PepperFlash\11.1.31.203\pepflashplayer.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Users\Hess\AppData\Local\Google\Chrome\Application\17.0.963.46\gcswf32.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Windows\system32\Macromed\Flash\NPSWF32.dll
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Users\Hess\AppData\Local\Google\Chrome\Application\17.0.963.46\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Users\Hess\AppData\Local\Google\Chrome\Application\17.0.963.46\pdf.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Browser\nppdf32.dll
CHR - plugin: Java Deployment Toolkit 6.0.300.12 (Enabled) = C:\Program Files\Java\jre6\bin\new_plugin\npdeployJava1.dll
CHR - plugin: Java(TM) Platform SE 6 U30 (Enabled) = C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll
CHR - plugin: QuickTime Plug-in 7.6.8 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin.dll
CHR - plugin: QuickTime Plug-in 7.6.8 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin2.dll
CHR - plugin: QuickTime Plug-in 7.6.8 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin3.dll
CHR - plugin: QuickTime Plug-in 7.6.8 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin4.dll
CHR - plugin: QuickTime Plug-in 7.6.8 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin5.dll
CHR - plugin: QuickTime Plug-in 7.6.8 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin6.dll
CHR - plugin: QuickTime Plug-in 7.6.8 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin7.dll
CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL
CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~1\MICROS~2\Office14\NPSPWRAP.DLL
CHR - plugin: Google Update (Enabled) = C:\Program Files\Google\Update\1.3.21.99\npGoogleUpdate3.dll
CHR - plugin: RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) (Enabled) = C:\Program Files\Real\RealPlayer\Netscape6\nppl3260.dll
CHR - plugin: RealPlayer Version Plugin (Enabled) = C:\Program Files\Real\RealPlayer\Netscape6\nprpjplug.dll
CHR - plugin: RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) (Enabled) = C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
CHR - plugin: RealJukebox NS Plugin (Enabled) = C:\Program Files\Real\RealPlayer\Netscape6\nprjplug.dll
CHR - plugin: Windows Live\u00AE Photo Gallery (Enabled) = C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: iTunes Application Detector (Enabled) = C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll
CHR - plugin: Shockwave for Director (Enabled) = C:\Windows\system32\Adobe\Director\np32dsw.dll
CHR - plugin: Silverlight Plug-In (Enabled) = c:\Program Files\Microsoft Silverlight\5.0.61118.0\npctrl.dll
CHR - plugin: Default Plug-in (Enabled) = default_plugin
CHR - Extension: YouTube = C:\Users\Hess\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.3_0\
CHR - Extension: Google Search = C:\Users\Hess\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.14_0\
CHR - Extension: RealPlayer HTML5Video Downloader Extension = C:\Users\Hess\AppData\Local\Google\Chrome\User Data\Default\Extensions\jfmjfhklogoienhpfnppmbcbjfjnkonk\1.3_0\
CHR - Extension: Gmail = C:\Users\Hess\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\

O1 HOSTS File: ([2012/02/09 22:54:03 | 000,000,027 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (RealPlayer Download and Record Plugin for Internet Explorer) - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll (RealPlayer)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\5.2.0.13\coieplg.dll (Symantec Corporation)
O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\5.2.0.13\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Groove GFS Browser Helper) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
O2 - BHO: (Java(tm) Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (Adobe PDF Conversion Toolbar Helper) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
O2 - BHO: (Office Document Cache Handler) - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
O2 - BHO: (SmartSelect Class) - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
O3 - HKLM\..\Toolbar: (Adobe PDF) - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\5.2.0.13\coieplg.dll (Symantec Corporation)
O3 - HKU\S-1-5-21-2153399956-277372107-1363292861-1001\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKU\S-1-5-21-2153399956-277372107-1363292861-1001\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKU\S-1-5-21-2153399956-277372107-1363292861-1001\..\Toolbar\WebBrowser: (Adobe PDF) - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
O3 - HKU\S-1-5-21-2153399956-277372107-1363292861-1001\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\5.2.0.13\coieplg.dll (Symantec Corporation)
O4 - HKLM..\Run: [BCSSync] C:\Program Files\Microsoft Office\Office14\BCSSync.exe (Microsoft Corporation)
O4 - HKLM..\Run: [DellBtrEvent] D:\Program Files\Dell\Reader 2.1\DellBtrEvent.exe (DeviceVM, Inc.)
O4 - HKLM..\Run: [IAStorIcon] C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe (Intel Corporation)
O4 - HKLM..\Run: [IMSS] C:\Program Files\Intel\Intel(R) Management Engine Components\IMSS\PIconStartup.exe (Intel Corporation)
O4 - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtDCpl.exe (Realtek Semiconductor Corp.)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-2153399956-277372107-1363292861-1001\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-2153399956-277372107-1363292861-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O8 - Extra context menu item: Append Link Target to Existing PDF - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
O8 - Extra context menu item: Append to Existing PDF - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
O8 - Extra context menu item: Convert Link Target to Adobe PDF - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
O8 - Extra context menu item: Convert to Adobe PDF - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
O8 - Extra context menu item: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office\Office14\EXCEL.EXE (Microsoft Corporation)
O8 - Extra context menu item: Se&nd to OneNote - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra Button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra Button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll (Microsoft Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - Protocol_Catalog9\Catalog_Entries\000000000001 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000002 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000003 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000004 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000005 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000006 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000007 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000008 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000009 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000010 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000011 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000012 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000013 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000014 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000015 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000016 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000017 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000018 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000019 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000020 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000021 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000022 - C:\Program Files\Bonjour\mdnsNSP.dll File not found
O15 - HKU\S-1-5-21-2153399956-277372107-1363292861-1001\..Trusted Domains: localhost ([]http in Local intranet)
O15 - HKU\S-1-5-21-2153399956-277372107-1363292861-1001\..Trusted Ranges: GD ([http] in Local intranet)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab (Shockwave ActiveX Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab (Java Plug-in 1.6.0_30)
O16 - DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab (Java Plug-in 1.6.0_30)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab (Java Plug-in 1.6.0_30)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 208.67.222.222 208.67.220.220 68.105.28.11
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{333BA73E-5DC4-485F-961E-F3371B25CE8F}: DhcpNameServer = 208.67.222.222 208.67.220.220 68.105.28.11
O18 - Protocol\Handler\intu-help-qb1 {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll (TODO: <Company name>)
O20 - AppInit_DLLs: (C:\PROGRA~1\Google\GOOGLE~3\GoogleDesktopNetwork3.dll) -C:\Program Files\Google\Google Desktop Search\GoogleDesktopNetwork3.dll (Google)
O20 - HKLM Winlogon: Shell - (Explorer.exe) -C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) -C:\Windows\System32\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) -C:\Windows\System32\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O28 - HKLM ShellExecuteHooks: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/06/10 15:42:20 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = ComFile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

NetSvcs: FastUserSwitchingCompatibility - File not found
NetSvcs: Ias - C:\Windows\System32\ias.dll (Microsoft Corporation)
NetSvcs: Nla - File not found
NetSvcs: Ntmssvc - File not found
NetSvcs: NWCWorkstation - File not found
NetSvcs: Nwsapagent - File not found
NetSvcs: SRService - File not found
NetSvcs: WmdmPmSp - File not found
NetSvcs: EpmShd - C:\Windows\System32\a8djavs.dll (Oak Technology Inc.)
NetSvcs: LogonHours - File not found
NetSvcs: PCAudit - File not found
NetSvcs: helpsvc - File not found
NetSvcs: uploadmgr - File not found

Drivers32: msacm.l3acm - C:\Windows\System32\l3codeca.acm (Fraunhofer Institut Integrierte Schaltungen IIS)
Drivers32: vidc.cvid - C:\Windows\System32\iccvid.dll (Radius Inc.)

CREATERESTOREPOINT
Restore point Set: OTL Restore Point

========== Files/Folders - Created Within 30 Days ==========

[2012/02/09 23:14:09 | 000,000,000 | ---D | C] -- C:\Windows\temp
[2012/02/09 23:10:03 | 000,584,192 | ---- | C] (OldTimer Tools) -- C:\Users\Hess\Desktop\OTL.exe
[2012/02/09 22:54:05 | 000,000,000 | -HSD | C] -- C:\$RECYCLE.BIN
[2012/02/09 22:51:27 | 000,000,000 | ---D | C] -- C:\Users\Hess\AppData\Local\temp
[2012/02/09 22:40:38 | 000,000,000 | ---D | C] -- C:\ComboFix
[2012/02/09 22:31:00 | 004,399,227 | R--- | C] (Swearware) -- C:\Users\Hess\Desktop\ComboFix.exe
[2012/02/09 22:06:37 | 004,733,440 | ---- | C] (AVAST Software) -- C:\Users\Hess\Desktop\aswMBR.exe
[2012/02/09 20:50:59 | 000,000,000 | ---D | C] -- C:\Users\Hess\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Google Chrome
[2012/02/09 20:36:37 | 000,000,000 | ---D | C] -- C:\Config.Msi
[2012/02/09 20:15:40 | 000,744,568 | ---- | C] (Symantec Corporation) -- C:\Windows\System32\drivers\N360\0502000.00D\symefa.sys
[2012/02/09 20:15:40 | 000,516,216 | ---- | C] (Symantec Corporation) -- C:\Windows\System32\drivers\N360\0502000.00D\srtsp.sys
[2012/02/09 20:15:40 | 000,340,088 | ---- | C] (Symantec Corporation) -- C:\Windows\System32\drivers\N360\0502000.00D\symds.sys
[2012/02/09 20:15:40 | 000,299,640 | ---- | C] (Symantec Corporation) -- C:\Windows\System32\drivers\N360\0502000.00D\symnets.sys
[2012/02/09 20:15:40 | 000,136,312 | R--- | C] (Symantec Corporation) -- C:\Windows\System32\drivers\N360\0502000.00D\ironx86.sys
[2012/02/09 20:15:40 | 000,050,168 | ---- | C] (Symantec Corporation) -- C:\Windows\System32\drivers\N360\0502000.00D\srtspx.sys
[2012/02/09 20:15:23 | 000,000,000 | ---D | C] -- C:\Windows\System32\drivers\N360\0502000.00D
[2012/02/09 20:01:42 | 000,000,000 | ---D | C] -- C:\Users\Hess\AppData\Roaming\Tific
[2012/02/09 20:01:42 | 000,000,000 | ---D | C] -- C:\Users\Hess\AppData\Local\Symantec
[2012/02/09 20:01:32 | 000,126,584 | ---- | C] (Symantec Corporation) -- C:\Windows\System32\drivers\SYMEVENT.SYS
[2012/02/09 20:01:32 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Symantec Shared
[2012/02/09 20:01:32 | 000,000,000 | ---D | C] -- C:\Program Files\Symantec
[2012/02/09 20:01:12 | 000,000,000 | ---D | C] -- C:\Windows\System32\drivers\N360
[2012/02/09 20:01:11 | 000,000,000 | R--D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton 360
[2012/02/09 20:01:11 | 000,000,000 | ---D | C] -- C:\Program Files\Norton 360
[2012/02/09 20:01:09 | 000,000,000 | ---D | C] -- C:\ProgramData\Norton
[2012/02/09 20:00:48 | 000,000,000 | ---D | C] -- C:\ProgramData\NortonInstaller
[2012/02/09 20:00:48 | 000,000,000 | ---D | C] -- C:\Program Files\NortonInstaller
[2012/02/07 19:12:29 | 000,000,000 | ---D | C] -- C:\ProgramData\Kaspersky Lab
[2012/02/07 17:39:53 | 000,000,000 | ---D | C] -- C:\TDSSKiller_Quarantine
[2012/02/06 22:49:43 | 000,000,000 | ---D | C] -- C:\ProgramData\AVG2012
[2012/02/06 22:07:26 | 000,518,144 | ---- | C] (SteelWerX) -- C:\Windows\SWREG.exe
[2012/02/06 22:07:26 | 000,406,528 | ---- | C] (SteelWerX) -- C:\Windows\SWSC.exe
[2012/02/06 22:07:26 | 000,060,416 | ---- | C] (NirSoft) -- C:\Windows\NIRCMD.exe
[2012/02/06 22:07:19 | 000,000,000 | ---D | C] -- C:\Windows\ERDNT
[2012/02/06 22:06:17 | 000,000,000 | ---D | C] -- C:\Qoobox
[2012/02/06 20:57:03 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Silverlight
[2012/02/06 03:00:36 | 000,000,000 | ---D | C] -- C:\Windows\System32\Wat
[2012/02/05 19:43:41 | 000,020,464 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\System32\drivers\mbam.sys
[2012/02/05 19:43:41 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2012/02/05 19:43:41 | 000,000,000 | ---D | C] -- C:\Program Files\Malwarebytes' Anti-Malware
[2012/02/05 19:43:41 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes
[2012/02/05 19:43:36 | 000,000,000 | ---D | C] -- C:\Users\Hess\AppData\Roaming\Malwarebytes
[2012/02/05 19:43:28 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Java
[2012/02/05 19:37:35 | 000,000,000 | ---D | C] -- C:\Users\Hess\Documents\My Received Files
[2010/10/21 09:41:18 | 000,004,096 | ---- | C] ( ) -- C:\Windows\System32\IGFXDEVLib.dll

jeffleeismyhero · Feb 10, 2012

OTL.txt (2 of 2)

========== Files - Modified Within 30 Days ==========

[2012/02/09 23:14:58 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/02/09 23:14:52 | 2760,679,424 | -HS- | M] () -- C:\hiberfil.sys
[2012/02/09 23:08:28 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Users\Hess\Desktop\OTL.exe
[2012/02/09 23:01:12 | 000,014,256 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/02/09 23:01:12 | 000,014,256 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/02/09 22:54:03 | 000,000,027 | ---- | M] () -- C:\Windows\System32\drivers\etc\hosts
[2012/02/09 22:49:48 | 000,748,984 | ---- | M] () -- C:\Windows\System32\perfh009.dat
[2012/02/09 22:49:48 | 000,151,358 | ---- | M] () -- C:\Windows\System32\perfc009.dat
[2012/02/09 22:44:56 | 000,000,000 | -HS- | M] () -- C:\Windows\System32\dds_trash_log.cmd
[2012/02/09 22:44:48 | 000,000,878 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/02/09 22:44:02 | 000,000,882 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/02/09 22:31:03 | 004,399,227 | R--- | M] (Swearware) -- C:\Users\Hess\Desktop\ComboFix.exe
[2012/02/09 22:14:13 | 000,083,968 | ---- | M] (Esage Lab) -- C:\Users\Hess\Desktop\boot_cleaner.exe
[2012/02/09 22:14:00 | 000,044,607 | ---- | M] () -- C:\Users\Hess\Desktop\bootkit_remover.zip
[2012/02/09 22:07:11 | 004,733,440 | ---- | M] (AVAST Software) -- C:\Users\Hess\Desktop\aswMBR.exe
[2012/02/09 21:55:00 | 000,000,904 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-2153399956-277372107-1363292861-1001UA.job
[2012/02/09 20:55:00 | 000,000,852 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-2153399956-277372107-1363292861-1001Core.job
[2012/02/09 20:51:01 | 000,002,310 | ---- | M] () -- C:\Users\Hess\Desktop\Google Chrome.lnk
[2012/02/09 20:40:20 | 000,002,324 | ---- | M] () -- C:\Users\Public\Desktop\Norton 360.lnk
[2012/02/09 20:40:08 | 001,164,242 | ---- | M] () -- C:\Windows\System32\drivers\N360\0502000.00D\Cat.DB
[2012/02/09 20:05:14 | 000,126,584 | ---- | M] (Symantec Corporation) -- C:\Windows\System32\drivers\SYMEVENT.SYS
[2012/02/09 20:05:14 | 000,007,468 | ---- | M] () -- C:\Windows\System32\drivers\SYMEVENT.CAT
[2012/02/09 20:05:14 | 000,000,806 | ---- | M] () -- C:\Windows\System32\drivers\SYMEVENT.INF
[2012/02/09 08:23:51 | 000,434,568 | ---- | M] () -- C:\Windows\System32\FNTCACHE.DAT
[2012/02/05 19:43:42 | 000,001,069 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2012/01/29 15:44:56 | 000,000,852 | ---- | M] () -- C:\Users\Hess\Desktop\placecard - Shortcut.lnk
[2012/01/27 23:27:32 | 000,000,172 | ---- | M] () -- C:\Windows\System32\drivers\N360\0502000.00D\isolate.ini
[2012/01/13 06:52:40 | 000,000,271 | ---- | M] () -- C:\Users\Hess\Desktop\CaringBridge - brianhess - Welcome.url

========== Files Created - No Company Name ==========

[2012/02/09 22:14:03 | 000,044,607 | ---- | C] () -- C:\Users\Hess\Desktop\bootkit_remover.zip
[2012/02/09 20:51:01 | 000,002,310 | ---- | C] () -- C:\Users\Hess\Desktop\Google Chrome.lnk
[2012/02/09 20:50:37 | 000,000,904 | ---- | C] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-2153399956-277372107-1363292861-1001UA.job
[2012/02/09 20:50:37 | 000,000,852 | ---- | C] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-2153399956-277372107-1363292861-1001Core.job
[2012/02/09 20:39:51 | 001,164,242 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\Cat.DB
[2012/02/09 20:15:40 | 000,007,528 | R--- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\iron.cat
[2012/02/09 20:15:40 | 000,007,458 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\symnet.cat
[2012/02/09 20:15:40 | 000,007,456 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\symefa.cat
[2012/02/09 20:15:40 | 000,007,454 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\srtspx.cat
[2012/02/09 20:15:40 | 000,007,450 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\srtsp.cat
[2012/02/09 20:15:40 | 000,003,373 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\symefa.inf
[2012/02/09 20:15:40 | 000,002,792 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\symds.inf
[2012/02/09 20:15:40 | 000,001,445 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\symnet.inf
[2012/02/09 20:15:40 | 000,001,389 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\srtspx.inf
[2012/02/09 20:15:40 | 000,001,383 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\srtsp.inf
[2012/02/09 20:15:40 | 000,000,742 | R--- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\iron.inf
[2012/02/09 20:15:24 | 000,000,000 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\symds.cat
[2012/02/09 20:15:23 | 000,000,172 | ---- | C] () -- C:\Windows\System32\drivers\N360\0502000.00D\isolate.ini
[2012/02/09 20:01:32 | 000,007,468 | ---- | C] () -- C:\Windows\System32\drivers\SYMEVENT.CAT
[2012/02/09 20:01:32 | 000,000,806 | ---- | C] () -- C:\Windows\System32\drivers\SYMEVENT.INF
[2012/02/09 20:01:31 | 000,002,324 | ---- | C] () -- C:\Users\Public\Desktop\Norton 360.lnk
[2012/02/06 22:07:26 | 000,256,000 | ---- | C] () -- C:\Windows\PEV.exe
[2012/02/06 22:07:26 | 000,208,896 | ---- | C] () -- C:\Windows\MBR.exe
[2012/02/06 22:07:26 | 000,098,816 | ---- | C] () -- C:\Windows\sed.exe
[2012/02/06 22:07:26 | 000,080,412 | ---- | C] () -- C:\Windows\grep.exe
[2012/02/06 22:07:26 | 000,068,096 | ---- | C] () -- C:\Windows\zip.exe
[2012/02/05 19:50:22 | 000,000,000 | -HS- | C] () -- C:\Windows\System32\dds_trash_log.cmd
[2012/02/05 19:43:42 | 000,001,069 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2012/01/29 15:44:56 | 000,000,852 | ---- | C] () -- C:\Users\Hess\Desktop\placecard - Shortcut.lnk
[2010/11/07 10:50:53 | 000,005,251 | ---- | C] () -- C:\Users\Hess\AppData\Roaming\UserTile.png
[2010/11/01 13:57:53 | 000,000,000 | ---- | C] () -- C:\Users\Hess\AppData\Local\WavXMapDrive.bat
[2010/10/21 09:41:19 | 000,870,560 | ---- | C] () -- C:\Windows\System32\igkrng575.bin
[2010/10/21 09:41:19 | 000,208,896 | ---- | C] () -- C:\Windows\System32\iglhsip32.dll
[2010/10/21 09:41:19 | 000,143,360 | ---- | C] () -- C:\Windows\System32\iglhcp32.dll
[2010/10/21 09:41:18 | 000,104,636 | ---- | C] () -- C:\Windows\System32\igfcg575m.bin
[2010/10/21 09:41:17 | 000,127,868 | ---- | C] () -- C:\Windows\System32\igcompkrng575.bin
[2010/10/21 09:41:16 | 000,000,151 | ---- | C] () -- C:\Windows\System32\GfxUI.exe.config
[2010/02/05 09:08:16 | 000,362,029 | ---- | C] () -- C:\Windows\System32\sqlite3.dll
[2009/07/13 22:57:37 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2009/07/13 22:33:53 | 000,434,568 | ---- | C] () -- C:\Windows\System32\FNTCACHE.DAT
[2009/07/13 20:05:48 | 000,748,984 | ---- | C] () -- C:\Windows\System32\perfh009.dat
[2009/07/13 20:05:48 | 000,291,294 | ---- | C] () -- C:\Windows\System32\perfi009.dat
[2009/07/13 20:05:48 | 000,151,358 | ---- | C] () -- C:\Windows\System32\perfc009.dat
[2009/07/13 20:05:48 | 000,031,548 | ---- | C] () -- C:\Windows\System32\perfd009.dat
[2009/07/13 20:05:05 | 000,000,741 | ---- | C] () -- C:\Windows\System32\NOISE.DAT
[2009/07/13 20:04:11 | 000,215,943 | ---- | C] () -- C:\Windows\System32\dssec.dat
[2009/07/13 18:19:49 | 000,066,048 | ---- | C] () -- C:\Windows\System32\PrintBrmUi.exe
[2009/07/13 17:55:01 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2009/07/13 17:51:43 | 000,073,728 | ---- | C] () -- C:\Windows\System32\BthpanContextHandler.dll
[2009/07/13 17:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\System32\BWContextHandler.dll
[2009/06/10 15:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\System32\mlang.dat

========== LOP Check ==========

[2010/11/01 13:57:55 | 000,000,000 | ---D | M] -- C:\Users\Hess\AppData\Roaming\Broadcom
[2010/11/10 16:15:22 | 000,000,000 | ---D | M] -- C:\Users\Hess\AppData\Roaming\ICAClient
[2012/02/09 20:01:42 | 000,000,000 | ---D | M] -- C:\Users\Hess\AppData\Roaming\Tific
[2010/11/01 13:57:54 | 000,000,000 | ---D | M] -- C:\Users\Hess\AppData\Roaming\Wave Systems Corp
[2012/02/09 23:15:02 | 000,019,448 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT
[2011/11/14 17:34:23 | 000,000,502 | -H-- | M] () -- C:\Windows\Tasks\Tommy and Beverly Hess home checking 1321313648.job

========== Purity Check ==========

========== Custom Scans ==========

< %SYSTEMDRIVE%\*.* >
[2009/06/10 15:42:20 | 000,000,024 | ---- | M] () -- C:\autoexec.bat
[2012/02/09 22:56:43 | 000,016,682 | ---- | M] () -- C:\ComboFix.txt
[2009/06/10 15:42:20 | 000,000,010 | ---- | M] () -- C:\config.sys
[2010/10/21 09:44:09 | 000,004,044 | RH-- | M] () -- C:\dell.sdr
[2012/02/09 23:14:52 | 2760,679,424 | -HS- | M] () -- C:\hiberfil.sys
[2012/02/09 23:14:55 | 3680,907,264 | -HS- | M] () -- C:\pagefile.sys
[2012/02/07 17:40:19 | 000,079,880 | ---- | M] () -- C:\TDSSKiller.2.7.10.0_07.02.2012_17.38.41_log.txt
[2012/02/07 19:07:49 | 000,080,062 | ---- | M] () -- C:\TDSSKiller.2.7.10.0_07.02.2012_19.05.02_log.txt
[2012/02/07 19:11:42 | 000,229,506 | ---- | M] () -- C:\TDSSKiller.2.7.10.0_07.02.2012_19.09.52_log.txt
[2012/02/09 17:11:29 | 000,079,550 | ---- | M] () -- C:\TDSSKiller.2.7.11.0_09.02.2012_17.10.44_log.txt
[2012/02/09 17:20:03 | 000,079,698 | ---- | M] () -- C:\TDSSKiller.2.7.11.0_09.02.2012_17.17.37_log.txt
[2012/02/09 17:49:46 | 000,079,550 | ---- | M] () -- C:\TDSSKiller.2.7.11.0_09.02.2012_17.38.25_log.txt
[2012/02/09 18:23:36 | 000,079,556 | ---- | M] () -- C:\TDSSKiller.2.7.11.0_09.02.2012_18.23.07_log.txt

< %systemroot%\Fonts\*.com >
[2009/07/13 22:52:25 | 000,026,040 | ---- | M] () -- C:\Windows\Fonts\GlobalMonospace.CompositeFont
[2009/07/13 22:52:25 | 000,026,489 | ---- | M] () -- C:\Windows\Fonts\GlobalSansSerif.CompositeFont
[2009/07/13 22:52:25 | 000,029,779 | ---- | M] () -- C:\Windows\Fonts\GlobalSerif.CompositeFont
[2009/07/13 22:52:25 | 000,043,318 | ---- | M] () -- C:\Windows\Fonts\GlobalUserInterface.CompositeFont

< %systemroot%\Fonts\*.dll >

< %systemroot%\Fonts\*.ini >
[2009/06/10 15:31:19 | 000,000,065 | ---- | M] () -- C:\Windows\Fonts\desktop.ini

< %systemroot%\Fonts\*.ini2 >

< %systemroot%\Fonts\*.exe >

< %systemroot%\system32\spool\prtprocs\w32x86\*.* >
[2009/07/13 19:15:05 | 000,071,168 | ---- | M] (CANON INC.) -- C:\Windows\system32\spool\prtprocs\w32x86\CNBPP4.DLL
[2009/07/13 19:15:35 | 000,022,528 | ---- | M] (Microsoft Corporation) -- C:\Windows\system32\spool\prtprocs\w32x86\jnwppr.dll
[2009/07/13 19:16:19 | 000,029,696 | ---- | M] (Microsoft Corporation) -- C:\Windows\system32\spool\prtprocs\w32x86\winprint.dll

< %systemroot%\REPAIR\*.bak1 >

< %systemroot%\REPAIR\*.ini >

< %systemroot%\system32\*.jpg >

< %systemroot%\*.jpg >

< %systemroot%\*.png >

< %systemroot%\*.scr >
[2009/07/10 11:15:46 | 000,306,544 | ---- | M] (Microsoft Corporation) -- C:\Windows\WLXPGSS.SCR

< %systemroot%\*._sy >

< %APPDATA%\Adobe\Update\*.* >

< %ALLUSERSPROFILE%\Favorites\*.* >

< %APPDATA%\Microsoft\*.* >

< %PROGRAMFILES%\*.* >
[2009/07/13 22:41:57 | 000,000,174 | -HS- | M] () -- C:\Program Files\desktop.ini

< %APPDATA%\Update\*.* >

< %systemroot%\*. /mp /s >

< %systemroot%\System32\config\*.sav >

< %PROGRAMFILES%\bak. /s >

< %systemroot%\system32\bak. /s >

< %ALLUSERSPROFILE%\Start Menu\*.lnk /x >

< %systemroot%\system32\config\systemprofile\*.dat /x >

< %systemroot%\*.config >

< %systemroot%\system32\*.db >

< %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x >
[2010/11/02 07:20:29 | 000,000,221 | -HS- | M] () -- C:\Users\Hess\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\desktop.ini

< %USERPROFILE%\Desktop\*.exe >
[2012/02/09 22:07:11 | 004,733,440 | ---- | M] (AVAST Software) -- C:\Users\Hess\Desktop\aswMBR.exe
[2012/02/09 22:14:13 | 000,083,968 | ---- | M] (Esage Lab) -- C:\Users\Hess\Desktop\boot_cleaner.exe
[2012/02/09 22:31:03 | 004,399,227 | R--- | M] (Swearware) -- C:\Users\Hess\Desktop\ComboFix.exe
[2012/02/09 23:08:28 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Users\Hess\Desktop\OTL.exe

< %PROGRAMFILES%\Common Files\*.* >

< %systemroot%\*.src >

< %systemroot%\install\*.* >

< %systemroot%\system32\DLL\*.* >

< %systemroot%\system32\HelpFiles\*.* >

< %systemroot%\system32\rundll\*.* >

< %systemroot%\winn32\*.* >

< %systemroot%\Java\*.* >

< %systemroot%\system32\test\*.* >

< %systemroot%\system32\Rundll32\*.* >

< %systemroot%\AppPatch\Custom\*.* >

< %APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x >

< %PROGRAMFILES%\PC-Doctor\Downloads\*.* >

< %PROGRAMFILES%\Internet Explorer\*.tmp >

< %PROGRAMFILES%\Internet Explorer\*.dat >

< %USERPROFILE%\My Documents\*.exe >

< %USERPROFILE%\*.exe >

< %systemroot%\ADDINS\*.* >
[2009/06/10 15:20:04 | 000,000,802 | ---- | M] () -- C:\Windows\ADDINS\FXSEXT.ecf

< %systemroot%\assembly\*.bak2 >

< %systemroot%\Config\*.* >

< %systemroot%\REPAIR\*.bak2 >

< %systemroot%\SECURITY\Database\*.sdb /x >

< %systemroot%\SYSTEM\*.bak2 >

< %systemroot%\Web\*.bak2 >

< %systemroot%\Driver Cache\*.* >

< %PROGRAMFILES%\Mozilla Firefox\0*.exe >

< %ProgramFiles%\Microsoft Common\*.* >

< %ProgramFiles%\TinyProxy. >

< %USERPROFILE%\Favorites\*.url /x >
[2012/02/05 20:10:20 | 000,000,402 | -HS- | M] () -- C:\Users\Hess\Favorites\desktop.ini

< %systemroot%\system32\*.bk >

< %systemroot%\*.te >

< %systemroot%\system32\system32\*.* >

< %ALLUSERSPROFILE%\*.dat /x >

< %systemroot%\system32\drivers\*.rmv >

< dir /b "%systemroot%\system32\*.exe" | find /i " " /c >

< dir /b "%systemroot%\*.exe" | find /i " " /c >

< %PROGRAMFILES%\Microsoft\*.* >

< %systemroot%\System32\Wbem\proquota.exe >

< %PROGRAMFILES%\Mozilla Firefox\*.dat >

< %USERPROFILE%\Cookies\*.txt /x >

< %SystemRoot%\system32\fonts\*.* >

< %systemroot%\system32\winlog\*.* >

< %systemroot%\system32\Language\*.* >

< %systemroot%\system32\Settings\*.* >

< %systemroot%\system32\*.quo >

< %SYSTEMROOT%\AppPatch\*.exe >

< %SYSTEMROOT%\inf\*.exe >

< %SYSTEMROOT%\Installer\*.exe >

< %systemroot%\system32\config\*.bak2 >

< %systemroot%\system32\Computers\*.* >

< %SystemRoot%\system32\Sound\*.* >

< %SystemRoot%\system32\SpecialImg\*.* >

< %SystemRoot%\system32\code\*.* >

< %SystemRoot%\system32\draft\*.* >

< %SystemRoot%\system32\MSSSys\*.* >

< %ProgramFiles%\Javascript\*.* >

< %systemroot%\pchealth\helpctr\System\*.exe /s >

< %systemroot%\Web\*.exe >

< %systemroot%\system32\msn\*.* >

< %systemroot%\system32\*.tro >

< %AppData%\Microsoft\Installer\msupdates\*.* >

< %ProgramFiles%\Messenger\*.* >

< %systemroot%\system32\systhem32\*.* >

< %systemroot%\system\*.exe >

< HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU >

< HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\ Auto Update\Results\Install|LastSuccessTime /rs >

========== Hard Links - Junction Points - Mount Points - Symbolic Links ==========
[C:\Windows\$NtUninstallKB29340$] -> Error: Cannot create file handle -> Unknown point type

========== Alternate Data Streams ==========

@Alternate Data Stream - 14307 bytes -> C:\Users\Hess\Documents\100 Year Celebration of LSU Basketball _ RECAP # 1 (more to come).eml:OECustomProperty

< End of report >

jeffleeismyhero · Feb 10, 2012

FSS.txt

Farbar Service Scanner Version: 08-02-2012
Ran by Hess (administrator) on 09-02-2012 at 23:28:40
Running from "F:\"
Microsoft Windows 7 Professional (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
The start type of afd service is OK.
The ImagePath of afd service is OK.

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Google IP is accessible.
Yahoo IP is accessible.

Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open MpsSvc registry key. The service key does not exist.

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Security Center:
============

Windows Update:
===========
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
Attention! C:\Windows\system32\Drivers\afd.sys is missing.
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2012-02-05 19:54] - [2011-09-29 09:43] - 1285488 ____A (Microsoft Corporation) 56C198AC82EFA622DD93E9E43575F79C

C:\Windows\system32\dnsrslvr.dll
[2012-02-05 19:54] - [2011-03-02 23:29] - 0132608 ____A (Microsoft Corporation) B15BE77A2BACF9C3177D27518AFE26A9

C:\Windows\system32\mpssvc.dll
[2009-07-13 17:53] - [2009-07-13 19:15] - 0565760 ____A (Microsoft Corporation) 5CD996CECF45CBC3E8D109C86B82D69E

C:\Windows\system32\bfe.dll
[2009-07-13 17:54] - [2009-07-13 19:14] - 0493568 ____A (Microsoft Corporation) 85AC71C045CEB054ED48A7841AAE0C11

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll
[2009-07-13 17:23] - [2009-07-13 19:16] - 0125952 ____A (Microsoft Corporation) 5FD90ABDBFAEE85986802622CBB03446

C:\Windows\system32\vssvc.exe
[2009-07-13 17:24] - [2009-07-13 19:14] - 1025536 ____A (Microsoft Corporation) 7EA2BCD94D9CFAF4C556F5CC94532A6C

C:\Windows\system32\wscsvc.dll
[2012-02-05 19:54] - [2010-12-20 23:38] - 0073728 ____A (Microsoft Corporation) A661A76333057B383A06E65F0073222F

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll
[2009-07-13 18:15] - [2009-07-13 19:16] - 1912832 ____A (Microsoft Corporation) A33408CC036F9C08142B11BE5E93F0A1

C:\Windows\system32\qmgr.dll
[2009-07-13 17:30] - [2009-07-13 19:16] - 0589312 ____A (Microsoft Corporation) 53F476476F55A27F580661BDE09C4EC4

C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

Broni · Feb 10, 2012

OK, we start with missing system file.

Please run Farbar Service Scanner FSS).
Type the following in the edit box after "Search:".

afd.sys

Click Search Files button and post the log (FSS.txt) it makes to your reply.

jeffleeismyhero · Feb 10, 2012

FSS.txt

Farbar Service Scanner Version: 08-02-2012
Ran by Hess (administrator) on 09-02-2012 at 23:44:25
Microsoft Windows 7 Professional (X86)

************************************************
======== Search: "afd.sys" =========

C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.21712_none_da774a9ad5cea29e\afd.sys
[2012-02-05 19:54] - [2011-04-24 21:24] - 0338944 ____A (Microsoft Corporation) C427F91A748CD342A2B3F9278D9FD6A5

C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.17603_none_d9f97e05bca8003a\afd.sys
[2012-02-05 19:54] - [2011-04-24 20:18] - 0338944 ____A (Microsoft Corporation) 9EBBBA55060F786F0FCAA3893BFA2806

C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7600.20951_none_d864ad9ad8c98d1f\afd.sys
[2012-02-05 19:54] - [2011-04-24 20:27] - 0338944 ____A (Microsoft Corporation) C114AB7A1550D42EA1700FFD4179CF5A

C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7600.16802_none_d81220b5bf827af7\afd.sys
[2012-02-05 19:54] - [2012-02-09 17:50] - 0338944 ____A () 3399BA25B53DE355C41F30E5B74F11CF

C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7600.16385_none_d7be98b5bfc0b4c1\afd.sys
[2009-07-13 17:12] - [2009-07-13 17:12] - 0338944 ____A (Microsoft Corporation) DDC040FDB01EF1712A6B13E52AFB104C

====== End Of Search ======

Broni · Feb 10, 2012

Download following batch file: http://www.bleepstatic.com/fhost/uploads/0/fix.bat
Right click on it, click "Run as administrator".

Command prompt window will open.
You should see following message:
"1 file(s) copied"
In that case press any key to close command prompt window.
If you see any error message let me know.

Post new FSS log.

jeffleeismyhero · Feb 10, 2012

New FSS.txt

Farbar Service Scanner Version: 08-02-2012
Ran by Hess (administrator) on 09-02-2012 at 23:59:59
Running from "C:\Users\Hess\Desktop"
Microsoft Windows 7 Professional (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Google IP is accessible.
Yahoo IP is accessible.

Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open MpsSvc registry key. The service key does not exist.

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Security Center:
============

Windows Update:
===========
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys
[2012-02-09 23:59] - [2011-04-24 21:24] - 0338944 ____A (Microsoft Corporation) C427F91A748CD342A2B3F9278D9FD6A5

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2012-02-05 19:54] - [2011-09-29 09:43] - 1285488 ____A (Microsoft Corporation) 56C198AC82EFA622DD93E9E43575F79C

C:\Windows\system32\dnsrslvr.dll
[2012-02-05 19:54] - [2011-03-02 23:29] - 0132608 ____A (Microsoft Corporation) B15BE77A2BACF9C3177D27518AFE26A9

C:\Windows\system32\mpssvc.dll
[2009-07-13 17:53] - [2009-07-13 19:15] - 0565760 ____A (Microsoft Corporation) 5CD996CECF45CBC3E8D109C86B82D69E

C:\Windows\system32\bfe.dll
[2009-07-13 17:54] - [2009-07-13 19:14] - 0493568 ____A (Microsoft Corporation) 85AC71C045CEB054ED48A7841AAE0C11

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll
[2009-07-13 17:23] - [2009-07-13 19:16] - 0125952 ____A (Microsoft Corporation) 5FD90ABDBFAEE85986802622CBB03446

C:\Windows\system32\vssvc.exe
[2009-07-13 17:24] - [2009-07-13 19:14] - 1025536 ____A (Microsoft Corporation) 7EA2BCD94D9CFAF4C556F5CC94532A6C

C:\Windows\system32\wscsvc.dll
[2012-02-05 19:54] - [2010-12-20 23:38] - 0073728 ____A (Microsoft Corporation) A661A76333057B383A06E65F0073222F

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll
[2009-07-13 18:15] - [2009-07-13 19:16] - 1912832 ____A (Microsoft Corporation) A33408CC036F9C08142B11BE5E93F0A1

C:\Windows\system32\qmgr.dll
[2009-07-13 17:30] - [2009-07-13 19:16] - 0589312 ____A (Microsoft Corporation) 53F476476F55A27F580661BDE09C4EC4

C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

Broni · Feb 10, 2012

Looks better but there is still no connection.

It's my bed time but you may want to go through some simple checks....

Make sure, your settings are correct.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol version 4 (TCP/IPv4), make sure it is checked, and then click Properties
6. Make sure Obtain an IP Address Automatically and Obtain DNS server address Automatically are checked.
7. Click on "Advanced" button and make sure "IP Settings" tab looks like this:

Make sure "DNS" tab looks like this:

Make sure "WINS" tab looks like this:

8. Still in Control Panel double click on "Internet options" then "Connections" tab then "LAN Settings" button. Make sure "Automatically detect settings" is checked.
If you made any changes OK your way out.
Restart computer.

If that doesn't work...
Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"

Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista and 7), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

jeffleeismyhero · Feb 10, 2012

When I run "netsh winsock reset catalog" I get:

The following helper DLL cannot be loaded: WSHELPER.DLL.
The following command was not found: winsock reset catalog.

jeffleeismyhero · Feb 10, 2012

Rebooting after all of that seemed to fix it

Farbar Service Scanner Version: 08-02-2012
Ran by Hess (administrator) on 10-02-2012 at 00:17:29
Running from "C:\Users\Hess\Desktop"
Microsoft Windows 7 Professional (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.

Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open MpsSvc registry key. The service key does not exist.

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.

Windows Update:
===========
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys
[2012-02-09 23:59] - [2011-04-24 21:24] - 0338944 ____A (Microsoft Corporation) C427F91A748CD342A2B3F9278D9FD6A5

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2012-02-05 19:54] - [2011-09-29 09:43] - 1285488 ____A (Microsoft Corporation) 56C198AC82EFA622DD93E9E43575F79C

C:\Windows\system32\dnsrslvr.dll
[2012-02-05 19:54] - [2011-03-02 23:29] - 0132608 ____A (Microsoft Corporation) B15BE77A2BACF9C3177D27518AFE26A9

C:\Windows\system32\mpssvc.dll
[2009-07-13 17:53] - [2009-07-13 19:15] - 0565760 ____A (Microsoft Corporation) 5CD996CECF45CBC3E8D109C86B82D69E

C:\Windows\system32\bfe.dll
[2009-07-13 17:54] - [2009-07-13 19:14] - 0493568 ____A (Microsoft Corporation) 85AC71C045CEB054ED48A7841AAE0C11

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll
[2009-07-13 17:23] - [2009-07-13 19:16] - 0125952 ____A (Microsoft Corporation) 5FD90ABDBFAEE85986802622CBB03446

C:\Windows\system32\vssvc.exe
[2009-07-13 17:24] - [2009-07-13 19:14] - 1025536 ____A (Microsoft Corporation) 7EA2BCD94D9CFAF4C556F5CC94532A6C

C:\Windows\system32\wscsvc.dll
[2012-02-05 19:54] - [2010-12-20 23:38] - 0073728 ____A (Microsoft Corporation) A661A76333057B383A06E65F0073222F

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll
[2009-07-13 18:15] - [2009-07-13 19:16] - 1912832 ____A (Microsoft Corporation) A33408CC036F9C08142B11BE5E93F0A1

C:\Windows\system32\qmgr.dll
[2009-07-13 17:30] - [2009-07-13 19:16] - 0589312 ____A (Microsoft Corporation) 53F476476F55A27F580661BDE09C4EC4

C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

Broni · Feb 10, 2012

Very good.

We still have an issue with Windows firewall not running.

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247
Vista and Seven - http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/

Download Seven.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
Unzip the file.
You'll find several files inside.
Double click on mpssvc.reg file and confirm the prompt.
Restart computer, see if you can turn Windows firewall on and post new FSS log.

jeffleeismyhero · Feb 10, 2012

Broni,

Thanks for the help. I am out of town for the weekend and won't have access to that desktop. Can we pick this up Sunday night or Monday?

Broni · Feb 10, 2012

No problem

jeffleeismyhero · Feb 13, 2012

FSS Log after Seven.zip process

Farbar Service Scanner Version: 08-02-2012
Ran by Hess (administrator) on 13-02-2012 at 22:28:57
Running from "C:\Users\Hess\Desktop"
Microsoft Windows 7 Professional (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys
[2012-02-09 23:59] - [2011-04-24 21:24] - 0338944 ____A (Microsoft Corporation) C427F91A748CD342A2B3F9278D9FD6A5

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2012-02-05 19:54] - [2011-09-29 09:43] - 1285488 ____A (Microsoft Corporation) 56C198AC82EFA622DD93E9E43575F79C

C:\Windows\system32\dnsrslvr.dll
[2012-02-05 19:54] - [2011-03-02 23:29] - 0132608 ____A (Microsoft Corporation) B15BE77A2BACF9C3177D27518AFE26A9

C:\Windows\system32\mpssvc.dll
[2009-07-13 17:53] - [2009-07-13 19:15] - 0565760 ____A (Microsoft Corporation) 5CD996CECF45CBC3E8D109C86B82D69E

C:\Windows\system32\bfe.dll
[2009-07-13 17:54] - [2009-07-13 19:14] - 0493568 ____A (Microsoft Corporation) 85AC71C045CEB054ED48A7841AAE0C11

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll
[2009-07-13 17:23] - [2009-07-13 19:16] - 0125952 ____A (Microsoft Corporation) 5FD90ABDBFAEE85986802622CBB03446

C:\Windows\system32\vssvc.exe
[2009-07-13 17:24] - [2009-07-13 19:14] - 1025536 ____A (Microsoft Corporation) 7EA2BCD94D9CFAF4C556F5CC94532A6C

C:\Windows\system32\wscsvc.dll
[2012-02-05 19:54] - [2010-12-20 23:38] - 0073728 ____A (Microsoft Corporation) A661A76333057B383A06E65F0073222F

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll
[2009-07-13 18:15] - [2009-07-13 19:16] - 1912832 ____A (Microsoft Corporation) A33408CC036F9C08142B11BE5E93F0A1

C:\Windows\system32\qmgr.dll
[2009-07-13 17:30] - [2009-07-13 19:16] - 0589312 ____A (Microsoft Corporation) 53F476476F55A27F580661BDE09C4EC4

C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

Solved Windows 7 IE redirect Virus after cleanup attempts/updates

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