hi, i am having difficulty of fixing this errror message that i got. each time i right click on my c, e, or d drives and navegate to property, a windows pop up. it said "windows explorer has encountered a problem and need to be close. we are sorry for the inconvenience". it has an option of send or don't send. If i click any one of those botton, the screen would went blank and reappear afer a few second. that message would gone, and whatever program was open before would stil be there. but if i chose not to click the send or don't send, and leve the pop up in background, i can still use the computer without anyproblem- and if i were to right click and go to propery again, it will just be fine- no more popup. my pc is running xp pro sp2 with the latest update from windows. I am runnig kaspersky antivirus. I tried kaspersky scan for virus but it does not found any except the following, c:\program files\ ibm\updater\ucgather.exe ****this one got quarantined**riskware suspicious driver installation. and the following c:\program files\microsoft office xp\office10\powerpnt.exe c:\program files\microsoft office xp\office10\excel.exe c:\program files\microsoft office xp\office12\excel.exe c:\program files\microsoft office xp\office10\winword.exe c:\program files\microsoft office xp\office10\outlook.exe c:\IBMTOOLS\apps\nortonav\nav\external\norton\app\navapsvc.exe c:\program files\adobe\acrobat7.0\reader\acroRd32.dll c:\program files\common files\microsoft shared\office10\mso.dll c:\windows\system32\macromed\flash\flash9b.ocx ****all of the above have highly dangerous or very dangerous description under comment. quite honestly, i am not even sure if i can delet those .exe file. anywat, I have searched here and there, visisted many forums and i got lots of ideas from diffrent members. I have try things such as reinstall IE7, sfc /scannow, shellexview. besides, i also enable the turn on DEP for all program and services except those i select, and i select windows explorer. defragment, delete cookies, history, unuse fiiles...and still the problem is not fix. I don't want to run windows cd repair or reformat until the last minute. I wish to try everything i could before that. please, i really need to get this thing fix. any advice or suggestion is deeply appriciated. thanks ou.