Hey, I just got a new computer to go to university with, however its crashed once or twice. It was bought from Northgate who have gone bust, so i have no tech support to call. It has crashed three times, its just as if its rebooted itself. I have installed a graphics card, but it has up to date drivers for XP. I did install a sound card which i thought was the problem, i removed it and disabled the drivers (turns out it was rubbish anyway so sticking with the onboard sound). I can't think of what other hardware could be causing the problem. Its worrying me as i am using my PC as a tv/cd/dvd/ so am going to have no form of electronic entertainment whilst @ uni if i don't get it sorted. Its also going to be a nightmare when writing essays. I have a restore cd which i could use but i don't want to lose the files i have on my comp already. Will the restore cd delete my files and settings in windows? The error message i get is BCCode : 1000008e BCP1 : C0000005 BCP2 : BF86EA43 BCP3 : F8795A20 BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1 "windows has encountered a serious error" When i click on the microsoft page it tells me that its caused by a unknow driver device (very helpful :rolleyes: )Thanks for your help.