BT has signed a deal to manage Microsoft's global one call call centre routing initiative. The company will unify and manage Microsoft's contact centres into a single network. Operating on an 18 month deployment schedule, the contract will effect 77 Microsoft call centres.

"We selected BT to head up this programme based on their leadership and experience in contact centre technology and capabilties to manage a project of this scope globally," Microsoft's one call Team Director Michael Culleton said.