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[A] IE9 stopped working error, Chrome times out, can't get online

Discussion in 'Virus and Malware Removal' started by Jason_618, Feb 25, 2013.

Page 3 of 5

  1. Jason_618 Newcomer, in training Posts: 59

    I click on internet explorer, I get a message that says Internet Explorer Has Stopped Working, I click close it just pops back up until I close out the IE window, then this time I got this message

    iexplore.exe application error

    The instruction at 0x6c1497bc referenced memory at 0x0000000c. The memory could not be read.

    click on ok to terminate the program
    Jason_618, Feb 26, 2013
    #41

  2. Broni Malware Annihilator Posts: 40,051   +187

    I see....

    Are you saying that it works fine in safe mode with networking?
    Broni, Feb 26, 2013
    #42

  3. Jason_618 Newcomer, in training Posts: 59

    I did not get that erro this time, I got that error last time when closed the explorer window, this time I got that last error message and I did not get the one you just listed above
    Jason_618, Feb 26, 2013
    #43

  4. Broni Malware Annihilator Posts: 40,051   +187

    It's not clear.
    Can you use IE in normal mode now?
    Broni, Feb 26, 2013
    #44

  5. Jason_618 Newcomer, in training Posts: 59

    Sorry,

    I cannot use internet explorer in normal mode
    I can use internet explorer in safe mode w/ networking
    Jason_618, Feb 26, 2013
    #45

  6. Jason_618 Newcomer, in training Posts: 59

    I got that last error message while in normal mode, I clicked on internet explorer, got the message that said internet explorer has stopped working, then closed the explorer window and got that memory error message
    Jason_618, Feb 26, 2013
    #46
     

  7. Broni Malware Annihilator Posts: 40,051   +187

    OK, go back to safe mode with networking.

    Reset Internet Explorer.
    Go here: http://support.microsoft.com/kb/923737 and run "FixIt" procedure.
    Make sure you follow ALL steps listed there.

    Restart in normal mode and see if IE will work now.
    Broni, Feb 26, 2013
    #47

  8. Jason_618 Newcomer, in training Posts: 59

    Ok I am on it, additional info is that Chrome & Firefox will connect to internet either, they both time out
    Jason_618, Feb 26, 2013
    #48

  9. Jason_618 Newcomer, in training Posts: 59

    Followed I fix it manuel as the little program wont work in safe mode

    IE still goes immediately to windows explorer has stopped working error when I try to open it in normal mode.
    Jason_618, Feb 26, 2013
    #49

  10. Jason_618 Newcomer, in training Posts: 59

    I know no attachments but I think this needs sent, this is what I get when I click the close button on the windows has stopped working message.....again al in normal mode

    Attached Files:

    Jason_618, Feb 26, 2013
    #50

  11. Broni Malware Annihilator Posts: 40,051   +187

    Go Start>Control Panel>Internet options>Advanced tab and click on "Reset" button.
    See if IE will work now.
    Broni, Feb 26, 2013
    #51

  12. Jason_618 Newcomer, in training Posts: 59

    Nope
    Jason_618, Feb 26, 2013
    #52

  13. Jason_618 Newcomer, in training Posts: 59

    Still getting same erros and messages listed above
    Jason_618, Feb 26, 2013
    #53

  14. Broni Malware Annihilator Posts: 40,051   +187

    Let's see if we can get Chrome to work.

    Uninstall Chrome.

    1. Close all Chrome windows and tabs.
    2. Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
    3. Click Programs and Features.
    4. Double-click Google Chrome.
    5. Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.
    Install fresh copy.
    Broni, Feb 26, 2013
    #54

  15. Jason_618 Newcomer, in training Posts: 59

    How can I get a copy of chrome to download and transfer over? ...cant get online to download on the infected laptop
    Jason_618, Feb 26, 2013
    #55

  16. Jason_618 Newcomer, in training Posts: 59

    Found it never mind
    Jason_618, Feb 26, 2013
    #56

  17. Jason_618 Newcomer, in training Posts: 59

    Ok fresh install of chrome is installed, still no luck......it is timing out
    Jason_618, Feb 26, 2013
    #57

  18. Broni Malware Annihilator Posts: 40,051   +187

    [IMG] Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the contents of that logfile with your next reply.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.

    [IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.

    [IMG] Download OTL to your Desktop.
    Alternate download: http://www.itxassociates.com/OT-Tools/OTL.exe
    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Click the Scan All Users checkbox.
    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
    Broni, Feb 26, 2013
    #58

  19. Jason_618 Newcomer, in training Posts: 59

    Adware log


    # AdwCleaner v2.113 - Logfile created 02/26/2013 at 19:21:50
    # Updated 23/02/2013 by Xplode
    # Operating system : Windows 7 Ultimate Service Pack 1 (64 bits)
    # User : jrybak - RHPROPNB01
    # Boot Mode : Normal
    # Running from : C:\Users\jrybak\Desktop\adwcleaner.exe
    # Option [Delete]


    ***** [Services] *****


    ***** [Files / Folders] *****

    Folder Deleted : C:\Program Files (x86)\Surf Canyon
    Folder Deleted : C:\ProgramData\APN
    Folder Deleted : C:\ProgramData\Tarma Installer

    ***** [Registry] *****

    Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
    Key Deleted : HKCU\Software\Conduit
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{5AB7104A-B71F-49AD-9154-F7F8806AE848}
    Key Deleted : HKCU\Software\Surf Canyon
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{A3514F71-E63F-440B-8076-14226E21B2BF}
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\surfcanyon.DLL
    Key Deleted : HKLM\SOFTWARE\Classes\surfcanyon.BhoSite
    Key Deleted : HKLM\SOFTWARE\Classes\surfcanyon.BhoSite.1
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{BA3105E9-5DE6-4A1E-A819-6F5046AB67F5}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2EECD738-5844-4A99-B4B6-146BF802613B}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{97F2FF5B-260C-4CCF-834A-2DDA4E29E39E}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{98889811-442D-49DD-99D7-DC866BE87DBC}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{5AB7104A-B71F-49AD-9154-F7F8806AE848}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{68AD96A1-2A28-4841-ABD0-F5AA45F008C9}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5AB7104A-B71F-49AD-9154-F7F8806AE848}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{68AD96A1-2A28-4841-ABD0-F5AA45F008C9}
    Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{BA14329E-9550-4989-B3F2-9732E92D17CC}]

    ***** [Internet Browsers] *****

    -\\ Internet Explorer v9.0.8112.16464

    [OK] Registry is clean.

    -\\ Mozilla Firefox v [Unable to get version]

    File : C:\Users\jrybak\AppData\Roaming\Mozilla\Firefox\Profiles\rdkvzeyn.default\prefs.js

    C:\Users\jrybak\AppData\Roaming\Mozilla\Firefox\Profiles\rdkvzeyn.default\user.js ... Deleted !

    [OK] File is clean.

    -\\ Google Chrome v25.0.1364.97

    File : C:\Users\jrybak\AppData\Local\Google\Chrome\User Data\Default\Preferences

    [OK] File is clean.

    *************************

    AdwCleaner[R1].txt - [2730 octets] - [26/02/2013 19:21:02]
    AdwCleaner[S1].txt - [2806 octets] - [26/02/2013 19:21:50]

    ########## EOF - C:\AdwCleaner[S1].txt - [2866 octets] ##########
    Jason_618, Feb 26, 2013
    #59

  20. Jason_618 Newcomer, in training Posts: 59

    Got an error while running JRT


    explorer.exe error

    There is not enough free memory to run this program. Exit one or more programs and then try again



    I have over 20gig of free space on my SSD
    Jason_618, Feb 26, 2013
    #60
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