Hello, my issue is specifically with the oh-so-interesting Guard Online on Windows7. I warn readers and potential advisers that I am verging on computer illiterate, so I beg for your patience (and mercy). Following the aforementioned steps, I find myself trapped at Step 3: I have downloaded GMER and it opens, but does not produce any information upon opening (the list implies that there will be a quick scan with some result or another). I have run it twice, and a third time in safe mode with the same result. It appears to be scanning for just a few seconds, but no pop-ups or new information shows up when it has finished (?). I was unsure if I should actually click the "Scan" button on the side as it seemed in the text that was not advisable... Or perhaps I read too much into things. I'm hoping asking too many questions is better for my computer's health than just clicking on things I think look correct. [I can respond with my one log from Malwarebyte if that will provide any aid. ] Help me, technologically-inclined humans, you're my only hope!