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Bsod 0x0c4

By enochg
Mar 19, 2008
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  1. enochg

    enochg TS Rookie Topic Starter Posts: 19

  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I had a look at that MS page, it is quite good for basic repair of USB errors.

    But I think you are best to go to your Manufacture's support driver page and confirm all your drivers are up-to-date (as mentioned earlier)

    Please press the green button (using Internet Explorer) after clicking on the following link, and select your drivers.

    http://support.asus.com/download/download.aspx?SLanguage=en-us

    This page uses JavaScript (which is enabled by default on most browsers, and quite safe at Asus)
  3. enochg

    enochg TS Rookie Topic Starter Posts: 19

    OK I have the usb 2.0 driver now what do I do with it?
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I just asked for this thread to be moved to another forum (instead of Introduce yourself) Not sure why I did'nt ask this before, maybe I have !

    Anyway:

    Start -> Run -> devmgmt.msc
    Click on the + sign on "USB Serial Bus Controllers"
    Right click on your USB device (the first one will do)
    Select "Update Driver"
    Select No to search online for a driver
    Next
    "Install from a specific location"
    Next
    "Browse" for your downloaded driver location
    Ok
  5. enochg

    enochg TS Rookie Topic Starter Posts: 19

    Ok, I fallowed your instructions on to update the usb driver but got no ware. When I reached to the point where you had to browse for the driver location, it would not let me select where I had the driver. I also found the manufacturer disc that had the usb 2.0 driver on it. When I used the devise manager and search the disc it said that the is no new update for it. Any other way to replace the driver?

    Thanks,

    E
  6. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    That driver you downloaded must be either extracted to a new folder, or it's a program that you just run. Or the USB driver is alrady updated.

    By the way, did you end up getting SP3 (real version) from MS updates page?

    Also you could try sfc /scannow from Start-->Run
  7. enochg

    enochg TS Rookie Topic Starter Posts: 19

    Yes I do have sp3, but i did not get it from MS update, so is there a way to uninstall what I have and reinstall the MS version?
    When I enter sfc into the Run box I see the cmd come up for half a second then go away.

    Thanks,

    E
  8. nickc

    nickc TechSpot Paladin Posts: 1,624

    u should be able to uninstall the SP3 in add and remove programs, then go to Windows Update and use the custom install button, u should be able to get it there then if u only check the updates u want, and that being SP3.
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Start-->Run-->sfc /scannow

    That's sfc<space>ForwardSlashScanNow
  10. enochg

    enochg TS Rookie Topic Starter Posts: 19

    Ok, I unistalled the SP3 I got. Then I did what nickc said. About half way through the installing the new sp3 I got and error that said "access denied"
    I did enter sfc /scannow and still got the same result as I mentioned before.

    Thanks,

    E
  11. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Try Start-->Run-->CMD

    Then on the command line write sfc /scannow
     
  12. enochg

    enochg TS Rookie Topic Starter Posts: 19

    ok that work. Now I Have another problem. When i install sp3 from MS update site i get most of the way then it says "access denied" and sp3 has to unistall itself. But it does not uninstall right so i get a bsod (stop: c000135) on start up and i have to repair windows with my original window disk. what can i do so i dont have the 'acccess denied'?

    Thanks,

    E
  13. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Not sure if you did actually do a Repair or not (from the Windows CD)
    But MS state that just doing the sfc /scannow and then installing SP3 should work.

    The fact that it didn't may point to a few possibilities: Spyware; incompatable programs; Resident protection programs like Antivirus, Firewall, Spybots etc.

    You can also do a system restore (as this is automatically made during the SP3 install)

    Once Windows is fully repaired again, I'd suggest doing a full scan, and then remove any resident protection programs and try again.
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