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Followed 8 Steps, still getting malware

Solved
By allclearhere
Jan 21, 2011
  1. Broni

    Broni Malware Annihilator Posts: 47,022   +255

    Uninstall Java 2 Runtime Environment, SE v1.4.2_03 .

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.

    ...and Eset scan...
     
  2. allclearhere

    allclearhere TS Rookie Topic Starter Posts: 19

    Ok...

    1) I downloaded Temp File Cleaner, ran it, and clicked START

    2) I uninstalled Java 2 Runtime Environment

    3) I installed Adobe Reader version X (though I could not find older versions to uninstall)

    4) I went to ESET Online Scanner, disabled my AV (Avira, Malwarebytes), checked YES and clicked START

    5) I unchecked Remoe Found Threats and checked Scan Archives and licked START (scan took about 2 hours)

    6) After the scan, I clicked on List of Found Threats (1 threat found) and exported it to a log file. Here it is:


    ESET


    C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP497\A0069786.exe probably a variant of Win32/Agent.EDREELW trojan
     
  3. Broni

    Broni Malware Annihilator Posts: 47,022   +255

    Good job :)

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
     
  4. allclearhere

    allclearhere TS Rookie Topic Starter Posts: 19

    Ok...

    1) I ran OTL with the script you provided and chose RUN FIX

    2) The computer rebooted afterwards and gave me the log below

    You said my computer is now clean?...Before I go through with the rest of the instructions, I just have a couple of concerns:

    1) The ESET listed "C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP497\A0069786.exe probably a variant of Win32/Agent.EDREELW trojan " as a threat. What happened to it since the scan? It wasn't removed since I unchecked Remove Found Threats, right?

    2) I'm still occasionally getting a "malicious website access" that gets blocked by MalWareBytes...but you said it means my MBAM is working...is there any way to make those attempts go away?

    Here is the OTL log:


    OTL


    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: A L
    ->Temp folder emptied: 1170944 bytes
    ->Temporary Internet Files folder emptied: 27806787 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 959 bytes

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 28.00 mb


    [EMPTYFLASH]

    User: A L
    ->Flash cache emptied: 0 bytes

    User: Administrator
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.20.4 log created on 01242011_223126

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
     
  5. Broni

    Broni Malware Annihilator Posts: 47,022   +255

    The above was located in one of your restore points.
    By running the above OTL fix, you did reset restore points, so the threat is gone.

    As I said, this is what MBAM is suppose to do - block any malicious connections.
    I don't have paid version of MBAM, but I suppose, those notes can be turned off. There is really no reason to see them all the time.

    Any other issues?
     
  6. allclearhere

    allclearhere TS Rookie Topic Starter Posts: 19

    Hi Broni. Ok, I ran OTL/CleanUp.

    I will check Windows Update for updates and run TFC and run Malwarebytes' Quick Scan regularly.

    As for any remaining issues, my computer seems to be doing much better than it was a week ago. I'm not sure if it is 100% virus/malware free but it's doing much better than before with the occasional MBAM "malicious website access" attempts popping up. But I don't know if I can do anything about those malicious attempts.

    Thanks for your help. I greatly appreciate it. If there is anything else you would like to add or suggest that I do, please let me know. Thank you again.
     
  7. allclearhere

    allclearhere TS Rookie Topic Starter Posts: 19

    Actually, I just thought of one other thing. Ever since I updated to the newest version of Java, a window keeps popping up EVERY time I start my computer saying that a program called "jusched.exe" has encountered a problem and needs to close (it has a Java icon on the window). Is this a program I should remove and how would I do that? Thanks.
     
  8. Broni

    Broni Malware Annihilator Posts: 47,022   +255

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