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Google redirect virus - Mozilla Firefox

Discussion in 'Virus and Malware Removal' started by Trivedi, Dec 1, 2012.

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  1. Broni Malware Annihilator Posts: 40,045   +187

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
O2:64bit: - BHO: (no name) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - No CLSID value found.
O2 - BHO: (McAfee Phishing Filter) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\Program Files\McAfee\MSK\mskapbho.dll ()
O8:64bit: - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200 File not found
O8:64bit: - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html File not found
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html File not found
O15 - HKU\S-1-5-21-120143530-409036628-21843438-1000\..Trusted Domains: oraclevpn.com ([adc-twvpn-1] https in Trusted sites)
O16 - DPF: Garmin Communicator Plug-In https://my.garmin.com/static/m/cab/2.6.4/GarminAxControl.CAB (Reg Error: Key error.)
@Alternate Data Stream - 175 bytes -> C:\ProgramData\TEMP:7578EF04
@Alternate Data Stream - 128 bytes -> C:\ProgramData\TEMP:9D742B1A
@Alternate Data Stream - 104 bytes -> C:\ProgramData\TEMP:D1B5B4F1

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.


    ==============================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

    2. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    3. Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    4. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
    Broni, Dec 2, 2012
    #21

  2. Trivedi Newcomer, in training Posts: 29

    OTL is running (per task manager, it is consuming variable % of CPU, number changing) however OTL window says "Not respsonding" since 10 mins. Is this normal or it has stalled and I need to run it in safe mode?
    Trivedi, Dec 2, 2012
    #22

  3. Broni Malware Annihilator Posts: 40,045   +187

    You can run OTL fix from safe mode.
    Broni, Dec 2, 2012
    #23

  4. Trivedi Newcomer, in training Posts: 29

    Running: Security Check now.

    OTL Run Fix Log:

    All processes killed
    ========== OTL ==========
    64bit-Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{27B4851A-3207-45A2-B947-BE8AFE6163AB}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{27B4851A-3207-45A2-B947-BE8AFE6163AB}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{27B4851A-3207-45A2-B947-BE8AFE6163AB}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{27B4851A-3207-45A2-B947-BE8AFE6163AB}\ not found.
    File c:\Program Files\McAfee\MSK\mskapbho.dll not found.
    64bit-Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Add to Google Photos Screensa&ver\ not found.
    64bit-Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Google Sidewiki...\ not found.
    Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Google Sidewiki...\ not found.
    Registry key HKEY_USERS\S-1-5-21-120143530-409036628-21843438-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\oraclevpn.com\adc-twvpn-1\ not found.
    Starting removal of ActiveX control Garmin Communicator Plug-In
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\Garmin Communicator Plug-In\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\Garmin Communicator Plug-In\ not found.
    Unable to delete ADS C:\ProgramData\TEMP:7578EF04 .
    Unable to delete ADS C:\ProgramData\TEMP:9D742B1A .
    Unable to delete ADS C:\ProgramData\TEMP:D1B5B4F1 .
    File rity] not found.
    File ptytemp] not found.
    File ptyjava] not found.
    File ptyflash] not found.
    File boot] not found.

    OTL by OldTimer - Version 3.2.69.0 log created on 12022012_192244

    Files\Folders moved on Reboot...

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
    Trivedi, Dec 2, 2012
    #24

  5. Trivedi Newcomer, in training Posts: 29

    Running FSS now.

    Security Check Logs:

    Results of screen317's Security Check version 0.99.56
    Windows Vista Service Pack 2 x64 (UAC is enabled)
    Internet Explorer 9
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Symantec Endpoint Protection
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Spybot - Search & Destroy
    Malwarebytes Anti-Malware version 1.65.1.1000
    Java(TM) 6 Update 34
    Java(TM) SE Runtime Environment 6
    Java version out of Date!
    Adobe Flash Player 11.4.402.287
    Adobe Reader 10.1.4 Adobe Reader out of Date!
    Mozilla Firefox 16.0.2 Firefox out of Date!
    ````````Process Check: objlist.exe by Laurent````````
    Norton ccSvcHst.exe
    Spybot Teatimer.exe is disabled!
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 5 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
    ````````````````````End of Log``````````````````````
    Trivedi, Dec 2, 2012
    #25

  6. Trivedi Newcomer, in training Posts: 29

    Below is FSS.txt. I ran TFC but it did not create any log file. It did ask to restart my computer. I am running ESET online scanner now.

    FSS.txt

    Farbar Service Scanner Version: 01-12-2012 02
    Ran by Amit (administrator) on 02-12-2012 at 19:44:59
    Running from "C:\Users\Amit\Desktop\Redirect_removal"
    Windows Vista (TM) Home Premium Service Pack 2 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Security Center:
    ============

    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcsvc.dll
    [2009-12-03 08:40] - [2009-04-11 02:11] - 0268288 ____A (Microsoft Corporation) 3ED0321127CE70ACDAABBF77E157C2A7

    C:\Windows\System32\drivers\afd.sys
    [2012-02-14 19:05] - [2012-01-03 09:25] - 0404992 ____A (Microsoft Corporation) C4F6CE6087760AD70960C9EB130E7943

    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys
    [2012-05-11 15:31] - [2012-03-30 07:45] - 1423744 ____A (Microsoft Corporation) 46D448E9117464E4D3BBF36D7E3FA48E

    C:\Windows\System32\dnsrslvr.dll
    [2011-04-14 07:46] - [2011-03-02 11:12] - 0117760 ____A (Microsoft Corporation) 06230F1B721494A6DF8D47FD395BB1B0

    C:\Windows\System32\mpssvc.dll
    [2009-12-03 08:41] - [2009-04-11 02:11] - 0603136 ____A (Microsoft Corporation) 897E3BAF68BA406A61682AE39C83900C

    C:\Windows\System32\bfe.dll
    [2009-12-03 08:39] - [2009-04-11 02:11] - 0458240 ____A (Microsoft Corporation) FFB96C2589FFA60473EAD78B39FBDE29

    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe
    [2009-12-03 08:41] - [2009-04-11 02:11] - 1433600 ____A (Microsoft Corporation) B75232DAD33BFD95BF6F0A3E6BFF51E1

    C:\Windows\System32\wscsvc.dll
    [2009-12-03 08:39] - [2009-04-11 02:11] - 0074752 ____A (Microsoft Corporation) 9EA3E6D0EF7A5C2B9181961052A4B01A

    C:\Windows\System32\wbem\WMIsvc.dll
    [2009-12-03 08:40] - [2009-04-11 02:11] - 0221696 ____A (Microsoft Corporation) D2E7296ED1BD26D8DB2799770C077A02

    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll
    [2009-12-03 08:41] - [2009-04-11 02:11] - 1081856 ____A (Microsoft Corporation) 6D316F4859634071CC25C4FD4589AD2C

    C:\Windows\System32\es.dll
    [2009-12-03 08:41] - [2009-04-11 02:11] - 0361984 ____A (Microsoft Corporation) E12F22B73F153DECE721CD45EC05B4AF

    C:\Windows\System32\cryptsvc.dll
    [2012-10-10 14:00] - [2012-06-01 19:20] - 0174592 ____A (Microsoft Corporation) CA78B312C44E4D52E842C2C8BD48E452

    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll
    [2009-12-03 08:41] - [2009-04-11 02:11] - 0719872 ____A (Microsoft Corporation) CF8B9A3A5E7DC57724A89D0C3E8CF9EF



    **** End of log ****
    Trivedi, Dec 2, 2012
    #26
     

  7. Trivedi Newcomer, in training Posts: 29

    Update:
    ESET scanner is still running, 62% done.

    Will post logs once done.
    Trivedi, Dec 2, 2012
    #27

  8. Trivedi Newcomer, in training Posts: 29

    ESET Scanner completed. No threats detected.
    Trivedi, Dec 3, 2012
    #28

  9. Broni Malware Annihilator Posts: 40,045   +187

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    ============================

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ==============================

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
    Broni, Dec 3, 2012
    #29

  10. Trivedi Newcomer, in training Posts: 29

    Thanks Broni for all your help. My laptop is working great.

    1. I have latest version of Adobe as per the link provided.
    2. Updated Java version and cleaned up all older versions.

    I will follow your advice in next point for regular and preventive maintenance.

    System Restore Log:

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Amit
    ->Temp folder emptied: 13246753 bytes
    ->Temporary Internet Files folder emptied: 360421186 bytes
    ->Java cache emptied: 442557 bytes
    ->FireFox cache emptied: 313077040 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 4685 bytes

    User: AppData
    ->Temp folder emptied: 0 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 2613 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 31026 bytes

    Total Files Cleaned = 655.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Amit
    ->Flash cache emptied: 0 bytes

    User: AppData

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Amit
    ->Java cache emptied: 0 bytes

    User: AppData

    User: Default

    User: Default User

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 12032012_175816

    Files\Folders moved on Reboot...

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
    Trivedi, Dec 3, 2012
    #30

  11. Broni Malware Annihilator Posts: 40,045   +187

    Way to go!! [IMG]
    Good luck and stay safe :)
    Broni, Dec 3, 2012
    #31
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