Help removing sirefef

Inactive
By KauaiKris
Aug 13, 2012
Topic Status:
Not open for further replies.
  1. Sadly, we somehow got variations of this virus on two different computers in our house over the weekend. Starting with the first, here are the logs that I have seen requested. Thank you so much for your help.

    Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 10-08-2012
    Ran by SYSTEM at 13-08-2012 15:27:23
    Running from E:\
    Windows 7 Professional (X86) OS Language: English(US)
    The current controlset is ControlSet001

    ========================== Registry (Whitelisted) =============

    HKLM\...\Run: [OEM13Mon.exe] C:\Windows\OEM13Mon.exe [36864 2008-01-07] (Creative Technology Ltd.)
    HKLM\...\Run: [IJNetworkScanUtility] C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.EXE [124512 2007-05-21] (CANON INC.)
    HKLM\...\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s [118784 2007-07-27] (Creative Technology Ltd.)
    HKLM\...\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup [13543968 2008-06-09] (NVIDIA Corporation)
    HKLM\...\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit [92704 2008-06-09] (NVIDIA Corporation)
    HKLM\...\Run: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,Start [96800 2008-06-09] (NVIDIA Corporation)
    HKLM\...\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [1316136 2008-06-20] (Synaptics, Inc.)
    HKLM\...\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [937920 2011-03-30] (Adobe Systems Incorporated)
    HKLM\...\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe [59240 2011-10-06] (Apple Inc.)
    HKLM\...\Run: [BambooCore] C:\Program Files\Bamboo Dock\BambooCore.exe [646232 2011-09-28] ()
    HKLM\...\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript [1047656 2011-05-29] (Malwarebytes Corporation)
    HKLM\...\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [59240 2011-09-27] (Apple Inc.)
    HKLM\...\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" [421736 2011-10-09] (Apple Inc.)
    HKLM\...\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" [254696 2011-06-09] (Sun Microsystems, Inc.)
    HKLM\...\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey [931200 2012-03-26] (Microsoft Corporation)
    HKU\Kristin\...\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background [4283256 2011-05-13] (Microsoft Corporation)
    HKU\Kristin\...\Run: [AdobeBridge] "C:\Program Files\Adobe\Adobe Bridge CS5.1\Bridge.exe" -stealth [x]
    HKLM\...\Runonce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-unins...VWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItSkhGTkg"&"inst=NzctNTA2NjM0MzM0LVNUMSsyLUZQOSs2LUJBUjlHKzEtVEI5KzItRkwrOS1GMTBNKzUtWDIwMTArMi1RSVgxKzQtRjEwTTEwRCsy"&"prod=90"&"ver=10.0.1204 [x]
    Tcpip\Parameters: [DhcpNameServer] 192.168.1.1
    Startup: C:\Users\All Users\Start Menu\Programs\Startup\Adobe Gamma Loader.lnk
    ShortcutTarget: Adobe Gamma Loader.lnk -> C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (Adobe Systems, Inc.)
    Startup: C:\Users\All Users\Start Menu\Programs\Startup\MozyHome Status.lnk
    ShortcutTarget: MozyHome Status.lnk -> C:\Program Files\MozyHome\mozystat.exe (Mozy, Inc.)
    Startup: C:\Users\Kristin\Start Menu\Programs\Startup\OneNote 2010 Screen Clipper and Launcher.lnk
    ShortcutTarget: OneNote 2010 Screen Clipper and Launcher.lnk -> C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE (Microsoft Corporation)
    Startup: C:\Users\Kristin\Start Menu\Programs\Startup\OpenOffice.org 3.2.lnk
    ShortcutTarget: OpenOffice.org 3.2.lnk -> C:\Program Files\OpenOffice.org 3\program\quickstart.exe ()

    ================================ Services (Whitelisted) ==================

    2 CronService; "C:\Prey\platform\windows\cronsvc.exe" [19968 2011-02-15] (Fork Ltd.)
    2 eventlog; C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted [20992 2009-07-13] (Microsoft Corporation)
    3 MozillaMaintenance; "C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe" [113120 2012-08-12] (Mozilla Foundation)
    2 mozybackup; "C:\Program Files\MozyHome\mozybackup.exe" [53016 2011-08-04] (Mozy, Inc.)
    2 o2flash; C:\Windows\System32\DRIVERS\o2flash.exe [71512 2008-07-29] (O2Micro International)
    2 MsMpSvc; "c:\Program Files\Microsoft Security Client\MsMpEng.exe" [x]
    3 NisSrv; "c:\Program Files\Microsoft Security Client\NisSrv.exe" [x]

    ========================== Drivers (Whitelisted) =============

    3 KMWDFILTERx86; C:\Windows\System32\DRIVERS\KMWDFILTER.sys [25088 2009-04-29] (Windows (R) Codename Longhorn DDK provider)
    3 MBAMSwissArmy; \??\C:\Windows\system32\drivers\mbamswissarmy.sys [39984 2011-05-29] (Malwarebytes Corporation)
    1 mozyFilter; C:\Windows\System32\DRIVERS\mozy.sys [54776 2011-08-04] (Mozy, Inc.)
    0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [171064 2012-03-20] (Microsoft Corporation)
    3 NuidFltr; C:\Windows\System32\DRIVERS\NuidFltr.sys [14736 2009-05-09] (Microsoft Corporation)
    3 O2MDRDR; C:\Windows\System32\DRIVERS\o2media.sys [51288 2008-07-29] (O2Micro )
    3 O2SDRDR; C:\Windows\System32\DRIVERS\o2sd.sys [43608 2008-06-12] (O2Micro )
    3 OEM13Vfx; C:\Windows\System32\DRIVERS\OEM13Vfx.sys [7424 2007-03-05] (EyePower Games Pte. Ltd.)
    3 OEM13Vid; C:\Windows\System32\DRIVERS\OEM13Vid.sys [235840 2008-05-28] (Creative Technology Ltd.)
    0 Lbd; C:\Windows\System32\DRIVERS\Lbd.sys [x]

    ========================== NetSvcs (Whitelisted) ===========


    ============ One Month Created Files and Folders ==============

    2012-08-13 15:27 - 2012-08-13 15:27 - 00000000 ____D C:\FRST
    2012-08-13 11:40 - 2012-08-13 13:36 - 00000000 ____D C:\Windows\Microsoft Antimalware
    2012-08-13 10:28 - 2012-08-13 10:28 - 00000000 ____D C:\Users\Kristin\AppData\Local\{71D538E0-E574-11E1-8270-B8AC6F996F26}
    2012-08-13 10:27 - 2012-08-13 14:43 - 00000000 ____D C:\Users\All Users\036DFF981969ABD46956E294F875EF7E
    2012-08-13 10:27 - 2012-08-13 10:27 - 00000000 ____D C:\Users\All Users\2070E0A4130E33
    2012-08-13 10:16 - 2012-08-13 10:16 - 00000000 ____D C:\Users\Kristin\AppData\Local\{131A79D7-F84E-4F44-A6D9-D7A9BDAF125D}
    2012-08-13 10:15 - 2012-08-13 10:15 - 00000000 ____D C:\Users\Kristin\AppData\Local\{D4609D89-EE42-463B-A99E-F0E42D85E2A0}
    2012-08-13 09:32 - 2012-08-13 14:43 - 00000000 ____D C:\57a3a2a65f63a8b29e82e66d6a21d0a6
    2012-08-13 09:32 - 2012-08-13 09:32 - 00000000 ____D C:\Windows\System32\EventProviders
    2012-08-13 08:59 - 2012-08-13 08:59 - 00000000 ____D C:\Users\Kristin\AppData\Local\{B08972E3-A6A8-43AB-9506-5FD1CCCEC7E1}
    2012-08-13 08:59 - 2012-08-13 08:59 - 00000000 ____D C:\Users\Kristin\AppData\Local\{60201B2E-6604-44F5-BB16-27C9A9510086}
    2012-08-12 11:41 - 2012-08-12 11:41 - 00000000 ____D C:\Users\All Users\Mozilla
    2012-08-12 11:41 - 2012-08-12 11:41 - 00000000 ____D C:\Program Files\Mozilla Maintenance Service
    2012-08-12 11:31 - 2012-08-12 11:31 - 00000000 ____D C:\Users\Kristin\AppData\Local\{04D60F10-7B4E-46C0-8A2B-334A4F3698E2}

    ============ 3 Months Modified Files ========================

    2012-08-13 13:56 - 2010-05-21 01:38 - 00729688 ____A C:\Windows\System32\PerfStringBackup.INI
    2012-08-13 13:52 - 2009-07-13 20:33 - 04298496 ____A C:\Windows\System32\FNTCACHE.DAT
    2012-08-13 11:34 - 2010-06-02 21:27 - 00055487 ____A C:\Users\All Users\nvModes.dat
    2012-08-13 11:34 - 2010-06-02 21:27 - 00055487 ____A C:\Users\All Users\nvModes.001
    2012-08-13 09:33 - 2010-05-21 00:17 - 01289336 ____A C:\Windows\WindowsUpdate.log
    2012-08-13 09:29 - 2009-07-13 18:04 - 00000478 ____A C:\Windows\win.ini
    2012-08-13 09:18 - 2011-07-08 12:01 - 00000029 ____A C:\Windows\System32\TempWmicBatchFile.bat
    2012-08-13 09:14 - 2011-02-08 16:06 - 00001945 ____A C:\Windows\epplauncher.mif
    2012-08-13 09:09 - 2009-07-13 20:34 - 00013472 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
    2012-08-13 09:09 - 2009-07-13 20:34 - 00013472 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
    2012-08-13 08:58 - 2010-05-21 09:08 - 00000884 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
    2012-08-13 08:58 - 2009-07-13 20:53 - 00000006 ___AH C:\Windows\Tasks\SA.DAT
    2012-08-13 08:58 - 2009-07-13 20:39 - 00053254 ____A C:\Windows\setupact.log
    2012-08-13 08:57 - 2010-05-22 17:07 - 00024372 ____A C:\Windows\PFRO.log
    2012-08-13 08:55 - 2010-05-21 09:08 - 00000888 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
    2012-06-03 18:18 - 2009-03-26 14:31 - 01120256 __ASH C:\Users\Kristin\Documents\Thumbs.db

    ZeroAccess:
    C:\Windows\Installer\{d00231f8-6a55-d5aa-d478-15e280f935db}
    C:\Windows\Installer\{d00231f8-6a55-d5aa-d478-15e280f935db}\L

    ZeroAccess:
    C:\Users\Kristin\AppData\Local\{d00231f8-6a55-d5aa-d478-15e280f935db}
    C:\Users\Kristin\AppData\Local\{d00231f8-6a55-d5aa-d478-15e280f935db}\@
    C:\Users\Kristin\AppData\Local\{d00231f8-6a55-d5aa-d478-15e280f935db}\L
    C:\Users\Kristin\AppData\Local\{d00231f8-6a55-d5aa-d478-15e280f935db}\n
    C:\Users\Kristin\AppData\Local\{d00231f8-6a55-d5aa-d478-15e280f935db}\U

    ========================= Known DLLs (Whitelisted) ============


    ========================= Bamital & volsnap Check ============

    C:\Windows\explorer.exe => MD5 is legit
    C:\Windows\System32\winlogon.exe => MD5 is legit
    C:\Windows\System32\wininit.exe => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\services.exe => MD5 is legit
    C:\Windows\System32\User32.dll => MD5 is legit
    C:\Windows\System32\userinit.exe => MD5 is legit
    C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

    ==================== EXE ASSOCIATION =====================

    HKLM\...\.exe: exefile => OK
    HKLM\...\exefile\DefaultIcon: %1 => OK
    HKLM\...\exefile\open\command: "%1" %* => OK

    ========================= Memory info ======================

    Percentage of memory in use: 14%
    Total physical RAM: 3070.43 MB
    Available physical RAM: 2627.05 MB
    Total Pagefile: 3068.71 MB
    Available Pagefile: 2634.01 MB
    Total Virtual: 2047.88 MB
    Available Virtual: 1968.7 MB

    ======================= Partitions =========================

    1 Drive c: (OS) (Fixed) (Total:149.01 GB) (Free:9.35 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
    3 Drive e: () (Removable) (Total:3.74 GB) (Free:3.46 GB) FAT32
    4 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

    Disk ### Status Size Free Dyn Gpt
    -------- ------------- ------- ------- --- ---
    Disk 0 Online 149 GB 0 B
    Disk 1 Online 3837 MB 0 B

    Partitions of Disk 0:
    ===============

    Partition ### Type Size Offset
    ------------- ---------------- ------- -------
    Partition 1 OEM 39 MB 31 KB
    Partition 2 Primary 149 GB 39 MB

    ==================================================================================

    Disk: 0
    Partition 1
    Type : DE
    Hidden: Yes
    Active: No

    Volume ### Ltr Label Fs Type Size Status Info
    ---------- --- ----------- ----- ---------- ------- --------- --------
    * Volume 3 FAT Partition 39 MB Healthy Hidden

    ==================================================================================

    Disk: 0
    Partition 2
    Type : 07
    Hidden: No
    Active: Yes

    Volume ### Ltr Label Fs Type Size Status Info
    ---------- --- ----------- ----- ---------- ------- --------- --------
    * Volume 1 C OS NTFS Partition 149 GB Healthy

    ==================================================================================

    Partitions of Disk 1:
    ===============

    Partition ### Type Size Offset
    ------------- ---------------- ------- -------
    Partition 1 Primary 3833 MB 4032 KB

    ==================================================================================

    Disk: 1
    Partition 1
    Type : 0B
    Hidden: No
    Active: No

    Volume ### Ltr Label Fs Type Size Status Info
    ---------- --- ----------- ----- ---------- ------- --------- --------
    * Volume 2 E FAT32 Removable 3833 MB Healthy

    ==================================================================================

    Last Boot: 2012-08-09 14:11

    ======================= End Of Log ==========================
  2. KauaiKris

    KauaiKris Newcomer, in training Topic Starter

    Farbar Recovery Scan Tool Version: 10-08-2012
    Ran by SYSTEM at 2012-08-13 15:29:41
    Running from E:\

    ================== Search: "services.exe" ===================

    C:\Windows\winsxs\x86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_cf36168b2e9c967b\services.exe
    [2009-07-13 15:11] - [2009-07-13 17:14] - 0259072 ____A (Microsoft Corporation) 5F1B6A9C35D3D5CA72D6D6FDEF9747D6

    C:\Windows\System32\services.exe
    [2009-07-13 15:11] - [2009-07-13 17:14] - 0259072 ____A (Microsoft Corporation) 5F1B6A9C35D3D5CA72D6D6FDEF9747D6

    === End Of Search ===
  3. Broni

    Broni Malware Annihilator Posts: 46,123   +251

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ======================================

    Download attached fixlist.txt file and save it to the very same USB flash drive you've been using. Plug the drive back in.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    On Vista or Windows 7: Now please enter System Recovery Options.
    On Windows XP: Now please boot into the UBCD.
    Run FRST/FRST64 and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

    Next...

    Restart normally.

    Please download ComboFix from Here, Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try the following...

    Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Download Rkill (courtesy of BleepingComputer.com) to your desktop.
    There are 2 different versions. If one of them won't run then download and try to run the other one.
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    http://download.bleepingcomputer.com/grinler/beta/rkill.exe
    http://download.bleepingcomputer.com/grinler/beta/iExplore.exe

    Restart computer in safe mode

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    When the scan is done Notepad will open with rKill.txt log.
    NOTE. rKill.txt log will also be present on your desktop.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    Please post BOTH logs, rKill.txt and Combofix.txt.

    Attached Files:

  4. KauaiKris

    KauaiKris Newcomer, in training Topic Starter

    Thank you so much for your time and your help. A question before we proceed. Although I had decided perhaps I would just use this computer for music and games, and therefore may be worth cleaning, I do have a lot of personal / financial information on it. That being the case, is it risky for me to take the computer online before the virus is cleaned off? Thanks.
  5. Broni

    Broni Malware Annihilator Posts: 46,123   +251

    I'd wait.
  6. KauaiKris

    KauaiKris Newcomer, in training Topic Starter

    ComboFix 12-08-13.01 - Kristin 08/15/2012 16:39:08.1.2 - x86
    Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.3070.1837 [GMT -7:00]
    Running from: c:\users\Kristin\Desktop\ComboFix.exe
    AV: Microsoft Security Essentials *Disabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
    SP: Microsoft Security Essentials *Disabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    * Created a new restore point
    .
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    c:\program files\Common Files\Help
    c:\program files\Common Files\Help\_updated.js
    c:\program files\Common Files\Help\qnue.chm
    c:\program files\Common Files\Help\qnue.lif
    c:\program files\Common Files\Help\qnue.lt3
    c:\program files\Common Files\Help\qnue.rul
    c:\program files\Common Files\Help\quicken.chm
    c:\program files\Common Files\Help\quicken.lif
    c:\program files\Common Files\Help\Quicken.lt3
    c:\program files\Common Files\Help\Quicken.rul
    c:\program files\Common Files\Help\quickenProject.lt3
    c:\program files\Common Files\Help\quickenProject.rul
    c:\users\Kristin\AppData\Local\assembly\tmp
    c:\users\Kristin\AppData\Roaming\Roaming
    c:\users\Kristin\AppData\Roaming\Roaming\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#hotd0gsa.com\settings.sol
    c:\users\Kristin\AppData\Roaming\Roaming\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\settings.sol
    c:\users\Kristin\Documents\~WRL0094.tmp
    c:\users\Kristin\Documents\~WRL0175.tmp
    c:\users\Kristin\Documents\~WRL0382.tmp
    c:\users\Kristin\Documents\~WRL0400.tmp
    c:\users\Kristin\Documents\~WRL0865.tmp
    c:\users\Kristin\Documents\~WRL1852.tmp
    c:\users\Kristin\Documents\~WRL2542.tmp
    c:\users\Kristin\Documents\~WRL2569.tmp
    c:\users\Kristin\Documents\~WRL2587.tmp
    c:\users\Kristin\Documents\~WRL2986.tmp
    c:\users\Kristin\Documents\~WRL3272.tmp
    c:\users\Kristin\Documents\~WRL3287.tmp
    c:\users\Kristin\Documents\~WRL3382.tmp
    c:\users\Kristin\Documents\~WRL3897.tmp
    c:\users\Kristin\g2mdlhlpx.exe
    c:\users\Kristin\WINDOWS
    .
    .
    ((((((((((((((((((((((((( Files Created from 2012-07-15 to 2012-08-15 )))))))))))))))))))))))))))))))
    .
    .
    2012-08-15 23:50 . 2012-08-15 23:54 -------- d-----w- c:\users\Kristin\AppData\Local\temp
    2012-08-15 23:50 . 2012-08-15 23:50 -------- d-----w- c:\users\Default\AppData\Local\temp
    2012-08-15 23:50 . 2012-08-15 23:50 -------- d-----w- c:\users\Administrator\AppData\Local\temp
    2012-08-15 22:49 . 2012-08-15 22:49 56200 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{DC99BBE6-0483-4D19-83A0-E6A29FEE412B}\offreg.dll
    2012-08-13 23:27 . 2012-08-13 23:27 -------- d-----w- C:\FRST
    2012-08-13 19:40 . 2012-08-13 21:36 -------- d-----w- c:\windows\Microsoft Antimalware
    2012-08-13 18:28 . 2012-08-13 18:28 -------- d-----w- c:\users\Kristin\AppData\Local\{71D538E0-E574-11E1-8270-B8AC6F996F26}
    2012-08-13 18:27 . 2012-08-13 22:43 -------- d-----w- c:\programdata\036DFF981969ABD46956E294F875EF7E
    2012-08-13 18:27 . 2012-08-13 22:43 -------- d-----w- c:\programdata\2070E0A4130E33
    2012-08-13 17:32 . 2012-08-13 17:32 -------- d-----w- c:\windows\system32\EventProviders
    2012-08-13 17:32 . 2012-08-13 22:43 -------- d-----w- C:\57a3a2a65f63a8b29e82e66d6a21d0a6
    2012-08-13 17:13 . 2012-07-16 09:41 6891424 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{DC99BBE6-0483-4D19-83A0-E6A29FEE412B}\mpengine.dll
    2012-08-13 17:02 . 2012-08-13 17:02 15712 ----a-w- c:\program files\Common Files\Windows Live\.cache\6f7c39f91cd797504\MeshBetaRemover.exe
    2012-08-13 17:02 . 2012-08-13 17:02 89944 ----a-w- c:\program files\Common Files\Windows Live\.cache\6eda5c671cd797503\DSETUP.dll
    2012-08-13 17:02 . 2012-08-13 17:02 537432 ----a-w- c:\program files\Common Files\Windows Live\.cache\6eda5c671cd797503\DXSETUP.exe
    2012-08-13 17:02 . 2012-08-13 17:02 1801048 ----a-w- c:\program files\Common Files\Windows Live\.cache\6eda5c671cd797503\dsetup32.dll
    2012-08-12 19:41 . 2012-08-12 19:41 -------- d-----w- c:\program files\Mozilla Maintenance Service
    2012-08-12 19:41 . 2012-08-12 19:41 573920 ----a-w- c:\program files\Mozilla Firefox\gkmedias.dll
    2012-08-12 19:41 . 2012-08-12 19:41 68576 ----a-w- c:\program files\Mozilla Firefox\mozglue.dll
    2012-08-12 19:41 . 2012-08-12 19:41 157608 ----a-w- c:\program files\Mozilla Firefox\maintenanceservice_installer.exe
    2012-08-12 19:41 . 2012-08-12 19:41 113120 ----a-w- c:\program files\Mozilla Firefox\maintenanceservice.exe
    2012-08-12 19:41 . 2012-08-12 19:41 770384 ----a-w- c:\program files\Mozilla Firefox\msvcr100.dll
    2012-08-12 19:41 . 2012-08-12 19:41 421200 ----a-w- c:\program files\Mozilla Firefox\msvcp100.dll
    2012-08-12 17:43 . 2012-02-11 05:33 713784 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{AA58C921-F2E1-41FF-9523-6BB9C3C8C445}\gapaengine.dll
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2012-08-15 23:53 . 2011-07-08 20:01 29 ----a-w- c:\windows\system32\TempWmicBatchFile.bat
    2006-06-16 03:33 . 2010-05-21 19:10 233472 ----a-w- c:\program files\mozilla firefox\plugins\CrazyTalk4Native.dll
    2006-05-26 01:43 . 2010-05-21 19:10 204895 ----a-w- c:\program files\mozilla firefox\plugins\ctdomemhelper.dll
    2005-09-29 21:41 . 2010-05-21 19:10 77824 ----a-w- c:\program files\mozilla firefox\plugins\ctframeplayerobject.dll
    2006-06-19 20:10 . 2010-05-21 19:10 426081 ----a-w- c:\program files\mozilla firefox\plugins\ctplayerobject.dll
    2005-02-02 19:19 . 2010-05-21 19:09 458752 ----a-w- c:\program files\mozilla firefox\plugins\imagickrt.dll
    2006-04-11 01:35 . 2010-05-21 19:10 139264 ----a-w- c:\program files\mozilla firefox\plugins\rlcontentclass.dll
    2005-11-09 18:10 . 2010-05-21 19:09 204800 ----a-w- c:\program files\mozilla firefox\plugins\RLMusicPacker.dll
    2005-11-09 18:42 . 2010-05-21 19:09 106496 ----a-w- c:\program files\mozilla firefox\plugins\RLMusicUnpacker.dll
    2006-01-04 18:22 . 2010-05-21 19:09 212992 ----a-w- c:\program files\mozilla firefox\plugins\RLVoicePacker.dll
    2006-01-04 18:21 . 2010-05-21 19:09 167936 ----a-w- c:\program files\mozilla firefox\plugins\RLVoiceUnpacker.dll
    2012-08-12 19:41 . 2012-01-12 23:03 136672 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
    "{ff762809-408e-4d51-8116-91fbb402a645}"= "c:\program files\Hawaiian Airlines Rewards Bar\Helper.dll" [2012-02-20 361984]
    .
    [HKEY_CLASSES_ROOT\clsid\{ff762809-408e-4d51-8116-91fbb402a645}]
    [HKEY_CLASSES_ROOT\FreeCauseURLSearchHook.FCToolbarURLSearchHook.1]
    [HKEY_CLASSES_ROOT\TypeLib\{6D0353C6-01B2-4D59-B799-A2544EDDD28D}]
    [HKEY_CLASSES_ROOT\FreeCauseURLSearchHook.FCToolbarURLSearchHook]
    .
    [HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{FBB668AC-C5DC-44C1-99E7-46378D5E8BAB}]
    2012-02-20 02:42 1613824 ----a-w- c:\program files\Hawaiian Airlines Rewards Bar\Toolbar.dll
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{E9818C32-D774-4FBC-87C8-8D42450123DF}"= "c:\program files\Hawaiian Airlines Rewards Bar\Toolbar.dll" [2012-02-20 1613824]
    .
    [HKEY_CLASSES_ROOT\clsid\{e9818c32-d774-4fbc-87c8-8d42450123df}]
    [HKEY_CLASSES_ROOT\FCTB000063395.IEToolbar.1]
    [HKEY_CLASSES_ROOT\TypeLib\{DF734D6F-0D67-477B-98CB-22642FA3D7D5}]
    [HKEY_CLASSES_ROOT\FCTB000063395.IEToolbar]
    .
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
    "{E9818C32-D774-4FBC-87C8-8D42450123DF}"= "c:\program files\Hawaiian Airlines Rewards Bar\Toolbar.dll" [2012-02-20 1613824]
    .
    [HKEY_CLASSES_ROOT\clsid\{e9818c32-d774-4fbc-87c8-8d42450123df}]
    [HKEY_CLASSES_ROOT\FCTB000063395.IEToolbar.1]
    [HKEY_CLASSES_ROOT\TypeLib\{DF734D6F-0D67-477B-98CB-22642FA3D7D5}]
    [HKEY_CLASSES_ROOT\FCTB000063395.IEToolbar]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\mozy2]
    @="{747E722C-CB46-4a9d-BDFE-192AAD5099B1}"
    [HKEY_CLASSES_ROOT\CLSID\{747E722C-CB46-4a9d-BDFE-192AAD5099B1}]
    2012-02-07 19:41 4253544 ----a-w- c:\program files\MozyHome\mozyshell.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\mozy3]
    @="{EE6F5A00-7898-40f7-AB77-51FF9D6DEB20}"
    [HKEY_CLASSES_ROOT\CLSID\{EE6F5A00-7898-40f7-AB77-51FF9D6DEB20}]
    2012-02-07 19:41 4253544 ----a-w- c:\program files\MozyHome\mozyshell.dll
    .
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-07-14 1173504]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "OEM13Mon.exe"="c:\windows\OEM13Mon.exe" [2008-01-08 36864]
    "IJNetworkScanUtility"="c:\program files\Canon\Canon IJ Network Scan Utility\CNMNSUT.EXE" [2007-05-21 124512]
    "DELL Webcam Manager"="c:\program files\Dell\Dell Webcam Manager\DellWMgr.exe" [2007-07-27 118784]
    "NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-06-09 13543968]
    "NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-06-09 92704]
    "NVHotkey"="c:\windows\system32\nvHotkey.dll" [2008-06-09 96800]
    "SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-06-20 1316136]
    "Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2011-03-30 937920]
    "AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2011-10-06 59240]
    "BambooCore"="c:\program files\Bamboo Dock\BambooCore.exe" [2011-09-28 646232]
    "Malwarebytes' Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2011-05-29 1047656]
    "APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2011-09-27 59240]
    "iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-10-10 421736]
    "SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
    "MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2012-03-27 931200]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
    "AvgUninstallURL"="start http://www.avg.com/ww.special-unins...i1RSVgxKzQtRjEwTTEwRCsy&prod=90&ver=10.0.1204" [?]
    .
    c:\users\Kristin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
    OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office14\ONENOTEM.EXE [2011-9-2 227712]
    OpenOffice.org 3.2.lnk - c:\program files\OpenOffice.org 3\program\quickstart.exe [2009-12-15 384000]
    .
    c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
    Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2010-5-22 113664]
    MozyHome Status.lnk - c:\program files\MozyHome\mozystat.exe [2012-2-7 4445032]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "ConsentPromptBehaviorAdmin"= 5 (0x5)
    "ConsentPromptBehaviorUser"= 3 (0x3)
    "EnableUIADesktopToggle"= 0 (0x0)
    "PromptOnSecureDesktop"= 0 (0x0)
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
    "aux"=wdmaud.drv
    .
    [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
    Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
    @="Service"
    .
    R0 Lbd;Lbd;c:\windows\system32\DRIVERS\Lbd.sys [x]
    R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [x]
    R3 BBSvc;Bing Bar Update Service;c:\program files\Microsoft\BingBar\BBSvc.EXE [x]
    R3 dc3d;MS Hardware Device Detection Driver (HID);c:\windows\system32\DRIVERS\dc3d.sys [x]
    R3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [x]
    R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [x]
    R3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\Mozilla Maintenance Service\maintenanceservice.exe [x]
    R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [x]
    R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe [x]
    R3 osppsvc;Office Software Protection Platform;c:\program files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [x]
    R3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\DRIVERS\wacmoumonitor.sys [x]
    R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
    R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
    S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [x]
    S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe [x]
    S2 CronService;Cron Service for Prey;c:\prey\platform\windows\cronsvc.exe [x]
    S2 TabletServicePen;TabletServicePen;c:\program files\Tablet\Pen\Pen_Tablet.exe [x]
    S2 TouchServicePen;Wacom Consumer Touch Service;c:\program files\Tablet\Pen\Pen_TouchService.exe [x]
    S3 KMWDFILTERx86;HIDServiceDesc;c:\windows\system32\DRIVERS\KMWDFILTER.sys [x]
    S3 O2MDRDR;O2MDRDR;c:\windows\system32\DRIVERS\o2media.sys [x]
    S3 O2SDRDR;O2SDRDR;c:\windows\system32\DRIVERS\o2sd.sys [x]
    S3 OEM13Vfx;Creative Camera OEM013 Video VFX Driver;c:\windows\system32\DRIVERS\OEM13Vfx.sys [x]
    S3 OEM13Vid;Creative Camera OEM013 Driver;c:\windows\system32\DRIVERS\OEM13Vid.sys [x]
    S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [x]
    S3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\DRIVERS\vwifimp.sys [x]
    .
    .
    --- Other Services/Drivers In Memory ---
    .
    *NewlyCreated* - WS2IFSL
    .
    Contents of the 'Scheduled Tasks' folder
    .
    2012-08-13 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2010-05-21 17:08]
    .
    2012-08-13 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2010-05-21 17:08]
    .
    .
    ------- Supplementary Scan -------
    .
    uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
    uStart Page = hxxp://defyingsunshine.com/
    uInternet Settings,ProxyOverride = *.local
    uSearchAssistant = hxxp://www.google.com/ie
    uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
    IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office14\EXCEL.EXE/3000
    IE: Se&nd to OneNote - /105
    TCP: DhcpNameServer = 192.168.1.1
    FF - ProfilePath - c:\users\Kristin\AppData\Roaming\Mozilla\Firefox\Profiles\8eaoqsij.default\
    FF - prefs.js: browser.startup.homepage - hxxp://defyingsunshine.com/
    FF - prefs.js: keyword.URL - hxxp://search.freecause.com/search?fr=freecause&ourmark=3&type=63395&p=
    FF - user.js: general.useragent.extra.brc - BRI/1
    .
    - - - - ORPHANS REMOVED - - - -
    .
    HKCU-Run-AdobeBridge - c:\program files\Adobe\Adobe Bridge CS5.1\Bridge.exe
    AddRemove-ExpressBurn - c:\program files\NCH Swift Sound\ExpressBurn\uninst.exe
    .
    .
    .
    --------------------- LOCKED REGISTRY KEYS ---------------------
    .
    [HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
    @Denied: (Full) (Everyone)
    .
    --------------------- DLLs Loaded Under Running Processes ---------------------
    .
    - - - - - - - > 'Explorer.exe'(2008)
    c:\program files\MozyHome\mozyshell.dll
    c:\program files\MozyHome\LIBEAY32.dll
    c:\program files\Griffin Technology\iTalk Sync\CopyHook.dll
    .
    ------------------------ Other Running Processes ------------------------
    .
    c:\windows\system32\nvvsvc.exe
    c:\program files\Microsoft Security Client\MsMpEng.exe
    c:\windows\system32\rundll32.exe
    c:\windows\SYSTEM32\WISPTIS.EXE
    c:\windows\system32\DRIVERS\o2flash.exe
    c:\program files\Microsoft\BingBar\SeaPort.EXE
    c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    c:\windows\SYSTEM32\WISPTIS.EXE
    c:\program files\Tablet\Pen\Pen_TouchUser.exe
    c:\program files\Common Files\microsoft shared\ink\TabTip.exe
    c:\program files\Tablet\Pen\Pen_TabletUser.exe
    c:\windows\system32\conhost.exe
    c:\windows\system32\WUDFHost.exe
    c:\program files\MozyHome\mozybackup.exe
    c:\windows\system32\sppsvc.exe
    c:\program files\MozyHome\mozybackup.exe
    .
    **************************************************************************
    .
    Completion time: 2012-08-15 17:01:38 - machine was rebooted
    ComboFix-quarantined-files.txt 2012-08-16 00:01
    .
    Pre-Run: 11,128,852,480 bytes free
    Post-Run: 19,001,487,360 bytes free
    .
    - - End Of File - - 6C04A4E361B99B4406CCFE9355B0CEF8
  7. Broni

    Broni Malware Annihilator Posts: 46,123   +251

    Looks good :)

    At this point you should be OK to reconnect to the net.

    ==============================

    Download Malwarebytes' Anti-Malware (MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.
    NOTE. If you already have MBAM installed, update it before running the scan.

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform quick scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

    Be sure to restart the computer IF MBAM asks you to do so.

    The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
    Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

    ===============================

    Download OTL to your Desktop.
    Alternate download: http://www.itxassociates.com/OT-Tools/OTL.exe

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Click the Scan All Users checkbox.
    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  8. KauaiKris

    KauaiKris Newcomer, in training Topic Starter

    I have been unable to connect to the internet. I am not sure what the problem is - it just refuses to connect....
  9. Broni

    Broni Malware Annihilator Posts: 46,123   +251

    Please download Farbar Service Scanner Download Link and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center/Action Center
      • Windows Update
      • Windows Defender
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.
  10. KauaiKris

    KauaiKris Newcomer, in training Topic Starter

    Hi -- Thanks for your help. I'm giving up and hoping that Dell will send me a recovery CD. You should receive an email from me through paypal...
  11. Broni

    Broni Malware Annihilator Posts: 46,123   +251

    Why don't you post FSS log so I can see what's going on?
     
Topic Status:
Not open for further replies.


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