IE unresponsive/long load times & screen freezing

Inactive
By Russ_D
Oct 17, 2012
  1. Russ_D

    Russ_D Newcomer, in training Topic Starter Posts: 19

    install.rdf.vir;C:\Qoobox\Quarantine\C\Program Files (x86)\Complitly\support@Complitly.com;Adware.Searcher.1222;Incurable.Moved.;
  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Check for proxy server

    Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options.
    • Now click on the Connections tab and then the Lan Settings button
    • Under the Proxy Server section, please make sure the checkbox labeled Use a proxy server for your LAN is unchecked. Then press the OK button to close this screen. Then press the Apply button and then the OK button to close the Internet Options screen.


    Please download the Fix IE Utility to your desktop.

    Before running the utility, make sure that all your Internet Explorer windows are closed!

    • Extract the contents of the .zip file to your desktop.
    • Double click the Fix IE Utility button to run the tool.
    • Click Run Utility
    • Click OK when you see 'Re-registered all files'
    • Open Internet Explorer and see how it works.


    Then, let me know how it all is functioning.
  3. Russ_D

    Russ_D Newcomer, in training Topic Starter Posts: 19

    Hi - no change in performance unfortnately.

    Some pages are fast to load, such as Google. Others partially load and take a long time before being able to select hyperlinks and enter text for log in boxes etc. Other pages simply time out and do not load at all
  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Please copy and paste the following in to Notepad:
    Then click File > Save as
    File name: internetFIX.reg
    Save as type: All Files
    Location: Desktop

    ==

    Once saved, Exit Notepad, and double-click on internetFIX.reg and confirm the prompts.

    Then, restart your computer.

    Let me know if this works or not.
  5. Russ_D

    Russ_D Newcomer, in training Topic Starter Posts: 19

    No change again - Google loads within a few seconds and Youtube took 3mins to load. Not sure whether the adverts have any implication as they are the last thing to load before being able to proceed to the next page
  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Whoa..where ya been? :D

    DDS Scanning

    Please download DDS by sUBs from BleepingComputer.com or Forospyware.com and save it to your Desktop.

    Note: Before scanning, make sure all other running programs are closed. There shouldn't be any scheduled antivirus scans running while the scan is being performed. Do not use your computer for anything else during the scan.
    • Double click on the DDS icon, allow it to run.
    • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
    • Notepad will open with the results, click Yes to the Optional_Scan
    • Please follow the instructions that pop up for posting the results. Post only the contents of both logs.
    • Close the program window, and delete the program from your Desktop.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.