TechSpot

Malware nightmare

Resolved
By tstadt
Dec 22, 2012
  1. I know a little knowledge can be a dangerous thing. I have been attempting to solve my problem using a previous post as a guide and now I need help. My problems include the inability to use System Restore even in Safe Mode. Other programs fail when in Regular Mode. The latest is that when I'm logged in via Safe Mode with Networking it now won't let me download. I have attached the logs that I have and hopefully someone can help me.
     

    Attached Files:

  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Hello, and welcome to TechSpot.


    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    Information
    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.
    Please review the 4-Step instructions and post the logs back here for my review.

    Also, include this scan:

    Download AdwCleaner by Xplode onto your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • A logfile will automatically open after the scan has finished.
    • Please post the content of that logfile in your reply.
    • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.
     
  3. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    I'm trying to follow the 4 steps but can't quite get past Step 2. I have attached the log from running Malwarebyte. My problem is that I was able to save the dds download while in normal mode but was not able to run it. When I try to access safe mode with networking it usually goes only to the welcome screen and I can't access anything. Is it possible to correct the safe mode problem?
     

    Attached Files:

  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Let's do the following, please:

    ComboFix scan

    Please download ComboFix[​IMG] by sUBs
    From TechSpot

    Direct Link (alternative)

    Please save the file to your Desktop.

    Important information about ComboFix


    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on ComboFix.exe & follow the prompts.
    • When ComboFix finishes, it will produce a report for you.
    • Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")

    Re-downloading:

    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.

    NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
     
  5. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    This time Safe Mode with Networking did open to my desktop. It has been extremely flaky and usually stops at the Welcome screen. I was able to run dds. Attached are DDS and the attachment. Should I continue to do the Combofix? I did run Combofix last night and I believe I attached the log in my original post. Does that help?
     

    Attached Files:

  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Actually, let's do the following in SM w/Net...

    TDSSKiller Scan

    Please download and run TDSSKiller to your desktop as outlined below:

    Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    For Windows XP, double-click to start.
    For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

    [​IMG]

    -------------------------

    Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

    [​IMG]

    ------------------------

    Click the Start Scan button.

    [​IMG]

    -----------------------

    If a suspicious object is detected, the default action will be Skip, click on Continue
    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue


    [​IMG]

    ----------------------

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.


    [​IMG]


    --------------------

    A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.
    Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

    -------------------

    Here's a summary of what to do if you would like to print it out:

    If a suspicious object is detected, the default action will be Skip, click on Continue
    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
     
  7. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    It found 14 threats. As instructed I left them at "skip" and continued. Log attached.
     

    Attached Files:

  8. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    That was clean. :)

    OTL Quick Scan

    Please download OTL by OldTimer to your Desktop.
    • Close all windows and double click OTL.exe.
    • Click Quick Scan button and let the program run uninterrupted.
    • It will produce a log for you called OTL.txt, please post it in your next reply.
    • You may need to use two posts to get it all.
     
  9. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    Log attached
     

    Attached Files:

    • OTL.zip
      File size:
      9.8 KB
      Views:
      5
  10. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    OTL Fix

    Please run OTL
    • Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:

    • Then click the Run Fix button at the top.
    • Note: The fix for OTL automatically hides your Desktop and Start menu so the fix can be completed. Do not be alerted, as this is normal.
    • Please do not exit the program. It might take a while to fix, but allow it to run. If it asks to reboot the computer, allow it to reboot. If the program freezes, and the computer fails to reboot - let me know.
      Lastly, post the contents of the log. (Located at C:\_OTL\Moved Files)

    ESET Online Scan

    Please run a free online scan with the ESET Online Scanner
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
    • Click Start or wait for the scanner to load.
    • Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, there are a couple of things to keep in mind:
    • 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
    • 2. If threats WERE detected, click on List of Threats Found, Export to Text File...save it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
    • Open the logfile from wherever you saved it
    • Copy and paste the contents in your next reply.


    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death

    Note: Absence of issues does not mean that you're protected in the future.
     
  11. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    I don't think the ESET Online Scanner is working. After I agree to the ActiveX I get a message asking me to Retry and then I get a message that an addon failed. The scanner just has a blank light blue screen.
     
     
  12. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    Also, same problems seem to still exist. If I try to run programs such as Malwarebyte or Tuneup Utilities I get an error message that the program cannot be found.
     
  13. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    RogueKiller Scan

    • Download RogueKiller from the following link and save it on your desktop:
      TechSpot
      Official Site (alternative)
    • Quit all programs
    • Start RogueKiller.exe.
    • Wait until Prescan has finished ...
    • Click on Scan
    [​IMG]

    • Wait for the end of the scan.
    • The report has been created on the desktop.
    • Click on the Delete button.
    [​IMG]

    • The report has been created on the desktop.
    • Next click on the ShortcutsFix

      [​IMG]
    • The report has been created on the desktop.
    Please post:

    All RKreport.txt text files located on your desktop.
     
  14. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    RogueKiller won't run in Normal Mode (error message says procedure can't be found). Safe Mode just freezes up on me.
     
  15. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    Well after over a dozen attempts I was finally able to access Safe Mode and run RogueKiller. Log files attached.
     

    Attached Files:

  16. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    Also, when I rebooted into Normal Mode there was a MRI-DISABLED box
     
  17. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Malwarebytes' Anti-Rootkit

    Please download Malwarebytes' Anti-Rootkit and save it to your desktop.
    • Be sure to print out and follow the instructions provided on that same page for performing a scan.
    • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
    • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
    • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
    • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
    • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
    • Copy and paste the contents of these two log files in your next reply.
     
  18. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    No threats found
     

    Attached Files:

  19. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    Have you given up?
     
  20. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    No. Check my profile. This is the holidays. I'm sorry it has to be delayed, but this is a secondary job...

    ESET Online Scan

    Please run a free online scan with the ESET Online Scanner
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
    • Click Start or wait for the scanner to load.
    • Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, there are a couple of things to keep in mind:
    • 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
    • 2. If threats WERE detected, click on List of Threats Found, Export to Text File...save it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
    • Open the logfile from wherever you saved it
    • Copy and paste the contents in your next reply.


    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death

    Note: Absence of issues does not mean that you're protected in the future.
     
  21. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    Oh, I'm not complaining, I appreciate all of your help. I'm just getting very frustrated.
    I was able to download ESET in Normal Mode but it won't let me run it. I cannot boot into safe Mode with netweorking to run it either. Can you help me boot into Safe Mode?
     
  22. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    ESET gives me a "Cannot get update, is proxy configured. I am logged into Sae Mode with Networking but there is no internet connection.
    BTW, I am posting this from a different computer.
     
  23. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    I enabled all services in msconfig and I now have internet in safe mode and ESET is now running
     
  24. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    ESET scan completed with no threats found. I did not see a log file.
    In Normal Mode all original problems continue to exist. If I try to run any programs such as Malwarebytes, RogueKiller, TuneUp Utilities etc. it comes back with program not found.I also now have that MRI-DISABLED window opening when it boots up. It displays two shortcut file in the Windows\Start Menu\Startup\MRI_DISABLED folder.
     
  25. tstadt

    tstadt TS Rookie Topic Starter Posts: 37

    That must have been a fluke. I'm back to being unable to boot into Safe Mode again.
     
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