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Need help removing trojan-clicker.win32.wistler.a

Solved
By ramonsterns
Aug 24, 2010
  1. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\control panel present
      O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\restrictions present
      O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\control panel present
      O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
      
      
      :Services
      
      :Reg
      
      :Files
      
      :Commands
      [purity]
      [emptytemp]
      [emptyflash]
      [Reboot]
      
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    =========================================================================

    Last scans.....

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


    2. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    3. Go to Kaspersky website and perform an online antivirus scan.

    • Disable your active antivirus program.
    • Read through the requirements and privacy statement and click on Accept button.
    • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    • When the downloads have finished, click on Settings.
    • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      • Spyware, Adware, Dialers, and other potentially dangerous programs
      • Archives
      • Mail databases
    • Click on My Computer under Scan.
    • Once the scan is complete, it will display the results. Click on View Scan Report.
    • You will see a list of infected items there. Click on Save Report As....
    • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
     
  2. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    This is the OTL log, will post the others soon.
     

    Attached Files:

  3. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    We need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.

    =====================================================================

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.
     
  4. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    I did both of the above and will be running the Kapersky scan today.
     
  5. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    These are the results of the scan
     

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      
      :Services
      
      :Reg
      
      :Files
      C:\TDSSKiller_Quarantine
      C:\Users\Nerd Rage\Desktop\New Folder\MBRCheck_MBR_Backup_08-25-10_10-07-52.bak
      C:\Users\Nerd Rage\Desktop\New Folder\MBRCheck_MBR_Backup_08-25-10_10-20-35.bak
      C:\Users\Nerd Rage\Desktop\New Folder\MBRCheck_MBR_Backup_08-25-10_13-11-34.bak
      C:\Users\Nerd Rage\Desktop\New Folder\MBRCheck_MBR_Backup_08-25-10_15-54-07.bak
      
      :Commands
      [purity]
      [emptytemp]
      [emptyflash]
      [Reboot]
      
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    =====================================================================

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    =======================================================================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. Run defrag at your convenience.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
  7. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    I ran OTL like you said and TDSSKiller still detects the Trojan in my MBR.
     
  8. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    Show me the log, please.
     
  9. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    Here you go.
     

    Attached Files:

  10. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    Previously, you didn't answer my questions:
    Also, is it internal drive?
     
  11. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    Oops, sorry, didn't see that.

    E: is an internal drive, and no, Windows has never been installed on it. I use it to store things like my backups and old images/documents I don't use anymore.
     
     
  12. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    OK. Reports are confusing, because MBRCheck says, Disk1 (E) MBR is infected and TDSSKiller says, Disk0 (C) MBR is infected.

    Let's try something...

    Please download NTBR by noahdfear and save it to your Desktop.

    • Place a blank CD in your CD drive.
    • Double click on NTBR_CD.exe file and a folder of the same name will appear.
    • Open the folder and double click on BurnItCD.cmd file. If your CD drive will open, simply close it back.
    • Follow the prompts to burn the CD.
    • Now you will need to set the CD-Rom as first boot device if it isn't already (if you don't know how to do it, see HERE)
    • If you have any questions about this step, ask before you proceed. If you enter the BIOS and are unsure if you have carried out the step correctly, there should be an option to exit without keeping changes, so you won't do any harm.
    • Insert the newly created CD into your infected PC and reboot your computer.
    • Once you have rebooted please press Enter when prompted to continue booting from CD - you have a whole 15 seconds to do this!
    • Read the warning and then continue as prompted.
    • You first need to select your keyboard layout - press Enter for English.
    • Next you want to select the appropriate tool. Enter 1 to choose 1. MBRWORK
    • On the following screen enter 5 to select Install Standard MBR code.
    • Enter 1 to overwrite the infected MBR Code with the Standard MBR code.
    • When asked to confirm please do so.
    • Afterwards, please enter E to leave MBRWORK, then 6 to leave the bootable CD.
    • Eject the disc and then press ctrl+alt+del to reboot the PC.

    Once rebooted, post fresh MBRCheck and TDSSKiller logs.
     
  13. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    It refuses to burn the image unto the CD-R.

    I put the CD in my drive, it spits it back out once, then I put it back it, and a few seconds later it will ask me again to put a black CD into the drive.

    Can I burn the image with Alcohol 120% instead?
     
  14. Broni

    Broni Malware Annihilator Posts: 47,037   +255

  15. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    Well, I went ahead with Alcohol 120% and the CD booted up fine. Once I got to "Install Standard MBR Code", I chose 5, then 1, then "y" and it just sent me back to the previous screen. Is it supposed to do that?

    I pressed E and then ctrl+alt+del and the computer rebooted.

    TDSKiller still detects the virus in my MBR.
     
  16. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    Let's try another way....

    If you have Vista/7 DVD...

    start with step 2

    If you don't have Vista/7 DVD...

    1. Create Vista/7 Recovery Disc.

    Option 1 :
    Vista: http://www.c4consulting.com.au/soluctions/vista/VISTA SOLUCTIONS.htm
    Windows 7: http://www.guidingtech.com/3816/system-repair-recovery-disc-windows-7/

    Option 2:
    Download Vista Recovery Disc iso image: http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/
    Download Windows 7 Recovery Disc iso image: http://neosmart.net/blog/2009/windows-7-system-repair-discs/
    Burn it to CD, or DVD: http://neosmart.net/wiki/display/G/Burning ISO Images to a CD or DVD

    2. Boot from created disk.
    At first screen click on Repair your computer:
    [​IMG]
    This will bring you to a new screen where the repair process will look for all Windows Vista installations on your computer. When done you will be presented with the System Recovery Options dialog box:
    [​IMG]
    After this, it will present you with a list of options including startup repair, system restore and command prompt:
    [​IMG]
    Select Command Prompt

    Type in:
    bootrec /FixMbr (<--- there is a "space" after "bootrec")
    and then press Enter

    Once completed then type Exit, press Enter and restart computer.

    Post fresh MBRCheck log.
     
  17. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    MBRCheck log.

    Says it's still there.
     

    Attached Files:

  18. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    OK, here is a problem.
    Basically, if MBRCheck script, which we tried before is not able to fix E drive MBR, there is no other way to do it.
    The reason is, it's not bootable drive.
    On the other hand, since it's not bootable drive, MBR (master boot record) is not active.
    It shouldn't have any impact on safety of your computer.

    If you're still in doubt, you'd have to format that drive to remove that bad MBR.

    Is your computer experiencing any ill symptoms at the moment?
     
  19. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    Redirecting, sometimes completely blocking off some sites.

    EDIT: I can rformat my E: drive if necessary. Nothing in there is of much importance except some save files from some games.

    Speaking of which, how do I format the drive?
     
  20. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    This is not good then....



    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  21. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    Fresh log, straight out of Combofix.
     

    Attached Files:

  22. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    OK, Combofix doesn't see any issue, which is good, because Combofix would be triggered by a Whistler bootkit.
    However, I looked at your OTL log again and I can see very likely culprit of your redirection.


    Go Start>Run (Start search in Vista), type in:
    cmd
    Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

    In Command Prompt window, type in following commands, and hit Enter after each one:
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /release
    ipconfig /renew
    net stop "dns client"
    net start "dns client"


    Turn the computer off.

    On your router, you'll find a pinhole marked "Reset".
    Keep pushing the hole, using a pencil, or a paperclip until all lights briefly come off and on.
    Restart computer and ....

    Download OTL to your Desktop.
    Run "Quick scan", post its log and also check for redirections.
     
  23. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12

    OTL Logs.

    10char
     

    Attached Files:

  24. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    It looks good now.
    How is redirection?
     
  25. ramonsterns

    ramonsterns TS Enthusiast Topic Starter Posts: 752   +12


    TDSSKiller still detects the virus, but I haven't been redirected yet.

    I will post again tomorrow if it starts redirecting again.
     
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