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Need help with W7

By learninmypc
Dec 27, 2012
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  1. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

    Yep. That is why I posted those two other boxes to show what was in the Change & Advanced boxes in hopes of a fix..
    I read parts of this link http://shell.windows.com/fileassoc/0409/xml/redir.asp?EXT=dmp I think but it said something about an ISO & I aint got no cd's/dvd's to use.
    Is there any chance/possibility I could completely remove Google Earth, reboot & do a fresh install to get rid of this headache?
    I'm bout out of patience.:mad:
     
  2. St1ckM4n

    St1ckM4n TS Evangelist Posts: 3,475   +624

    You haven't uninstalled Google Earth and reinstalled? Step #1 :)
     
  3. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

    As I mentioned towards the beginning of this thread, I had twice removed & reinstalled it. Once with revo & once uaing add/remove aka Programs & Features. Obviously neither removed it adequately.
    Now when I had it on my XP, I'd use either of hose two ways to remove a program & then I'd do a search via Start>Search?Folders & Files but on W7, I don't know how to do that yet.
     
  4. St1ckM4n

    St1ckM4n TS Evangelist Posts: 3,475   +624

    Ehhh, perhaps try cleaning registry to get rid of all the leftovers from old software.
     
  5. Rabbit01

    Rabbit01 TS Booster Posts: 902   +39

    Since, for whatever reason, you can't locate the dmp file thru Explorer, maybe try using Search function. Just need to make sure show hidden files and directory is on.
     
  6. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

    In post #77,it sounded to me like you thought I had removed Google Earth. I now have removed it using revo & I ran ccleaner & did a search for Google Earth & nothing found. I don't know how to run ccleaner using the registry part.
     
  7. Rabbit01

    Rabbit01 TS Booster Posts: 902   +39

    Which function of CCleaner did you use? I think what St1ckM4n referred to is this:

    Clipboard01.png
     
  8. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

  9. cliffordcooley

    cliffordcooley TechSpot Paladin Posts: 6,243   +1,549

    You are not entering the registry by using CCleaner. That is what makes CCleaner so helpful, is it will clean some of the junk out of the registry for you. I usually run the registry cleaner every time I use CCleaner.
     
  10. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

    Ok, fine. But I'd still appreciate help. I did it previously in here on my XP, & had help.:)
     
  11. cliffordcooley

    cliffordcooley TechSpot Paladin Posts: 6,243   +1,549

    You don't really need help with CCleaner. CCleaner does all the work. Click the button to scan for issues and then click another button to remove the issues. Some would tell you its not a good idea to remove all without looking through the list. I've not had any issues removing everything that was found.

    Now if you was to enter the registry and navigate to a destination for edit, I would advise against that unless you have help. I do edit the registry myself at times but I am far from understanding everything there is to know about the registry. I am confident though that if a program has been uninstalled, any and all keys or entries can be removed associated with that program. However, I'm not confident enough to advise such a procedure.
     
     
  12. Rabbit01

    Rabbit01 TS Booster Posts: 902   +39

    Basically follow the direction on the page you linked. And definitely backup before fixing anything. I usually select "Fix All".
     
  13. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

    Ok, I will do so tomorrow when I'm more awake,thank you cliffordcooley & Rabbot01 :)
     
  14. St1ckM4n

    St1ckM4n TS Evangelist Posts: 3,475   +624

    Just confirming the above stuff, also. You're good to go, learninmypc. :p

    Uninstall Google Earth, run Ccleaner registry part, then reinstall Google Earth if you wish.
     
  15. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

    Thank you for the confidance. Google Earth has been uninstalled. I will write out the directions for the ccleaner registry part & run it later this morning.:)
    At what point does it tell you to back up the registry? I just started it, clicked the registry box, Scan for issues & then fix selected issues, but nothing to do with backing up the registry.:confused:
     
  16. Cobalt006

    Cobalt006 TS Maniac Posts: 1,855   +184

    A little box will pop up after you scan the registry and click on fix selected. It will ask you if you want to save changes made to registry.
     
  17. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

    Thank you. (y)Do I need to reboot after that,or not? If not,ok. Its done.
     
  18. Rabbit01

    Rabbit01 TS Booster Posts: 902   +39

    I don't always, depends on what and the number of registry items got removed. If it's driver related, then I reboot to make sure the computer still works. If it's something like file extensions, shortcuts, something trivial then I don't.
     
  19. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

    Should I try to attach it here so you'll know? I have the back up saved to my flashdrive. It said it was fixed.
     
  20. Cobalt006

    Cobalt006 TS Maniac Posts: 1,855   +184

    No you should not have to reboot your computer. CCleaner is not that strong of a registery cleaner . Takes very little out of the registery.
     
  21. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

    Again, I thank you.(y)Since I'll have to eventually reboot/shut down eventually, I'm going to hope it reboots fine. We'll see.
     
  22. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

    All went fine. Now to install Google Earth & hope it goes as good.:)
     
  23. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

  24. Rabbit01

    Rabbit01 TS Booster Posts: 902   +39

    Did it generate a dmp file that you can upload?
     
  25. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,387   +240

    It did but it quickly disappeared. Needless to say, I'm not a happy camper.
    I've always thought if you delete a program properly, it'll do a clean install next time. When I reinstalled it, same layers were checked.
    I'll try to see if I can get the pop up dmp thing again.
    Not the dmp thing, but this
    run time error.jpg
     


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