TechSpot

Please help, my computer keeps crashing

By xscomputer
Dec 16, 2004
Topic Status:
Not open for further replies.
  1. Just as the title says, my computer keeps crashing. I can't figure out what is causing the problem... I know all my hardware is perfect, I have switched out every part in the computer. I sometimes use the built in windows error report and everytime it tells me the problem was caused by a device driver. I go into my device manager and there are no conflicts, I ahve updated all my drivers and yet it still crashes... does anyone know what is going on? Im pretty sure my bios is setup perfectly as well but please help me, i cant figure it out.
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    When you say your computer keeps crashing, what do you mean exactly?

    A little more information would be help us to help you.

    What error messages are you getting if any?

    Regards Howard :grinthumb
  3. xscomputer

    xscomputer TS Rookie Topic Starter

    my computer reboots itself..... no matter what im doing it will just out of nowhere restart itself. I dont get any error messages other then when i get back into windows it says "windows has recovered from a critical error" and then i have the choice to send or not send an error report.
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Right click my computer and select properties then the advanced tab, and under startup and recovery click settings and uncheck the box that says automatically restart, also set the write debugging information to none.

    Now instead of your computer rebooting, you should receive an error message telling you why your system has crashed. Pay particular attention to any drivers identified in the stop message.

    Post the error message here so that we can take a look at it and advise.

    Regards Howard :grinthumb
  5. Lukas de Wolf

    Lukas de Wolf TS Rookie

    i have a very similar problem and took your advice.

    i got: bad pool header

    then when it continued not to reboot into windows i got:

    driver irql not less or equal

    i have recently had a new power supply box fitted and also installed an extra half gig of memory to make the system 1 gig.

    any help would be most welcome.
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    Go HERE and look up the meaning of the Windows stop message.

    It could well be that it`s the extra memory you installed that is causing the problem. Try removing it and see if the problem goes away.

    Regards Howard :wave: :wave:
  7. Lukas de Wolf

    Lukas de Wolf TS Rookie

    thanks for getting back quickly.

    i looked for my specific error at microsoft and couldn't match it precisley, however it does indeed look like it was/is the memory. have swapped the memory banks about the slots and so far no crashing.
  8. Tribal-Phoenix

    Tribal-Phoenix TS Rookie Posts: 118

    PC Crashes

    hey PPl, i got Xp Pro , and a coupla days ago i was playing around with services, so now when i start win my pc restarts, i already had this probelm before but it was about my firewall so i solved it , i also restored all settings to before when i was messing aroudn with services , so anyways it jsut restarts i tryed chaning settings to show me error msg is says , that i i have any antivirus, or backing up ,crap i gotta uninstall it, and then shows some numbers and says something about flockxp.sys, if anyone can help plz leave a msg or email me "vitalik789@hotmail."com" P.S i added " before com coz it wouldnt allow me to post url's
  9. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Have you tried doing a system restore.

    Regards Howard :grinthumb
  10. Tribal-Phoenix

    Tribal-Phoenix TS Rookie Posts: 118

    well

    ill try it right now, and tell ya how is it

    k i tried system restore it still does the same ****, i just got to read the ehole thing it says somethign about stop here is what it says "Stop: 0x00000024, 0xFA2D2A48, 0xF67E8D42)
    flockxp.sys - Address, F67E7000, Date Stamp 4127C104"

    im reading through the site u posted before... if anyone still agot any suggestions msg me

    P.S in Even Viewer it says that the problem is "Service Control Manager"
    "The following boot-start or system-start driver(s) failed to load:
    VFILT" i still dont get what the heck is that

    so anyone got any suggestions, i tryed everything ,
  11. jackblackness

    jackblackness TS Rookie

    same type stuff

    ok, so i get the bsod saying bad pool header in association with recently installed software or hardware. this bsod only happens when i install sp2 on my laptop with xp pro on it. i have formatted, searched the web, repaired my copy and looked for alternet download sites for sp2 and came up blank. i need service pack two for the security it offers, and unless someone here can find an alternative then i am out of computational use. (which would mentally send me into a form of pain im just not ready for in my life.)

    please help.

    P.S. although i love my computer i love my girlfriend even more
    <www.xanga.com/xaliveinthelightx>
     
  12. Tribal-Phoenix

    Tribal-Phoenix TS Rookie Posts: 118

    drivers

    yo man it seems to be the problem with drivers, coz before i had same problems but it was xp pro sp1, so it was problem with my firewall drivers i got an upgrade and everything works great , so it probably some soft that u have interfering with another drivers try formatting hard or reintalling win, then install sp2 first and see if it works, it probably will , but dont install any other soft just sp2
  13. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    Hi Jackblackness,

    Attach 4 to 5 minidumps here. You can find the minidump at the folder \windows\minidump. I will examine the dumps and find out the culprit.
  14. Black Jesus

    Black Jesus TS Rookie

    Hi

    hi ppl, look, my computer keeps restarting randomly, i can't burn disks over image because when i do, my computer makes corrupted files on disk, so i have to burn them directly from disk to disk (on the fly), and i get messages like in a red window "invalid instruction (some alfanumeric number) memory could not be read / written (some alfanumeric number)... it is annoying...


    i have 320w PS, amd XP 2000+, 512 mb DDR, asus a7v8x-x, gigabyte ati radeon 9600 pro, 2 HDD, TV card...

    I JUST DON'T KNOW WHAT TO DO!!!

    i downloaded drivers from the intenet, i got my computer checked several times, at several different people, AND EVERYBODY says: "Hay man, your computer works just fine, i don't know what's wrong with you?!"

    i have a lot of minidumps, when i turn off RESTART AUTOMATICLY, i get stop message " irq is less or equal ", i forgot, i didn't read it for a long time, because i just let him restart, but it goes something like that...


    I WILL BE VERY GRATEFUL IF YOU EVEN TRY TO HELP ME!!!


    i am from serbia, and my english is not so good, so sorry about errors in language :)
  15. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    Black Jesus,
    When Windows crashes with blue screen, it writes a system event 1001 and a minidump to the folder \windows\minidump. Check system event 1001 and it has the content of the blue screen

    Event ID: 1001
    Source: Save Dump
    Description:
    The computer has rebooted from a bugcheck.The bugcheck was : 0xc000000a (0xe1270188, 0x00000002, 0x00000000, 0x804032100).
    Microsoft Windows..... A dump was saved in: .......

    Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001. Copy the content and paste it back here

    Zip 5 to 6 minidumps and attach the zip files here. I will study the dump and find out the culprit.
  16. nucleardreams

    nucleardreams TS Rookie Posts: 69

    Alot if not most restart and hardware crash problems can be traced to the power supply. Read below the quote from Tom's Hardware.

    "It happens more often than many users realize. An old graphics card or a slow processor runs smoothly and without a peep for weeks, and then suddenly, after a system upgrade, system failures start occurring with nasty regularity. Frequently users blame problems like this on sloppily programmed drivers or hardware mined with errors.

    But often it turns out that the power supply unit is simply no longer enough for the upgrade and the associated power requirements. The result is sporadic system failures due to unstable power delivery. Once it becomes clear that the DX9 capable AGP graphics card at full 3D capacity alone consumes up to 30 watts, the reaction is hardly surprising."

    You can read the rest of the article here, http://www.tomshardware.com/howto/20040122/

    side note: here is a PDF titled "Calculating System Power Consumption".

    Attached Files:

  17. Tribal-Phoenix

    Tribal-Phoenix TS Rookie Posts: 118

    Here's a good advice if your computer is crashing throw it outta the window and laff , that helps lol nah just kidding easier way would be if your pc is craching all the time is jsut stop the crashes do a system backup and up date it then if something happens u can just restore it to normal again, i had the same problem so in case somethign happens i just got Norton Ghost and no more long reinstalls of windows and then all the soft
  18. Black Jesus

    Black Jesus TS Rookie

    Me Again 8)

    OK, THAnK YOU PEOPLE SO MUCH...


    hm, this thing with power supply looks interesting...



    it has not been hapening when i bought my computer, it is hapening in last 10-12 months... in this period i bought bluetooth, new graphic card, tv card, cd burner, HDD, so i have a lot of devices attached, that i didn't have in a first place...


    here are some minidumps...

    i couldn't find that EVENT 1001, (i'm dumb i guess) :monkey: :)

    IF YOU FIX THIS FOR ME, AND MAKE MY PROBLEMS GO AWAY, YOU ALL HAVE A BEER FROM ME !!! :)

    P.S. Thank you for the reply in such a short time, i thought i was going to wait for days... :)

    Attached Files:

  19. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    Your windows crashes with bugcheck 8E, C5 and D0 and they are the symptoms of bad ram. Reseat the memory to another memory slot. If it still fails, replace the ram.
  20. Black Jesus

    Black Jesus TS Rookie

    thak you man


    i will try that, it will take some time, because i have 2 chips X 256 MB, so i will have to diagnose which chip or slot is bad :confused: :slurp:
  21. Solomon

    Solomon TS Rookie

    Looks like I'm in the same boat. PC crashing! Arg.

    This has been going on for several months now, and started without any relation to config or hardware changes. I've done a system restore to a date prior to the problems, but it didn't seem to help.

    Here's the bugcheck from the event viewer:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007e (0xc0000005, 0x804f30fd, 0xf41c2ad4, 0xf41c27d4). A dump was saved in: C:\WINDOWS\Minidump\Mini081105-02.dmp.

    Any help would be greatly appreciated!

    Solomon
  22. Black Jesus

    Black Jesus TS Rookie

    well that seems like the problem that i once had...

    i tried everything and nothing worked...


    so i took cpc2004's advice and fokused on my ram memory, tried to reseat it, but that also didn't work...

    so i went and bought myslef a brand new 512 MB kingston 400 MHz chip, stoped using old ram (2 chips with a 256 MB & 333 MHz), and everything is working like it worked when i bought the computer... HE DIDN'T CRASH, OR SHOWED ME SOME DUMB MESSAGE FOR A LONG TIME...

    MY COMPUTER IS NORMAL AGAIN...

    sorry it took me so long to make a reply...

    i hope you will fix your computer, because i know how much mine pissed me off... :knock:

    BY THE WAY TNX A LOT cpc2004!!!

    sorry if i made some errors in expressions or grammar...

    i hope you understood what i wanted to say :approve:
  23. xRiotedMindx

    xRiotedMindx TS Rookie

    My Computer

    My computer also crashes at random, and I have tried many things, from updating my BIOS, when I first got a warning that that was the cause, to reinstalling all of my drivers, when that became the issue. Also, I tried to do the bypass that Windows told me, which was to turn off my hardware acceleration, as well as disable write combining. This didn't work, and also prevented me from using a lot of my programs and games. Lastly, I took a look at my case, and checked the fans and temperature. Despite a bit of dust, everything was working fine. A few things, my video card, and my motherboard were warm, but nothing too hot. I mean when you are running high end programs, and games that pull a lot on your hardware, what do you expect. So, since I have an Asus motherboard, I have a program called AI Booster, which allows me to control the output/performance of it, as well as check on the CPU. I looked at the temperature of the CPU (38 degrees Celsius), the rpm of its fan (1985), and its volt meter (1.41). As for the memory, the volt meter read 2.55, and for the AGP, it was 1.60. The system came in at 36 degrees Celsius; however the power and chassis both read 0 rpm, which is bizarre. This is where I hung up the towel, and decided to seek advice. So, in order to aid you in helping me out, I have attached the information from the DxDiag scan, and a minidump file. They include all of my hardware information.
    ______________________________________________________________________
    What I got from Microsoft:

    Error Caused By A Device Driver

    Thank you for submitting an error report. Microsoft is unable to specifically determine what caused the problem you reported. To troubleshoot the problem, please see the information below.

    Analysis

    A device driver installed on your system caused the problem; however, we cannot determine the precise cause. Depending on which situation is applicable to you, please do one of the following:
    • If this problem occurred after you installed a new hardware device on your system, the problem might be caused by the driver for the device. If you know the manufacturer of the device, contact the manufacturer's product support service for assistance.
    • Some software, such as firewall and anti-virus software, also installs drivers. If this problem occurred after you installed new software, the software might have installed a driver that caused the problem. If you know the manufacturer of the software, contact the manufacturer's product support service for assistance.
    • If you don't know the driver's manufacturer and need help diagnosing and resolving this problem, contact your computer manufacturer's product support service.
    • Updated drivers might be available on the Microsoft Windows Update website. At Windows Update, you can have your computer scanned and, if there are updated drivers available, Windows Update will offer a selection of drivers that you might be able to use. To learn more about updated drivers that might be available, visit Microsoft Windows Update.
    • For information about Microsoft support options, visit Microsoft Product Support Services.
    Additional Technical Information
    • How to Troubleshoot Hardware and Software Driver Problems in Windows XP (Q322205)”

    I hope that you all can help me! :)

    Thanks in advance,
    -Cameron
  24. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    Bad ram is the culprit as one of your minidump has memory corruption.

    Suggestion
    1. Reseat the memory stick to another memory slot. If it still fails, proceed to step 2
    2. Take one memory stick, if you have more than one memory stick. If it does not crash, the removed memory stick is faulty.


    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: aeaf237f, The address that the exception occurred at
    Arg3: aedd67e0, Trap Frame
    Arg4: 00000000

    Debugging Details:
    -----------------
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - "0x%08lx"

    FAULTING_IP:
    kmixer!EnableSRC+10f
    aeaf237f 8b00 mov eax,[eax]

    TRAP_FRAME: aedd67e0 -- (.trap ffffffffaedd67e0)
    ErrCode = 00000000
    eax=000000a0 ebx=0000009f ecx=00000001 edx=8a8e4020 esi=e3c13870 edi=889dd000
    eip=aeaf237f esp=aedd6854 ebp=aedd6860 iopl=0 nv up ei ng nz na po nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010286
    kmixer!EnableSRC+0x10f:
    aeaf237f 8b00 mov eax,[eax] ds:0023:000000a0=????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1
    DEFAULT_BUCKET_ID: CODE_CORRUPTION
    BUGCHECK_STR: 0x8E
    LAST_CONTROL_TRANSFER: from aeaee2e8 to aeaf237f

    STACK_TEXT:
    aedd6860 aeaee2e8 88b5b910 e3c13870 889dd000 kmixer!EnableSRC+0x10f
    aedd688c ba5a5f4c 8a5288d0 00000002 88bb4688 kmixer!PinStateHandler+0x148
    aedd68f0 ba5a5ec9 8a5288d0 00000007 aeaded08 ks!KspPropertyHandler+0x616
    aedd6914 aeadc341 8a5288d0 00000007 aeaded08 ks!KsPropertyHandler+0x19
    aedd693c ba5a5f85 88b52f10 88b5b910 aedd6988 kmixer!PinDispatchIoControl+0xf1
    aedd694c 804e13d9 88b52f10 8a5288d0 8a5288d0 ks!DispatchDeviceIoControl+0x28
    aedd695c ba5a6c47 af5cea8c aedd69c8 e490c484 nt!IopfCallDriver+0x31
    aedd6988 af5cfb33 88ddd568 00000000 002f0003 ks!KsSynchronousIoControlDevice+0xbd
    aedd69d0 af5d20a4 88ddd568 00000000 00000002 sysaudio!PinConnectionProperty+0x42
    aedd69fc af5d1c3c 00000003 00000003 00000006 sysaudio!CPinNodeInstance::SetState+0x101
    aedd6a14 af5d1bff 00000003 00000002 00000006 sysaudio!CStartNodeInstance::SetStateTopDown+0x25
    aedd6a34 af5d032c 00000003 00000006 88b36168 sysaudio!CStartNodeInstance::SetState+0x3f
    aedd6a48 ba5a5f4c e2597a20 88b36168 88b36160 sysaudio!CPinInstance::pinStateHandler+0x5d
    aedd6aac ba5a5ec9 8a528a68 00000003 af5cea30 ks!KspPropertyHandler+0x616
    aedd6ad0 af5d028c 8a528a68 00000003 af5cea30 ks!KsPropertyHandler+0x19
    aedd6b24 ba5a5f85 890378e0 8a528a68 aedd6b70 sysaudio!CPinInstance::pinDispatchIoControl+0x115
    aedd6b34 804e13d9 890378e0 8a528a68 8a528a68 ks!DispatchDeviceIoControl+0x28
    aedd6b44 ba5a6c47 af452cb0 aedd6bb0 00000000 nt!IopfCallDriver+0x31
    aedd6b70 af443cd4 88d57ad0 00000000 002f0003 ks!KsSynchronousIoControlDevice+0xbd
    aedd6bb8 af443ba9 88d57ad0 af452ca0 00000000 wdmaud!PinProperty+0x4b
    aedd6bd8 af443bf6 88d57ad0 00000003 8a57e7b4 wdmaud!StatePin+0x1c
    aedd6bf8 af444217 890bb0cc 8a57e7a0 00000003 wdmaud!StateWavePin+0x83
    aedd6c14 af444249 889fc008 890bb000 00000001 wdmaud!Dispatch_State+0x154
    aedd6c40 804e13d9 00000000 890bb000 806ff410 wdmaud!SoundDispatch+0x2e8
    aedd6c50 8056f50b 889fc09c 8a7c9330 889fc008 nt!IopfCallDriver+0x31
    aedd6c64 80580fb1 8905a8d8 889fc008 8a7c9330 nt!IopSynchronousServiceTail+0x60
    aedd6d00 8058709e 000005c0 00000638 00000000 nt!IopXxxControlFile+0x5ef
    aedd6d34 804dd99f 000005c0 00000638 00000000 nt!NtDeviceIoControlFile+0x2a
    aedd6d34 7c90eb94 000005c0 00000638 00000000 nt!KiFastCallEntry+0xfc
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    01d8fc70 00000000 00000000 00000000 00000000 0x7c90eb94

    CHKIMG_EXTENSION: !chkimg -lo 50 -db !kmixer
    2 errors : !kmixer (aeaf2380-aeaf2390)
    aeaf2380 *00 24 8d 14 80 c1 e2 06 03 d3 8d 84 97 c0 14 00 .$..............
    aeaf2390 *46 ff 00 8b 46 24 8d 04 80 c1 e0 06 03 c3 39 8c F...F$........9.

    MODULE_NAME: memory_corruption
    IMAGE_NAME: memory_corruption
    FOLLOWUP_NAME: memory_corruption
    DEBUG_FLR_IMAGE_TIMESTAMP: 0
    MEMORY_CORRUPTOR: STRIDE
    STACK_COMMAND: .trap ffffffffaedd67e0 ; kb
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    BUCKET_ID: MEMORY_CORRUPTION_STRIDE

    Followup: memory_corruption
  25. atzdolp

    atzdolp TS Rookie

    it just restarts randomly!

    Hi
    I just upgraded my computer, harddisk, roms, motherboard, gotten all of them changed. However, I started having problems with my computer right after this. The problems I faced are almost the same as what was being posted in this forum. Initially, my computer encountered the IRQL not less or equal to problem... is a blue screen and the message follows: physical memory dumping begins blah...
    Now, the problem has been eliminated after i changed a new hard disk. The blue screen on the IRQL drivers no longer appears, however the annoying thing here is that my computer just kept restarting on its own. It restarts randomly, sometimes within 5 minutes of usage, sometimes about hours of usage (eg1-2 hr), sometimes I just leave the computer on (no usage, just in screensaver mode) for a very long time and it will still restart. I dunno why.. after it restarts, this microsoft windows box will appear mentioning tthat system has recovered from a serious error, then the choice of whether to send the report. Right above the send or don't send report option, There is a click here option for me to go and see what the error report contains. out of curiosity, i clicked and saw the error signature goes

    BCCode : 1000008e BCP1 : C0000005 BCP2 :805725B3 BCP : 3 F61FE928
    BCP4: 00000000 DSVer : 5_1_2600 SP : 2_0 Product : 256_1]

    And below, I went in to click on the technical details. It says:
    The following files will be included in this error report:
    it refers to my C:\DOCUME~1 locals folder, under TEMP folder and goes into WER8ed7.dir00\Mini090205-04.dmp
    then WER8ed7.dir00\sysdata.xml
    It looks like the internet websites that is causing the problem?

    Can anyone pls help? Thanks a lot.
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