System infected: ZeroAccess Rootkit Activity 4 and TidServ Activity 2

Inactive
By paulisofi
Feb 6, 2012
  1. Hello,

    I have a Vista SP2 machine (part of a small network) on which Norton Internet Security 2012 earlier today reported it had detected a threat requiring manual removal of ZeroAccess Rootkit Activity 4. A minute later, it reported detection of another threat requiring manual removal of TidServ Activity 2.

    I proceeded to remove ZeroAccess Rootkit with the tool Symantec provided: Trojan.Zeroaccess removal tool. I was notified that the removal had been successful and so then I updated NIS and ran it in full. Nothing else was found. Then I went ahead and did the same with the other virus, Tidserv Activity 2: I used Symantec's recommended removal tool for Backdoor.Tidserv, FixTDSS.exe. This time around, after it scanned the whole system, it reported it couldn't find the virus. I nonetheless updated NIS and ran it in full one more time. Nothing was found this time either.

    I still had a lot of problems with Google redirect and new windows that came from nowhere. I contacted Symantec three times, every single time they removed something but the issue kept coming back shortly after. I just feel they're giving me the run around and I just can't put up with that anymore.

    I looked for a solution online and learned about Kaspersky's stand alone tool for this virus: TDSSkiller. In safe mode, I downloaded it, it scanned my system, found 1 infected file and cured it upon reboot.

    It seemed everything had been taken care of as my pc seemed to have gone back to normal, no more redirected sites or new windows/tabs out of nowhere. So, just to make sure, I went back to safe mode and ran it again. To my surprise, it found 1 infected file this second time too. I proceeded in exactly the same way as before and supposedly got rid of it.

    I then did the same exact thing for a third time: in safe mode, ran kaspersky's tool, with the same results: 1 infected file. This time I paid more attention and noticed that the infected file was afd.sys, the same one initially reported by NIS as being infected with ZeroAccess Rootkit. That very same one that supposedly had been successfully removed by Symantec's tool. Go figure.

    I decided to run it one more time but this time not in safe mode. The scan came back with 1 infected file as well but this one was not afd.sys , it was different. It didn't allow me to copy and paste the info and I didn't write it down either.

    Now, my computer has begun to act up again with redirecting sites (particularly when trying to find out solutions for this virus) and new windows coming out of nowhere. I'm at a loss and really don't know what to do. I fear the infection can ruin my work files, spread through the network and infect the other computer and my phone since the three devices all share docs.

    Thanks so much for all your help.

    Sincerely,

    Paula
  2. Broni

    Broni Malware Annihilator Posts: 46,127   +251

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
  3. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    Thanks so much, Broni. While awaiting for a reply I continued reading the website and I learned about all these steps, so I went ahead and performed them. Before pasting the logs let me tell you that my pc continues redirecting and opening unrequested new windows. Also, NIS just notified me that SONAR just resolved (quarantined) vsr31405.exe (vsr31405.exe) (high severity).

    Now here are the logs. It seems I don't need to split this reply in parts because according to microsoft word this whole post is less than 40,000 characters long.

    Malwarebytes Anti-Malware 1.60.1.1000
    www.malwarebytes.org

    Database version: v2012.02.06.03

    Windows Vista Service Pack 2 x86 NTFS
    Internet Explorer 9.0.8112.16421
    paulisofi :: PAULISOFI [administrator]

    2/6/2012 8:24:23 AM
    mbam-log-2012-02-06 (08-24-23).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 191365
    Time elapsed: 6 minute(s), 27 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 1
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1D4DB7D2-6EC9-47a3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 4
    C:\Program Files\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
    C:\Program Files\FunWebProducts\Installr (Adware.MyWebSearch) -> Quarantined and deleted successfully.
    C:\Program Files\FunWebProducts\Installr\1.bin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
    C:\Program Files\FunWebProducts\Installr\1.bin\chrome (Adware.MyWebSearch) -> Quarantined and deleted successfully.

    Files Detected: 4
    C:\Users\paulisofi\AppData\Local\Temp\msrowaxnce.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
    C:\Users\paulisofi\AppData\Local\Temp\mworexscan.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
    C:\Users\paulisofi\AppData\Local\Temp\srwonacmxe.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
    C:\Users\paulisofi\Downloads\IWON.exe (Adware.FunWeb) -> Quarantined and deleted successfully.

    (end)



    GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit quick scan 2012-02-06 09:03:13
    Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 SAMSUNG_HD320KJ rev.CP100-10
    Running: oi9st45y.exe; Driver: C:\Users\PAULIS~1\AppData\Local\Temp\pxtcypod.sys


    ---- Devices - GMER 1.0.15 ----

    AttachedDevice \Driver\tdx \Device\Ip SYMTDIV.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\tdx \Device\Tcp SYMTDIV.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\tdx \Device\Udp SYMTDIV.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\tdx \Device\RawIp SYMTDIV.SYS (Network Dispatch Driver/Symantec Corporation)

    ---- Processes - GMER 1.0.15 ----

    Process PING.EXE (*** hidden *** ) 5252

    ---- EOF - GMER 1.0.15 ----


    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26
    Run by paulisofi at 9:13:02 on 2012-02-06
    Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3071.1716 [GMT -8:00]
    .
    AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
    SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
    FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\spoolsv.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
    c:\hp\HPEZBTN\HPBtnSrv.exe
    c:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
    C:\Program Files\Norton Internet Security\Engine\18.7.0.13\ccSvcHst.exe
    C:\Program Files\Common Files\Intel\IntelDH\NMS\NMSCore\NMSCore.exe
    C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\qualitymanager.exe
    C:\Program Files\Retrospect\Retrospect Express HD 2.0\retrorun.exe
    C:\Program Files\Microsoft\BingBar\SeaPort.EXE
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\DRIVERS\xaudio.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
    C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
    C:\Windows\system32\WUDFHost.exe
    C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
    C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    C:\Program Files\Norton Internet Security\Engine\18.7.0.13\ccSvcHst.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\hp\support\hpsysdrv.exe
    C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
    C:\WINDOWS\RtHDVCpl.exe
    C:\Windows\system32\schtasks.exe
    C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe
    C:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exe
    C:\Program Files\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files\Intel\IntelDH\CCU\CCU_Engine.exe
    C:\Program Files\Samsung\Kies\KiesTrayAgent.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    C:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
    C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe
    C:\hp\kbd\kbd.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\System32\svchost.exe -k swprv
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\DllHost.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.yahoo.com/
    uSearch Bar = Preserve
    mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
    mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
    BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - No File
    BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll
    BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\18.7.0.13\coIEPlg.dll
    BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\18.7.0.13\ips\IPSBHO.DLL
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll
    BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
    TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\18.7.0.13\coIEPlg.dll
    TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"
    {555d4d79-4bd2-4094-a395-cfc534424a05}
    uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
    uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autorun=AUTORUN
    uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
    uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
    uRun: [KiesPDLR] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exe
    uRun: [KiesHelper] c:\program files\samsung\kies\KiesHelper.exe /s
    mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
    mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
    mRun: [RtHDVCpl] RtHDVCpl.exe
    mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
    mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe"
    mRun: [<NO NAME>]
    mRun: [KBD] c:\hp\kbd\KbdStub.EXE
    mRun: [NMSSupport] "c:\program files\common files\intel\inteldh\nms\support\IntelHCTAgent.exe" /startup
    mRun: [CCUTRAYICON] c:\program files\intel\inteldh\ccu\CCU_TrayIcon.exe
    mRun: [HPUsageTrackingLEDM] "c:\program files\hp\hp ut ledm\bin\hppusg.exe" "c:\program files\hp\hp ut ledm\"
    mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [KiesTrayAgent] c:\program files\samsung\kies\KiesTrayAgent.exe
    mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
    IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
    LSP: mswsock.dll
    Trusted Zone: chase.com
    TCP: DhcpNameServer = 68.94.156.1 68.94.157.1
    TCP: Interfaces\{BA3094D5-AFEE-42D3-BBB5-88C2EB46AF37} : DhcpNameServer = 68.94.156.1 68.94.157.1
    Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - c:\users\paulisofi\appdata\roaming\mozilla\firefox\profiles\fmgsgjdd.default\
    FF - prefs.js: browser.search.selectedEngine - Search the Web
    FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
    FF - prefs.js: network.proxy.type - 0
    FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
    FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
    FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
    FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npOGAPlugin.dll
    FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
    FF - plugin: c:\users\paulisofi\appdata\local\yahoo!\browserplus\2.9.8\plugins\npybrowserplus_2.9.8.dll
    FF - plugin: c:\users\paulisofi\appdata\roaming\mozilla\plugins\npatgpc.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1207000.00d\symds.sys [2012-1-30 340088]
    R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1207000.00d\symefa.sys [2012-1-30 744568]
    R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\bashdefs\20120121.002\BHDrvx86.sys [2012-1-23 820344]
    R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\ipsdefs\20120203.002\IDSvix86.sys [2012-2-3 368248]
    R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1207000.00d\ironx86.sys [2012-1-30 136312]
    R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\nis\1207000.00d\symtdiv.sys [2012-1-30 331384]
    R2 {22D78859-9CE9-4B77-BF18-AC83E81A9263};{22D78859-9CE9-4B77-BF18-AC83E81A9263};c:\program files\hp\dvdplay\000.fcl [2007-10-17 39408]
    R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-1-3 63928]
    R2 DQLWinService;DQLWinService;c:\program files\common files\intel\inteldh\nms\adpplugins\DQLWinService.exe [2007-2-12 208896]
    R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-11-14 21504]
    R2 HPBtnSrv;HP Chasis Button Service;c:\hp\hpezbtn\HPBtnSrv.exe [2007-10-17 198240]
    R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-9-27 374152]
    R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2010-5-31 12856]
    R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2010-11-20 47640]
    R2 MCLServiceATL;Intel(R) Application Tracker;c:\program files\intel\inteldh\intel media server\shells\MCLServiceATL.exe [2007-6-27 157912]
    R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.7.0.13\ccsvchst.exe [2012-1-30 130008]
    R2 NMSCore;Intel(R) NMSCore;c:\program files\common files\intel\inteldh\nms\nmscore\NMSCore.exe [2007-6-27 317656]
    R2 nmsunidr;UniDriver for NMS;c:\windows\system32\drivers\nmsunidr.sys [2007-2-18 5376]
    R2 QualityManager;Intel(R) Quality Manager;c:\program files\intel\inteldh\intel media server\media server\bin\QualityManager.exe [2007-6-27 272600]
    R2 UMVPFSrv;UMVPFSrv;c:\program files\common files\logishrd\lvmvfm\UMVPFSrv.exe [2011-4-1 450848]
    R3 CompFilter;UVCCompositeFilter;c:\windows\system32\drivers\lvbusflt.sys [2011-8-19 22176]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-2-3 106104]
    R3 HSXHWBS3;HSXHWBS3;c:\windows\system32\drivers\HSXHWBS3.sys [2007-10-17 206336]
    R3 IntelDH;IntelDH Driver;c:\windows\system32\drivers\IntelDH.sys [2010-11-14 5632]
    R3 netr73;USB Wireless 802.11 b/g Adaptor Driver for Vista;c:\windows\system32\drivers\netr73.sys [2008-2-26 493568]
    R3 pxtcypod;pxtcypod;C:\pxtcypod.sys [2012-2-6 100864]
    R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
    R3 xcbdaNtsc;ViXS Tuner Card (NTSC);c:\windows\system32\drivers\xcbda.sys [2007-9-7 156928]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 HP LaserJet Service;HP LaserJet Service;c:\program files\hp\hplaserjetservice\HPLaserJetService.exe [2009-6-24 136704]
    S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]
    S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\drivers\ssudbus.sys [2012-1-27 80184]
    S3 DHTRACE;Intel(R) DHTrace Controller;c:\program files\common files\intel\inteldh\bin\DHTraceController.exe [2007-6-27 39640]
    S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2011-2-11 39272]
    S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2011-5-13 1492840]
    S3 mvusbews;USB EWS Device;c:\windows\system32\drivers\mvusbews.sys [2010-11-22 17408]
    S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\drivers\ssudmdm.sys [2012-1-27 181432]
    S3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\drivers\WSDPrint.sys [2010-11-14 16896]
    S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]
    .
    =============== Created Last 30 ================
    .
    2012-02-06 16:51:01 100864 ----a-w- C:\pxtcypod.sys
    2012-02-06 16:23:13 -------- d-----w- c:\users\paulisofi\appdata\roaming\Malwarebytes
    2012-02-06 16:23:05 -------- d-----w- c:\programdata\Malwarebytes
    2012-02-06 16:23:04 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
    2012-02-06 16:23:04 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2012-02-06 08:57:35 -------- d-----w- C:\TDSSKiller_Quarantine
    2012-02-06 02:45:49 -------- d-----w- c:\users\paulisofi\appdata\local\NPE
    2012-02-06 02:42:59 -------- d-----w- c:\users\paulisofi\appdata\local\LogMeIn Rescue Applet
    2012-02-05 20:58:49 -------- d-----w- c:\users\paulisofi\appdata\roaming\FixZeroAccess
    2012-02-05 20:54:03 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
    2012-01-31 03:34:45 744568 ----a-w- c:\windows\system32\drivers\nis\1207000.00d\symefa.sys
    2012-01-31 03:34:45 331384 ----a-w- c:\windows\system32\drivers\nis\1207000.00d\symtdiv.sys
    2012-01-31 03:34:45 299640 ----a-w- c:\windows\system32\drivers\nis\1207000.00d\symnets.sys
    2012-01-31 03:34:44 516216 ----a-w- c:\windows\system32\drivers\nis\1207000.00d\srtsp.sys
    2012-01-31 03:34:44 50168 ----a-w- c:\windows\system32\drivers\nis\1207000.00d\srtspx.sys
    2012-01-31 03:34:44 340088 ----a-w- c:\windows\system32\drivers\nis\1207000.00d\symds.sys
    2012-01-31 03:34:44 136312 ----a-w- c:\windows\system32\drivers\nis\1207000.00d\ironx86.sys
    2012-01-31 03:34:17 -------- d-----w- c:\windows\system32\drivers\nis\1207000.00D
    2012-01-28 06:09:17 -------- d-----w- c:\users\paulisofi\appdata\roaming\Temp
    2012-01-28 05:33:13 -------- d-----w- C:\Temp
    2012-01-28 05:25:59 80184 ----a-w- c:\windows\system32\drivers\ssudbus.sys
    2012-01-28 05:25:59 181432 ----a-w- c:\windows\system32\drivers\ssudmdm.sys
    2012-01-28 05:23:19 -------- d-----w- c:\windows\system32\System32
    2012-01-28 04:03:17 -------- d-----w- c:\users\paulisofi\appdata\local\Samsung
    2012-01-28 03:56:52 4659712 ----a-w- c:\windows\system32\Redemption.dll
    2012-01-28 03:56:29 20032 ----a-w- c:\windows\system32\drivers\dgderdrv.sys
    2012-01-28 03:56:29 -------- d-----w- c:\program files\MarkAny
    2012-01-28 03:56:28 821824 ----a-w- c:\windows\system32\dgderapi.dll
    2012-01-28 03:54:47 -------- d-----w- c:\users\paulisofi\appdata\roaming\Samsung
    2012-01-28 03:54:45 -------- d-----w- c:\program files\Samsung
    2012-01-28 03:54:44 -------- d-----w- c:\programdata\Samsung
    2012-01-28 03:52:49 -------- d-----w- c:\users\paulisofi\appdata\local\Downloaded Installations
    2012-01-25 23:10:26 9728 ----a-w- c:\windows\system32\lsass.exe
    2012-01-25 23:10:26 72704 ----a-w- c:\windows\system32\secur32.dll
    2012-01-25 23:10:26 440192 ----a-w- c:\windows\system32\drivers\ksecdd.sys
    2012-01-25 23:10:26 377344 ----a-w- c:\windows\system32\winhttp.dll
    2012-01-25 23:10:26 278528 ----a-w- c:\windows\system32\schannel.dll
    2012-01-25 23:10:26 1259008 ----a-w- c:\windows\system32\lsasrv.dll
    2012-01-11 19:10:59 23552 ----a-w- c:\windows\system32\mciseq.dll
    2012-01-11 19:10:59 189952 ----a-w- c:\windows\system32\winmm.dll
    2012-01-11 19:10:56 1205064 ----a-w- c:\windows\system32\ntdll.dll
    2012-01-11 19:10:54 66560 ----a-w- c:\windows\system32\packager.dll
    2012-01-11 19:10:52 376320 ----a-w- c:\windows\system32\winsrv.dll
    2012-01-11 19:10:50 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
    2012-01-11 19:10:47 497152 ----a-w- c:\windows\system32\qdvd.dll
    2012-01-11 19:10:47 1314816 ----a-w- c:\windows\system32\quartz.dll
    2012-01-08 22:16:05 -------- d-----w- c:\users\paulisofi\appdata\local\{89273A42-3A69-4635-979D-D933621CB6C4}
    2012-01-08 22:15:55 -------- d-----w- c:\users\paulisofi\appdata\local\{0EC18962-1ADD-4D4C-9FBE-35ACFCFE6BE2}
    .
    ==================== Find3M ====================
    .
    2012-02-06 13:01:45 66560 ----a-w- c:\windows\system32\drivers\smb.sys
    2012-02-06 12:53:59 273408 ----a-w- c:\windows\system32\drivers\afd.sys
    2012-02-06 08:59:00 72192 ----a-w- c:\windows\system32\drivers\tdx.sys
    2012-02-05 21:28:43 185856 ----a-w- c:\windows\system32\drivers\netbt.sys
    2012-02-05 20:53:07 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2011-11-23 13:37:27 2043904 ----a-w- c:\windows\system32\win32k.sys
    .
    ============= FINISH: 9:13:34.52 ===============


    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft® Windows Vista™ Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 11/13/2010 11:23:28 PM
    System Uptime: 2/6/2012 8:35:08 AM (1 hours ago)
    .
    Motherboard: ASUSTeK Computer INC. | | Berkeley
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz | CPU 1 | 2133/267mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 289 GiB total, 193.047 GiB free.
    D: is FIXED (NTFS) - 9 GiB total, 0.847 GiB free.
    E: is FIXED (NTFS) - 298 GiB total, 288.932 GiB free.
    F: is CDROM ()
    G: is Removable
    H: is Removable
    I: is Removable
    J: is Removable
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.2)
    Adobe Shockwave Player 11.6
    Apple Application Support
    Apple Software Update
    Bing Bar
    CameraHelperMsi
    D3DX10
    DivX Setup
    DVD Play BD & HD DVD
    Enhanced Multimedia Keyboard Solution
    erLT
    Hardware Diagnostic Tools
    Hewlett-Packard Active Check
    Hewlett-Packard Asset Agent for Health Check
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
    HP Active Support Library
    HP Active Support Library 32 bit components
    HP Advisor
    HP Customer Experience Enhancements
    HP Customer Feedback
    HP Easy Setup - Frontend
    HP On-Screen Cap/Num/Scroll Lock Indicator
    HP Photosmart Essential 2.01
    HP Photosmart Essential2.01
    HP Picasso Media Center Add-In
    HP Update
    hppLaserJetService
    hppP1100P1560P1600SeriesLaserJetService
    hppusgP1100P1560P1600Series
    Intel(R) Network Connections Drivers
    Intel(R) Viiv(TM) Software
    Java Auto Updater
    Java(TM) 6 Update 26
    Java(TM) SE Runtime Environment 6 Update 1
    Junk Mail filter update
    LabelPrint
    LightScribe System Software
    Logitech Vid HD
    Logitech Webcam Software
    LogMeIn
    LWS Facebook
    LWS Gallery
    LWS Help_main
    LWS Launcher
    LWS Motion Detection
    LWS Pictures And Video
    LWS Twitter
    LWS Video Mask Maker
    LWS VideoEffects
    LWS Webcam Software
    LWS WLM Plugin
    LWS YouTube Plugin
    Malwarebytes Anti-Malware version 1.60.1.1000
    MarketResearch
    Mesh Runtime
    Messenger Companion
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office Home and Student 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable - KB2467175
    Microsoft Works
    Mozilla Firefox 10.0 (x86 en-US)
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    muvee autoProducer 6.0
    My HP Games
    MyTomTom 3.1.0.530
    Norton Internet Security
    NVIDIA Drivers
    OGA Notifier 2.0.0048.0
    PCIe Soft Data Fax Modem with SmartCP
    Power2Go 5.0
    PowerProducer
    PSSWCORE
    Python 2.5
    QuickTime
    Realtek High Definition Audio Driver
    Retrospect Express HD 2.0
    Rhapsody
    Rhapsody Player Engine
    Samsung Kies
    SAMSUNG USB Driver for Mobile Phones
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Segoe UI
    Skype Click to Call
    Skype™ 5.5
    Snapfish Picture Mover
    swMSM
    Symantec Technical Support Web Controls
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
    Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    VC80CRTRedist - 8.0.50727.6195
    VideoToolkit01
    Visual Studio C++ 10.0 Runtime
    VLC media player 1.1.11
    WeatherBug Gadget
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Family Safety
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live Messenger Companion Core
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live Remote Client
    Windows Live Remote Client Resources
    Windows Live Remote Service
    Windows Live Remote Service Resources
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    Yahoo! BrowserPlus 2.9.8
    Yahoo! Messenger
    Yahoo! Search Protection
    Yahoo! Toolbar
    .
    ==== Event Viewer Messages From Past Week ========
    .
    2/6/2012 8:37:07 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: i8042prt
    2/6/2012 8:37:07 AM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
    2/6/2012 8:37:07 AM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
    2/6/2012 8:37:07 AM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
    2/6/2012 8:35:49 AM, Error: Microsoft-Windows-TaskScheduler [412] - Task Scheduler service failed to launch tasks triggered by computer startup. Additional Data: Error Value: 2147549183. User Action: restart task scheduler service.
    2/6/2012 4:49:33 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx86 eeCtrl i8042prt IDSVix86 spldr SRTSPX SymIRON SYMTDIv Wanarpv6
    2/6/2012 4:49:33 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
    2/6/2012 4:49:09 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
    2/6/2012 4:49:09 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
    2/6/2012 4:49:02 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
    2/6/2012 4:49:00 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
    2/6/2012 4:48:53 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
    2/5/2012 5:19:41 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx86 DfsC eeCtrl i8042prt IDSVix86 NetBIOS netbt nsiproxy PSched RasAcd rdbss Smb spldr SRTSPX SymIM SymIRON SYMTDIv tdx Wanarpv6
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The WebDav Client Redirector Driver service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The WebClient service depends on the WebDav Client Redirector Driver service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:18:55 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
    2/5/2012 5:18:55 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
    2/5/2012 5:18:17 PM, Error: EventLog [6008] - The previous system shutdown at 5:16:07 PM on 2/5/2012 was unexpected.
    2/5/2012 4:57:50 PM, Error: EventLog [6008] - The previous system shutdown at 4:54:38 PM on 2/5/2012 was unexpected.
    2/5/2012 3:22:20 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
    2/5/2012 3:19:50 PM, Error: Service Control Manager [7022] - The KtmRm for Distributed Transaction Coordinator service hung on starting.
    2/5/2012 1:39:19 PM, Error: Service Control Manager [7022] - The Windows Font Cache Service service hung on starting.
    2/3/2012 12:51:50 PM, Error: Service Control Manager [7031] - The Norton Internet Security service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    1/31/2012 12:39:23 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.
    1/31/2012 12:39:23 PM, Error: Service Control Manager [7000] - The Volume Shadow Copy service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    1/31/2012 12:36:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service VSS with arguments "" in order to run the server: {E579AB5F-1CC4-44B4-BED9-DE0991FF0623}
    .
    ==== End Of File ========================
  4. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    Another update is that the yahoo messenger icon that always shows in the system tray when I'm logged on has vanished. I know I'm logged on but the icon is MIA.

    Thanks so much.
  5. Broni

    Broni Malware Annihilator Posts: 46,127   +251

    Download aswMBR to your desktop.
    Double click the aswMBR.exe to run it.
    If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
    Click the "Scan" button to start scan.
    On completion of the scan click "Save log", save it to your desktop and post in your next reply.

    NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

    =============================================================

    Download Bootkit Remover to your Desktop.

    • Unzip downloaded file to your Desktop.
    • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
    • It will show a Black screen with some data on it.
    • Right click on the screen and click Select All.
    • Press CTRL+C
    • Open a Notepad and press CTRL+V
    • Post the output back here.
  6. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    Thanks so much again, Broni. So much dedication is truly really appreciated.

    Here are the two new logs I received.


    aswMBR version 0.9.9.1532 Copyright(c) 2011 AVAST Software
    Run date: 2012-02-06 11:14:48
    -----------------------------
    11:14:48.087 OS Version: Windows 6.0.6002 Service Pack 2
    11:14:48.087 Number of processors: 4 586 0xF0B
    11:14:48.089 ComputerName: PAULISOFI UserName: paulisofi
    11:14:52.300 Initialize success
    11:25:48.787 AVAST engine defs: 12020600
    11:26:15.076 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
    11:26:15.079 Disk 0 Vendor: SAMSUNG_HD320KJ CP100-10 Size: 305245MB BusType: 3
    11:26:15.082 Disk 1 \Device\Harddisk1\DR1 -> \Device\Ide\IdeDeviceP0T1L0-5
    11:26:15.084 Disk 1 Vendor: SAMSUNG_HD320KJ CP100-10 Size: 305245MB BusType: 3
    11:26:15.109 Disk 0 MBR read successfully
    11:26:15.112 Disk 0 MBR scan
    11:26:15.119 Disk 0 unknown MBR code
    11:26:15.122 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 296221 MB offset 63
    11:26:15.164 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 9020 MB offset 606662595
    11:26:15.184 Disk 0 scanning sectors +625137345
    11:26:15.368 Disk 0 scanning C:\Windows\system32\drivers
    11:26:18.586 File: C:\Windows\system32\drivers\cdrom.sys **INFECTED** Win32:Sirefef-JQ [Trj]
    11:26:33.905 Disk 0 trace - called modules:
    11:26:33.935 ntkrnlpa.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x923e7fc0]<<
    11:26:33.935 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x864d61d0]
    11:26:33.936 3 CLASSPNP.SYS[8afa98b3] -> nt!IofCallDriver -> [0x876ab670]
    11:26:33.936 \Driver\00001145[0x876ab7a8] -> IRP_MJ_CREATE -> 0x923e7fc0
    11:26:35.907 AVAST engine scan C:\Windows
    11:26:47.964 AVAST engine scan C:\Windows\system32
    11:27:32.510 File: C:\Windows\system32\jureg.exe **INFECTED** Win32:SMSSend-IG [Trj]
    11:27:55.567 File: C:\Windows\system32\NCUSBw32.dll **INFECTED** Win32:Malware-gen
    11:30:20.483 AVAST engine scan C:\Windows\system32\drivers
    11:30:21.704 File: C:\Windows\system32\drivers\cdrom.sys **INFECTED** Win32:Sirefef-JQ [Trj]
    11:30:37.604 AVAST engine scan C:\Users\paulisofi
    11:36:27.666 AVAST engine scan C:\ProgramData
    11:41:16.195 Scan finished successfully
    11:42:44.918 Disk 0 MBR has been saved successfully to "C:\Users\paulisofi\Desktop\LOGS1\MBR.dat"
    11:42:44.924 The log file has been saved successfully to "C:\Users\paulisofi\Desktop\LOGS1\aswMBR.txt"


    ==== Event Viewer Messages From Past Week ========
    .
    2/6/2012 8:37:07 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: i8042prt
    2/6/2012 8:37:07 AM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
    2/6/2012 8:37:07 AM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
    2/6/2012 8:37:07 AM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
    2/6/2012 8:35:49 AM, Error: Microsoft-Windows-TaskScheduler [412] - Task Scheduler service failed to launch tasks triggered by computer startup. Additional Data: Error Value: 2147549183. User Action: restart task scheduler service.
    2/6/2012 4:49:33 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx86 eeCtrl i8042prt IDSVix86 spldr SRTSPX SymIRON SYMTDIv Wanarpv6
    2/6/2012 4:49:33 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
    2/6/2012 4:49:09 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
    2/6/2012 4:49:09 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
    2/6/2012 4:49:02 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
    2/6/2012 4:49:00 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
    2/6/2012 4:48:53 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
    2/5/2012 5:19:41 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx86 DfsC eeCtrl i8042prt IDSVix86 NetBIOS netbt nsiproxy PSched RasAcd rdbss Smb spldr SRTSPX SymIM SymIRON SYMTDIv tdx Wanarpv6
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The WebDav Client Redirector Driver service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The WebClient service depends on the WebDav Client Redirector Driver service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:19:32 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
    2/5/2012 5:18:55 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
    2/5/2012 5:18:55 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
    2/5/2012 5:18:17 PM, Error: EventLog [6008] - The previous system shutdown at 5:16:07 PM on 2/5/2012 was unexpected.
    2/5/2012 4:57:50 PM, Error: EventLog [6008] - The previous system shutdown at 4:54:38 PM on 2/5/2012 was unexpected.
    2/5/2012 3:22:20 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
    2/5/2012 3:19:50 PM, Error: Service Control Manager [7022] - The KtmRm for Distributed Transaction Coordinator service hung on starting.
    2/5/2012 1:39:19 PM, Error: Service Control Manager [7022] - The Windows Font Cache Service service hung on starting.
    2/3/2012 12:51:50 PM, Error: Service Control Manager [7031] - The Norton Internet Security service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
    1/31/2012 12:39:23 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.
    1/31/2012 12:39:23 PM, Error: Service Control Manager [7000] - The Volume Shadow Copy service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    1/31/2012 12:36:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service VSS with arguments "" in order to run the server: {E579AB5F-1CC4-44B4-BED9-DE0991FF0623}
    .
    ==== End Of File ========================
  7. Broni

    Broni Malware Annihilator Posts: 46,127   +251

    I still need Bootkit Remover log.
  8. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    The bootkit remover log is the second one included in my previous email. It didn't allow me to save it so after I pasted to my reply I deleted it. I just tried to run it again but it just won't bec it says

    Bootkit Remover
    (c) 2009 Esage Lab
    www.esagelab.com

    Program version: 1.2.0.1
    OS Version: Microsoft Windows Vista Home Premium Edition Service Pack 2 (build 6
    002), 32-bit

    System volume is \\.\C:
    \\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`00007e00
    Boot sector MD5 is: ce8901d28a2b8c635e22b4216ab678c2

    Size Device Name MBR Status
    --------------------------------------------
    298 GB \\.\PhysicalDrive0 Unknown boot code

    Unknown boot code has been found on some of your physical disks.
    To inspect the boot code manually, dump the master boot sector:
    remover.exe dump <device_name> [output_file]
    To disinfect the master boot sector, use the following command:
    remover.exe fix <device_name>


    Done;
    Press any key to quit...
  9. Broni

    Broni Malware Annihilator Posts: 46,127   +251

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.



    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try one of the following:

    1. Run Combofix from Safe Mode (How to...)

    2. Delete Combofix file, download fresh one, but rename combofix.exe to yourname.exe BEFORE saving it to your desktop.
    Do NOT run it yet.

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    Rkill.com
    Rkill.scr
    Rkill.exe

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    If normal mode still doesn't work, run BOTH tools from safe mode.

    In case #2, please post BOTH logs, rKill and Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  10. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    I'm having a lot of problems here while trying to ready the PC to run ComboFix. I have to disable NIS, which I already did, but ComboFix still kept detecting it. So, I uninstalled it but ComboFix kept detecting it. I then uninstalled Norton Power Eraser and all other Norton or Symantec files and finally, also downloaded and ran Norton Removal Tool. All that for nothing because ComboFix still finds NIS. I don't know how to procede from here. My PC is getting worse as now it just won't access the internet using Firefox, my main browser, and now there's no antivirus installed.
    I'm sending you this msg from my phone. What shall I do now? Thanks so much again.
  11. Broni

    Broni Malware Annihilator Posts: 46,127   +251

    Since you uninstalled Norton run Combofix and disregard any warnings.
     
  12. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    Help please! Stuck in the process and virus is getting worse...

    As a follow up, I'm stuck in the process of eliminating virus. Per previous instructions, before using ComboFix, I disabled and had to uninstall NIS. Somehow Combofix keeps detecting it and so, I can't proceed. In the meantime virus is gaining power as I no longer have access to internet through Firefox. Currently, computer is turned off and I'm afraid to turn it back on bec virus could have gotten worse. I'm using internet on cell phone to communicate. I need some help please! Thanks so muapplech in advance.
  13. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    Thank you Broni! I was typing the previous post when you sent me yours. I'll run Combofix right now. Thanks.
  14. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    Broni, Combofix is running at this time but I noticed it didn't disconnect the internet. Oh, I see it just finished and is asking to reboot...

    No problem with the fact that Combofix didn't disconnect the internet?
  15. Broni

    Broni Malware Annihilator Posts: 46,127   +251

    No, go on.....
  16. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    Broni, ComboFix log report just popped up and so when I tried to save it by opening the save as dialog, the computer froze. What shall I do now?
  17. Broni

    Broni Malware Annihilator Posts: 46,127   +251

    Restart manually and see if you can locate the log here:
    C:\combofix.txt
  18. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    I'm trying to restart the comp but after I put in my password to get it started, I just keep getting a blue screen saying Windows shut down due to some error. It happened twice and now I'm afraid of trying it for the third time.
  19. Broni

    Broni Malware Annihilator Posts: 46,127   +251

    Turn computer off.
    Wait 1 minute.
    Try to start it again.

    If still a problem, try Safe Mode.
  20. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    Broni, I did what you asked me and now upon starting (after entering my password), I got this notification on a black screen:

    Location is not available

    C:\Windows\system32\configuration\SystemProfile\Desktop refers to a location that is unavailable. It could be on a hard drive on this computer or on a network. Check to make sure that the disk is properly inserted or that you are connected to the internet or your network and then try again. If it still cannot be located, the information might have been moved to a different location.

    (My comment is that I know for a fact that the internet is up and running because I'm using wifi on the phone now. )
  21. Broni

    Broni Malware Annihilator Posts: 46,127   +251

    Does it boot all the way?
  22. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    Sorry Broni for delaying but had to go to work and just got back.

    Computer boots all the way till I have to enter my login password. At that time, once I enter it, the computer seems to be processing the info and then the screen goes black and that notification I included previously comes along.
  23. Broni

    Broni Malware Annihilator Posts: 46,127   +251

    Same thing happens when you try Safe Mode?
  24. paulisofi

    paulisofi Newcomer, in training Topic Starter Posts: 145

    So happy you're still there. I'm going nuts here. Haven't tried Safe Mode. Will do that right now. Will be back in a few.
  25. Broni

    Broni Malware Annihilator Posts: 46,127   +251

    No problem.
    We'll fix it.


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