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System restarting (when idle)

By Neverdown
Jan 19, 2011
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  1. Hello members of the TechSpot community.

    In december 2010 I ordered a custom-built system at a webshop. Specs are as following:

    Motherboard: ASrock X58.
    Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz
    Memory: 6144MB RAM @ 1066ms.
    Video Card: AMD Radeon HD 6800 Series
    OS: Windows 7 Home Premium 64 bit.

    Everything has been working (quitte) well thus far, but lately (today actually) I noticed / confirmed my previous assumption that when the system goes in idle mode and I get back to it, it would have rebooted, or, after I had turned the option "automatically reboot at a system error" off, it would show a black screen.

    When I boot the computer again after this an error shows up saying something like "Windows has been shut down unexpectedly." Clicking on the decription gives me the following text:

    Code:
    Probleemhandtekening (problem signature) :
      Gebeurtenisnaam van probleem (eventname of problem):	BlueScreen
      Versie van besturingssysteem (OS version):	6.1.7600.2.0.0.768.3
      Landinstelling-id (country-ID):	1043
    
    Aanvullende informatie over dit probleem (additional information about the problem):
      BCCode:	3b
      BCP1:	00000000C0000005
      BCP2:	FFFFF880048E2817
      BCP3:	FFFFF88008479900
      BCP4:	0000000000000000
      OS Version:	6_1_7600
      Service Pack:	0_0
      Product:	768_1
    
    Bestanden die helpen bij het beschrijven van het probleem (files that could help describing the problem):
      C:\Windows\Minidump\011911-18657-01.dmp
      C:\Users\Martijn\AppData\Local\Temp\WER-31434-0.sysdata.xml
    
    Lees de onlineprivacyverklaring:
      ttp://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0413
    
    Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:
      C:\Windows\system32\nl-NL\erofflps.txt
    Between brackets, I tried to translate some parts of the log to English.

    In the attached files below, I have included the minidump that is referred to, as well as a minidump earlier today regarding the same problem. The other file that is referred to, the sysdata.xml, couldn't be found in the TEMP folder, even though hidden files and folders were showed.

    I must add that I am kinda certain (like 80%) that this only happens when I am AFK, and thus the system is idle. I haven't had any problems while actually using the computer. Thus far I only recall having one BSOD when actually using the computer, but that could be because of any other reason, and not related to this.

    I wonder if somebody could assist me with this problem. If additional information is required, feel free to ask.

    A lot of thanks in advance,

    ~Martijn
     

    Attached Files:

  2. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,011   +18

    I'm not at home, but IIRC 3b error may be a video driver crashing. You can try updating the latest video drivers from the AMD web site.

    But if the place that you bought your system from gave you any warranty or tech support, you should contact them directly. On the chance this is a hardware not a software issue, they should take care of it.
     

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