Virus/malware issues

Solved
By al1988
Jun 14, 2013
  1. al1988

    al1988 Newcomer, in training Topic Starter Posts: 23

    Farbar Service Scanner Version: 13-06-2013
    Ran by Sarah (administrator) on 16-06-2013 at 11:12:53
    Running from "C:\Users\Sarah\Desktop"
    Windows Vista (TM) Home Premium Service Pack 2 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Security Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys
    [2013-06-12 15:54] - [2013-05-08 14:37] - 0905576 ____A (Microsoft Corporation) 548E198BAE21EFC21F8B5F0C1728AD27

    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll
    [2013-06-12 15:54] - [2013-04-24 14:00] - 0133120 ____A (Microsoft Corporation) 3EDE4C1F9672C972479201544969ADCB

    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\system32\ipnathlp.dll => MD5 is legit
    C:\Windows\system32\iphlpsvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
  2. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    Yes. I really need to see Eset results.
  3. al1988

    al1988 Newcomer, in training Topic Starter Posts: 23

    Finally...
    [​IMG]

    C:\Users\Sarah\AppData\Local\Google\Chrome\User Data\Default\Extensions\afadmalmlkgeiebiglcfdongdkikfoll\1\512496b58361a2.90508416.js Win32/Adware.MultiPlug.H application cleaned by deleting - quarantined
    C:\Users\Sarah\AppData\Local\Google\Chrome\User Data\Default\Extensions\lpchakjbmndpkcfclgjoamaembgfpkle\1\51248b8bacd044.96909557.js Win32/Adware.MultiPlug.H application cleaned by deleting - quarantined
    C:\Windows.old\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\C00.php a variant of Java/TrojanDownloader.OpenStream.NAZ trojan cleaned by deleting - quarantined
  4. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    [​IMG] Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB) and install one of two free alternatives:

    - Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    - PDF-XChange Viewer: http://www.tracker-software.com/product/pdf-xchange-viewer

    [​IMG] We need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ===========================================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
  5. al1988

    al1988 Newcomer, in training Topic Starter Posts: 23

    OTL log (from step 1) is below. Thanks a million for your help!!

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: Sarah
    ->Temp folder emptied: 273007 bytes
    ->Temporary Internet Files folder emptied: 154250 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 23609962 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 492 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 956 bytes
    RecycleBin emptied: 17369 bytes

    Total Files Cleaned = 23.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Public

    User: Sarah
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: Public

    User: Sarah
    ->Java cache emptied: 0 bytes

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 06172013_190641

    Files\Folders moved on Reboot...

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
  6. al1988

    al1988 Newcomer, in training Topic Starter Posts: 23

    Sorry, forgot to mention the computer seems to be running fine now but I'll keep an eye on it... :)
  7. Broni

    Broni Malware Annihilator Posts: 45,279   +243

    Yes!! [​IMG]
    Good luck and stay safe :)


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