Jay Pfoutz
Posts: 4,279 +49
Wow, sorry that happened!
ESET Online Scan
Please run a free online scan with the ESET Online Scanner
It all appears to be good, so we will finish up to make sure your computer is protected from malware in the future.
Clean up System Restore
Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."
To manually create a new Restore Point
To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:
Purge old temporary files
NOTE: If you already have this installed, you don't have to reinstall it.
Please download CCleaner Slim and save it to your Desktop - Alternate download link
When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
Follow the prompts to install the program.
Caution: Only use the Registry feature if you are very familiar with the registry.
Always back up your registry before making any changes. Exit CCleaner after it has completed it's process.
Security Check
Please download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
ESET Online Scan
Please run a free online scan with the ESET Online Scanner
- Tick the box next to YES, I accept the Terms of Use
- Click Start
- When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
- Click Start or wait for the scanner to load.
- Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
- Click Scan (This scan can take several hours, so please be patient)
- Once the scan is completed, there are a couple of things to keep in mind:
- 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
- 2. If threats WERE detected, click on List of Threats Found, Export to Text File...save it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
- Open the logfile from wherever you saved it
- Copy and paste the contents in your next reply.
It all appears to be good, so we will finish up to make sure your computer is protected from malware in the future.
Clean up System Restore
Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."
To manually create a new Restore Point
- Go to Control Panel and select System and Maintenance
- Select System
- On the left select Advance System Settings and accept the warning if you get one
- Select System Protection Tab
- Select Create at the bottom
- Type in a name I.e. Clean
- Select Create
- Go back to the System and Maintenance page
- Select Performance Information and Tools
- On the left select Open Disk Cleanup
- Select Files from all users and accept the warning if you get one
- In the drop down box select your main drive I.e. C
- For a few moments the system will make some calculations:
- Select the More Options tab
- In the System Restore and Shadow Backups select Clean up
- Select Delete on the pop up
- Select OK
- Select Delete
To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:
- Save it to your Desktop.
- Double click OTC.exe.
- Click the CleanUp! button.
- If you are prompted to Reboot during the cleanup, select Yes.
- The tool will delete itself once it finishes.
Purge old temporary files
NOTE: If you already have this installed, you don't have to reinstall it.
Please download CCleaner Slim and save it to your Desktop - Alternate download link
When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
Follow the prompts to install the program.
- Double-click the CCleaner shortcut on the desktop to start the program.
- A prompt will ask you if you want CCleaner to do a check to see what cookies it needs to keep. Allow that operation.
- On the Cleaner tab, click on Run Cleaner on the bottom-right to run the program.
- Important: Make sure that ALL browser windows are closed before selecting Run Cleaner, or it will ask if you want the program to close them for you (when you do this, all unsaved data may be lost in the browser).
Caution: Only use the Registry feature if you are very familiar with the registry.
Always back up your registry before making any changes. Exit CCleaner after it has completed it's process.
Security Check
Please download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
- Save it to your Desktop.
- Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
- A Notepad document should open automatically called checkup.txt; please post the contents of that document.
