At Dell, our number one goal is to delight our customers with our products and services. As anyone who reads Direct2Dell knows, we did not do that for some of our XPS 700 customers. On behalf of Dell, I want to apologize for that. We have taken steps to improve your experience.
It is true that purchasing the XPS 700 left many with a bitter taste in their mouth, whether it be limited upgrade potential or the severe supply shortage that hit many when it was released. For those eligible, they can bring it in to any Dell-authorized service center to have the upgrade performed. They'll also have the option of upgrading to a quad core processor at a 25% discount, which, at the current prices for PIB quad-cores, is significant.