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Ubisoft's DRM servers crash, games unplayable

The service has apparently been restored by now, but of course furious players had already flooded official forums complaining that they were unable to access games or save any progress, while those using illegally downloaded versions remained unaffected. A Community Manager for Ubisoft agreed that the error was 'unacceptable,' and later gave a statement saying their servers were having difficulty coping with the "exceptional demand."
While it's concerning that they didn't anticipate this exceptional demand for two rather anticipated titles over their launch weeks, or prepared adequately for the first real test of its always-online DRM authentication system, Ubisoft has now changed its tune and is saying the downtime was caused by an attack to its servers.
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User Comments (58)
Post a comment|
mrtraver
on March 8, 2010 11:24 PM |
I wonder how this will affect US sales, since this happened before it even went on sale here? Even if i was not opposed to the ridiculous always-connected-even-for-single-player scheme, this would definitely turn me off to ever purchasing it. So, what happens in 2-5 years when Ubisoft decides it is no longer cost effective to keep the servers up? I don't see them releasing a patch to allow offline play. Everyone who "bought" the game will discover they really just rented it. |
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buendia
on March 9, 2010 5:29 AM |
It's a cat and mouse play, but those who buy games will be hurt more than those who don't. Besides, I think that PC games are pretty much expensive, but now I have to online all the time!? And what happens, their servers went offline and I can't play even though I paid for it. |
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rskapadia2294
on March 9, 2010 12:06 PM |
i think Ubisoft should come up with better servers or atleast inovative methods to curb piracy! |
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Renrew
on March 9, 2010 12:33 PM |
Thanx Ubi-Soft-In-The-Head. But then you're smarter than most, asking people to buy a crappy game for $60.00, forcing them to stay online to play and save, and then not having the server capacity available to stand behind your product. Quality and customer satisfaction have gone by the wayside in your organization. Good luck with that! Your marketing depart should be forced to play Pong for 48 hours to atone for agreeing with and promoting this unfortunate step back. While I've never pirated a game in my life, I might just start doing that, to preview the games to weed out the crap you're trying to serve us. |
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Docnoq
on March 10, 2010 10:30 AM |
Honestly, I couldn't help but chuckle upon reading this story. Not only does Ubisoft attempt to gouge PC customers by charging $60 when there is no merit to do so (console games only get this leeway because they have to pay a licensing fee or something), but they go out of their way to annoy paying customers with DRM. Then it blows up in their face a week later. Sorry, but they were asking for it. As others have pointed out, this isn't new anymore so there's no reason to charge $60 for it. |
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buttus
on March 10, 2010 10:51 AM |
This continuous and ongoing DRM verification server process worries me quite a bit. Eventually Ubisoft will discontinue the use of their servers for this game (unless you buy say Silent Hunter 6 or 7 or whatever will be the newest version at that time) and where will the paying customer be? I also fear what Ubisoft could put into their terms of use as it is just a matter of time before they start poking around insides consumers PC's to see what else is in there (because the PC's have to be connected to the DRM servers). |
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Yoda8232
on March 11, 2010 12:13 AM |
"...saying the downtime was caused by an attack to its servers." ROFL. DRM makes it only worse for people who buy the game legally, pirates will always find a way to crack it. Steam is the best way to prevent piracy, period. |
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Guest
on May 20, 2010 11:42 PM |
Steam is good? What if I want to replay my games in ten years when there isn't Steam servers anymore? I want hard copies for my games. I want to play my single player games without having to depend on getting online to prove I bought them. I'm against piracy, but I'm even more against they deciding if I have the right to play a game I bought! Or else they should start calling their games "rent-only". That's why I don't give my money to Ubisoft anymore. I'm not interested in paying full-price to rent a ****ing game that in a couple years, when I'm craving a play (just like I crave playing NES games sometimes but I CAN play because I have the cartridge), I can't play anymore because the company ordered the rent be returned (aka closing the servers). I want to shout my opinion to the whole world, I want to find people who agree with me. People who hate piracy but that want to have property of functional hard copies of our games, so we can play independent of time passed since game release, or server availability. |
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