Google Chrome causing new MacBook Air to crash

By on June 29, 2012, 12:30 PM

Owners of Apple's newly released MacBook Air have been experiencing persistent kernel panics on their systems, causing the laptop to freeze and crash.

The issue generated a lot of discussion on Apple's support communities among frustrated users and earlier this week Gizmodo reported that the general consensus pointed towards Google’s Chrome browser as the culprit.

Now a spokesperson for Google has finally come forward with an official statement acknowledging that it had found a "leak of graphics resources in the Chrome browser" and this had been causing the new MacBook Airs to crash. The company said it is working to fix the root of the leak, but in the meantime it has issued an auto-update release that will temporarily disable GPU acceleration features in Chrome.

We have identified a leak of graphics resources in the Chrome browser related to the drawing of plugins on Mac OS X. Work is proceeding to find and fix the root cause of the leak. The resource leak is causing a kernel panic on Mac hardware containing the Intel HD 4000 graphics chip (e.g. the new Macbook Airs). Radar bug number 11762608 has been filed with Apple regarding the kernel panics, since it should not be possible for an application to trigger such behavior.

While the root cause of the leak is being fixed, we are temporarily disabling some of Chrome's GPU acceleration features on the affected hardware via an auto-updated release that went out this afternoon (Thursday June 28). We anticipate further fixes in the coming days which will re-enable many or all of these features on this hardware.

Google’s response suggests that while Chrome may be inducing the crash, ultimately is an issue with Apple's drivers that allows for the kernel panic to be triggered. Apple hasn’t officially commented on the matter as far as we know, but according to one poster on Apple's support forums, a store employee told him that the company was aware of the problem and plans to release a patch soon.




User Comments: 10

Got something to say? Post a comment
MilwaukeeMike said:

Sounds like revenge for all those Android lawsuits Apple filed.

gwailo247, TechSpot Chancellor, said:

Well, today I learned that kernel panic = BSOD. LOL.

All those jibes by iSheep about BSODs..../facepalm

Alvaro Alvaro said:

Good news for a change!

SNGX1275 SNGX1275, TS Forces Special, said:

They also recently quit supporting OS X 10.5... Sounds like google doesn't give a crap about Mac/Apple users.

Guest said:

Google Chrome causing the Internet to crash....

m4a4 m4a4 said:

Crappy apple drivers? I am not surprised.

They also recently quit supporting OS X 10.5... Sounds like google doesn't give a crap about Mac/Apple users.

More like apple changed something a long time ago and Google doesn't want to spend the resources to update old platforms, get over it. If you buy mac, then you know that your system is going to be obsolete in a year or 2.

bexwhitt said:

Apple hardly give a crap about old versions of OS X so why should google

SNGX1275 SNGX1275, TS Forces Special, said:

If you buy mac, then you know that your system is going to be obsolete in a year or 2.

If you buy any computer its going to be obsolete in 2 years. The thing is, a PC laptop is essentially worthless after 2 years, a Mac laptop is still worth quite a bit.

m4a4 m4a4 said:

If you buy mac, then you know that your system is going to be obsolete in a year or 2.

If you buy any computer its going to be obsolete in 2 years. The thing is, a PC laptop is essentially worthless after 2 years, a Mac laptop is still worth quite a bit.

Yes, the sheeple keep the value higher than it should be. But when I say obsolete, I mean it is no longer supported and cannot be upgraded to keep up. A PC laptop (like my 2 year old) isn't yet "obsolete", it is just underpowered (yet still up to date).

Load all comments...

Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...
Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.