A $10,000 MacBook repair turns out to be a screen with the brightness set too low

[Puiu]

So you're saying that the user doesn't need to do any basic troubleshooting, like increase the brightness if they notice their screen is dimmed?

the user can make mistakes, but when pros do it multiple times then that 100% their fault.
you won't ever win an argument in favour of Apple when it comes to their repair policy and how they do stuff.

 

[Lew Zealand]

you won't ever win an argument in favour of Apple when it comes to their repair policy and how they do stuff.

??? So Apple never repairs anything properly and it's always the customer's fault? I had a defective video camera in my iPhone and Apple repaired it 4 months later. Is there something wrong with that repair somehow?

Oh, I get it. Nobody ever 'wins' an argument. Hah, clever you are!

 

[PurpleYoda]

It is a tricky thing for tech support to identify but how could someone forget turning down the brightness all the way down. Three times in a row!!!

That's what I said! ;-)

 

[Stormbreaker]

That's what I said! ;-)

Haha yes. My post looks like a summary for that . I still can't believe this, but we cannot assume everyone to be well versed with the basics of tech. We will definitely look like an ***** for someone from a different field. But still...

 

[Puiu]

??? So Apple never repairs anything properly and it's always the customer's fault? I had a defective video camera in my iPhone and Apple repaired it 4 months later. Is there something wrong with that repair somehow?

Oh, I get it. Nobody ever 'wins' an argument. Hah, clever you are!

Yes, anyone who defends apple when it comes to repairs just doesn't care or is ignorant of wtf Apple is doing.

FYI it was never just about whether they repair your stuff or not, you seem to be really confused about this fact.

The **** apple is doing is inexcusable.

Congrats, you were lucky and got your camera repaired, but you are giving away your right to repair your stuff to apple and only apple and you seem happy about it for some godforsaken reason.

 

[rabbit2502]

I used to do in home repair in the small town I lived in a few years ago. I go there and fix their systems in their homes. One evening I received a call from the town Mayor. His computer was dead he had booted it up and nothing happened. So I went through the usual questions about is everything plugged in? No blown circuit breaker or anything like that. He said he'd checked everything. So I went over to look it over. The system was running lights on all looked good so I tried the on/off switch on his monitor. Problem fixed. Embarrassed Mayor and yes I did charge him for the service call. Bet he still remembers to check that everything IS on before calling for help.

 

[Puiu]

I used to do in home repair in the small town I lived in a few years ago. I go there and fix their systems in their homes. One evening I received a call from the town Mayor. His computer was dead he had booted it up and nothing happened. So I went through the usual questions about is everything plugged in? No blown circuit breaker or anything like that. He said he'd checked everything. So I went over to look it over. The system was running lights on all looked good so I tried the on/off switch on his monitor. Problem fixed. Embarrassed Mayor and yes I did charge him for the service call. Bet he still remembers to check that everything IS on before calling for help.

This is exactly what happened to me several times at my first job during college. My boss was embarrassed

 

[JordLevy]

the user can make mistakes, but when pros do it multiple times then that 100% their fault.
you won't ever win an argument in favour of Apple when it comes to their repair policy and how they do stuff.

Sure, but you cannot absolve the user of any fault.
Apple isn't innocent, I didn't claim that either. I am just saying that the user is at fault as well.

 

[Puiu]

Sure, but you cannot absolve the user of any fault.
Apple isn't innocent, I didn't claim that either. I am just saying that the user is at fault as well.

I work as a programmer at a branding agency right now. Even though my main job is to write code, I'm also expected to provide advice with whatever the client has a problem with. The first thing I learned is that if the person you are consulting can't see the mistake the second time around then you have a huge problem. You are paying a lot for the services and you should not be greeted with incompetence (even if the client did something stupid).

In this case Apple could not figure out what the hell was the problem multiple times so the they are 100% at fault here. It's like saying that after changing a car's engine completely 3 times the service shop didn't notice that the client doesn't know how to turn the engine on.

 

[JordLevy]

S

I work as a programmer at a branding agency right now. Even though my main job is to write code, I'm also expected to provide advice with whatever the client has a problem with. The first thing I learned is that if the person you are consulting can't see the mistake the second time around then you have a huge problem. You are paying a lot for the services and you should not be greeted with incompetence (even if the client did something stupid).

In this case Apple could not figure out what the hell was the problem multiple times so the they are 100% at fault here. It's like saying that after changing a car's engine completely 3 times the service shop didn't notice that the client doesn't know how to turn the engine on.

I get what you're saying, but not to defend Apple, however you'd assume that your client would understand how to turn on a car or turn up the brightness on a computer if they purchased one of those items.
I fully understand that Apple should have better servicing methods, however in this isolated case the issue should never have happened in the first place if the user would have simply checked their brightness level.

 

[Puiu]

S

I get what you're saying, but not to defend Apple, however you'd assume that your client would understand how to turn on a car or turn up the brightness on a computer if they purchased one of those items.
I fully understand that Apple should have better servicing methods, however in this isolated case the issue should never have happened in the first place if the user would have simply checked their brightness level.

Is it an isolated case? Since when does apple do anything to check what is wrong with a system?

this is just the recent news about Apple "repairs" f-ups:

this is from late 2018:

 

[Lew Zealand]

Yes, anyone who defends apple when it comes to repairs just doesn't care or is ignorant of wtf Apple is doing.

FYI it was never just about whether they repair your stuff or not, you seem to be really confused about this fact.

The **** apple is doing is inexcusable.

Congrats, you were lucky and got your camera repaired, but you are giving away your right to repair your stuff to apple and only apple and you seem happy about it for some godforsaken reason.

I'm not defending Apple about anything here so your assumptions about me are wrong but thanks for assuming.

I see now that you're talking about the Right to Repair and Apple's successful and despicable attempts to block it. You didn't mention it, only alluded to it, so I didn't make any assumptions about what you were saying.

I find being specific to be a big help when discussing things online.

 

[Puiu]

I'm not defending Apple about anything here so your assumptions about me are wrong but thanks for assuming.

I see now that you're talking about the Right to Repair and Apple's successful and despicable attempts to block it. You didn't mention it, only alluded to it, so I didn't make any assumptions about what you were saying.

I find being specific to be a big help when discussing things online.

Don't act as if you didn't understand what I was talking about. You are an adult, I would like to believe that I don't need to explain things like that to you.

I didn't mention one specific thing because there many things Apple is doing wrong besides just the right to repair. I wasn't vague I just generalised things.

 

[DelJo63]

I find being specific to be a big help when discussing things online.

even that doesn't help on Techspot -- too M$ centric to be objective

 

[Lew Zealand]

Don't act as if you didn't understand what I was talking about. You are an adult, I would like to believe that I don't need to explain things like that to you.

I didn't mention one specific thing because there many things Apple is doing wrong besides just the right to repair. I wasn't vague I just generalised things.

Once again you make assumptions. I did not realize what you were referring to. Is that clear?

Yes I fully understand now and I'll assume I was being slow yesterday but damn man, you could cut people a bit of slack on occasion.

 

[thorr18]

The brightness level is probably a button on the keyboard. Yup.... looked it up. Some laptops even have a stupid on off wifi button. People used to press it all the time and call into dsl\fiber tech support. It wasn't on the flow sheets just something you had to figure out.

p.s. technically the customer was supposed to use a ethernet cord anyways during testing... "ok go ahead and press the radio tower looking button, ok is it working?" "click"

Nope, the brightness is on the touchbar. However, it was not lit up. He had probably modified the touchbar behavior for the same reason he was turning off the brightness and almost closing the lid.