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A $10,000 MacBook repair turns out to be a screen with the brightness set too low

By Humza ยท 39 replies
Jun 12, 2019
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  1. Puiu

    Puiu TS Evangelist Posts: 3,374   +1,825

    the user can make mistakes, but when pros do it multiple times then that 100% their fault.
    you won't ever win an argument in favour of Apple when it comes to their repair policy and how they do stuff.
  2. Lew Zealand

    Lew Zealand TS Guru Posts: 610   +495

    ??? So Apple never repairs anything properly and it's always the customer's fault? I had a defective video camera in my iPhone and Apple repaired it 4 months later. Is there something wrong with that repair somehow?

    Oh, I get it. Nobody ever 'wins' an argument. Hah, clever you are!
  3. PurpleYoda

    PurpleYoda TS Enthusiast Posts: 43   +13

    That's what I said! ;-)
  4. Stormbreaker

    Stormbreaker TS Rookie

    Haha yes. My post looks like a summary for that . I still can't believe this, but we cannot assume everyone to be well versed with the basics of tech. We will definitely look like an ***** for someone from a different field. But still...
  5. Puiu

    Puiu TS Evangelist Posts: 3,374   +1,825

    Yes, anyone who defends apple when it comes to repairs just doesn't care or is ignorant of wtf Apple is doing.

    FYI it was never just about whether they repair your stuff or not, you seem to be really confused about this fact.

    The **** apple is doing is inexcusable.

    Congrats, you were lucky and got your camera repaired, but you are giving away your right to repair your stuff to apple and only apple and you seem happy about it for some godforsaken reason.
    Last edited: Jun 14, 2019
  6. rabbit2502

    rabbit2502 TS Rookie

    I used to do in home repair in the small town I lived in a few years ago. I go there and fix their systems in their homes. One evening I received a call from the town Mayor. His computer was dead he had booted it up and nothing happened. So I went through the usual questions about is everything plugged in? No blown circuit breaker or anything like that. He said he'd checked everything. So I went over to look it over. The system was running lights on all looked good so I tried the on/off switch on his monitor. Problem fixed. Embarrassed Mayor and yes I did charge him for the service call. Bet he still remembers to check that everything IS on before calling for help.
    Puiu likes this.
  7. Puiu

    Puiu TS Evangelist Posts: 3,374   +1,825

    This is exactly what happened to me several times at my first job during college. My boss was embarrassed :D
  8. JordLevy

    JordLevy TS Enthusiast Posts: 42   +12

    Sure, but you cannot absolve the user of any fault.
    Apple isn't innocent, I didn't claim that either. I am just saying that the user is at fault as well.
  9. Puiu

    Puiu TS Evangelist Posts: 3,374   +1,825

    I work as a programmer at a branding agency right now. Even though my main job is to write code, I'm also expected to provide advice with whatever the client has a problem with. The first thing I learned is that if the person you are consulting can't see the mistake the second time around then you have a huge problem. You are paying a lot for the services and you should not be greeted with incompetence (even if the client did something stupid).

    In this case Apple could not figure out what the hell was the problem multiple times so the they are 100% at fault here. It's like saying that after changing a car's engine completely 3 times the service shop didn't notice that the client doesn't know how to turn the engine on.
  10. JordLevy

    JordLevy TS Enthusiast Posts: 42   +12

    I get what you're saying, but not to defend Apple, however you'd assume that your client would understand how to turn on a car or turn up the brightness on a computer if they purchased one of those items.
    I fully understand that Apple should have better servicing methods, however in this isolated case the issue should never have happened in the first place if the user would have simply checked their brightness level.
  11. Puiu

    Puiu TS Evangelist Posts: 3,374   +1,825

    Is it an isolated case? Since when does apple do anything to check what is wrong with a system?

    this is just the recent news about Apple "repairs" f-ups:

    this is from late 2018:
    Last edited: Jun 14, 2019
  12. Lew Zealand

    Lew Zealand TS Guru Posts: 610   +495

    I'm not defending Apple about anything here so your assumptions about me are wrong but thanks for assuming.

    I see now that you're talking about the Right to Repair and Apple's successful and despicable attempts to block it. You didn't mention it, only alluded to it, so I didn't make any assumptions about what you were saying.

    I find being specific to be a big help when discussing things online.
  13. Puiu

    Puiu TS Evangelist Posts: 3,374   +1,825

    Don't act as if you didn't understand what I was talking about. You are an adult, I would like to believe that I don't need to explain things like that to you.

    I didn't mention one specific thing because there many things Apple is doing wrong besides just the right to repair. I wasn't vague I just generalised things.
    Last edited: Jun 14, 2019
  14. jobeard

    jobeard TS Ambassador Posts: 12,814   +1,517

    even that doesn't help on Techspot -- too M$ centric to be objective
  15. Lew Zealand

    Lew Zealand TS Guru Posts: 610   +495

    Once again you make assumptions. I did not realize what you were referring to. Is that clear?

    Yes I fully understand now and I'll assume I was being slow yesterday but damn man, you could cut people a bit of slack on occasion.

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