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Acer Extensa 5260z

Jayne Larsen
By Jayne Larsen · 5 replies
Oct 9, 2012
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  1. Hello everyone....
    I have acquired my daughter's boyfriends extensa.
    I have previously made him recovery cd/dvd but he lost them.

    I wish to restore this laptop to factory. What I have done so far is to make the PQSERVICE partition visible as I needed to recover the password.

    When I use erecovery through windows vista I get the option to restore to factory, enter password and answer the appropriate questions (like this will erase all data on drive c:) then the computer reboots and I have two boot options, erecovery or windows vista (c: drive). So I choose erecovery, acer does its thing and there is NO restore to factory option and the following error message failed to get drive 0 partition 3 drive letter (pqservice is now drive f:).
    I do get options to repair windows vista, one for erecovery and one for drive c:

    When trying to remake recovery cd, the dialog box shows that I want to burn to drive E (the dvd drive) yet an error pops up saying not enough space on drive d.

    How can I get the laptop to restore to factory.

    Thank you so much
    Jayne
     
    Oct 9, 2012
    #1
  2. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +244

    Oct 9, 2012
    #2
  3. Jayne Larsen

    Jayne Larsen TS Rookie Topic Starter

    I have tried that....the alt f10 does work however, there is no option to restore to factory. The only options that appear are the "which windows operating system do I want to repair". The choices are the c drive or erecovery.
     
    Oct 9, 2012
    #3
  4. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +244

    Oct 9, 2012
    #4
  5. Jayne Larsen

    Jayne Larsen TS Rookie Topic Starter

    Thank you.....
    Tried that and all the computer does is walk me through the steps and reboots. It doesn't wipe anything.
    I will get the boyfriend to look for those disks I made.

    Thanks again for the suggestions.
     
    Oct 10, 2012
    #5
  6. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +244

    Your welcome
     
    Oct 10, 2012
    #6

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