Advice on rebooting probs

By sapphire_rose
Feb 26, 2006
  1. Can anyone give me some advice?

    Since Yesterday my PC keeps rebooting itself, and i get the message 'you system have recovered from a serious error'

    Im not that clued up when it comes to computers and dont know what could be causing this or how to rectify it.

    I do know that this is not caused by spyware/virus, all scans are clean.

    i have just recently had a new video card installed, dont know if this makes a difference.

    Any help would be greatly appreciated.
  2. KingCody

    KingCody TS Evangelist Posts: 992   +8

    the video card is probably the issue, but we don't known that for sure yet. You say you "had a video card installed", whoever installed it probably didn't uninstall the old video drivers first.

    But for now lets see what your reboot error is telling you. When your system reboots itself, I will assume you get a BSOD (blue screen with an error code), but it flashes too quickly to see. Go into your system properties control panel > click the advanced tab > click startup and recovery settings > uncheck the automatically restart". This way the next time it reboots, write down the error code and the associated system file
  3. sapphire_rose

    sapphire_rose TS Rookie Topic Starter

    Ok, thanks for your help, if its any help the original video card was faulty and it had to be replaced, when we went to pick it up the bloke said he couldnt install the drivers as there was a password on the admin account so he couldnt get into it, there is no passwords, i know what i think *shrugs.

    it has rebooted again and a Blue screen came up, not sure if this is the info that you want though


    0x00000004E (0x00000007), 0x00000E12, 0x20000000, 0x00000000

    there was all sorts of stuff about going into safe mode and contacting the administrator but there was nothing else i could do to get the computer back to the main screen except hit the reboot button on the front, nothing else would work.
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