Alienware M17x-R2 BSODs continue - even after BIOS A07 update

By darsptuprov
Aug 17, 2010
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  1. My first post to a forum, so here goes. Got 3 BSODs within my first week. Very discouraging after having dropped so much $$ on this machine. Updated to latest BIOS version (A07) which appears to have addressed issues with disconnecting of power cords. Also reset my BIOS to RAID setup when it couldn't find my OS during bootup. This last BSOD came while i was transferring a 30MB file on a homegroup i created between two PCs.

    As a side note, while on line with Alienware support I asked for any additional items to do to give my machine proper care and feeding to keep additional BSODs from occuring. As a result, i downloaded the latest ATI Mobility Radeon HD 5870 driver (8.692.2.0) and installed that.

    Here is the info from the crash and my dmp file is uploaded.

    OS Version: 6.1.7600.

    Locale ID: 1033

    Additional information about the problem:

    BCCode: a

    BCP1: 0000000000000B70

    BCP2: 0000000000000002

    BCP3: 0000000000000001

    BCP4: FFFFF80002CDD365

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 768_1

    Here are my specs
    Intel Core i7 820QM 1.73GHz (3.06GHz Turbo Mode, 8MB Cache)
    8GB Dual Channel Memory (2x 4GB DDR3)
    Alienware M17x 240W A/C Adapter
    17-inch WideUXGA 1920 x 1200 RGB LED (1200p)
    Crossfire 1GB ATI Radeon Mobility HD 5870
    1TB Raid 0 (2x 500GB 7,200RPM HDDs)
    Genuine Windows 7 Home Premium, 64bit, English
    Slot-Loading Dual Layer Blu-ray Burner (BR-R, DVD+-RW, CD-RW)
    5.1 Channel Audio
    Intel Ultimate N WiFi Link 6300 a/g/n 3x3 MIMO Technology

    Just got another BSOD today. second .dmp file attached.

    Attached Files:

  2. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    One is 0xA error citing Intel Matrix Storage driver related file (iastor.sys), and second cited 0x124 i.e. hardware issue.

    As the thing is in warranty I would suggest to take it back and ask them to fix it for you. In the interim, you uninstall Intel drivers from your OS, and see whether that stabilize the system.

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