Hmm.. funny that, one the one hand, this article is about victims of others who exploit Amazon's return policy, and here you are, complaining how horrible Amazon is for cancelling accounts for making too many returns.I have experienced it first hand .... and if you return one too many things, they cancel your account and make you re-register ...
We seem to forget that Amazon is BIG. It must be a logistic nightmare, and mistakes will happen. sometimes the way they handle a situation may step on someones feet, and if they alienate 2% of their customer base with a harsh refund policy, or by missing a bunch of counterfit goods, that amounts to thousands of people.
Don't get me wrong, they DO make mistakes, but replacing the item AND offering a credit? I would be more than happy with that.
from wiyosaya: Amazon, Bezos in particular, has $$$ coming out every orifice and can certainly afford to hire a crew to properly check returns. Yet Amazon does not and it is costing them in terms of reputation.
Citation needed. can you confirm that Amazon does not actually have a return check department? There is a difference between not having one, and having one, but missing the occasional scam.