Hi All,
This is my first post here so go easy on me.
So the issue I am facing is that I have a Dell Laptop with dual graphics card (Intel(R) 4400 integrated and AMD Radeon 8670M dedicated). Two days back after a windows update, some apps and games requiring the AMD Card started behaving oddly (appcrash/appquit/apphang). In order to resolve the issue, I tried updating the AMD driver to the suggested one for my congif (14-4-mobility-win7-win8-win8.1-64-dd-ccc-whql ver 14.4 release date Sept 2014 as compared to the prev installed version of 2013) (I cannot get the version details at the time of posting since my driver is not being detected at all)
So during the installation process, I probably did not uninstall the existing driver and proceeded with the express install. The driver got updated smoothly but the app problems did not cease to exist.
To further check whether it was a hardware issue, I did a complete chkdsk command and a memtest on my RAM, results of which did not conclude to anything significant.
So, I did a system restore to a point created before the last windows update.
Now the MAJOR issue come to front. The System would not detect any AMD driver installed on it. The device manager was showing only the Intel Graphics Card being installed while the AMD card was shown under hidden devices. The Error message corresponding to it was Code 45(device being unplugged) which showed the PCI Bus 3 port status to be <false>.
I re-installed the PCI express card driver but to no avail.
Then I went on to uninstall the Catalyst Command Center from Control Panel, wherein I completely uninstalled the AMD Graphics driver and everything related to it.
Now, AMD is not at all being recognized by my system. Device manager doesnt show it even in hidden devices, DriverEasy scan doesnt read it, Even Dell System detect is failing to detect the AMD graphics Card.
I thought of reinstalling the Catalyst Center Pack which showed a error log (attached).
Dxdiag report now shows a basic display adapter instead of previously showing a primary Intel Adapter and secondary AMD adapter. (reports attached)
How do I proceed ahead with this issue.
Thanks In Advance
This is my first post here so go easy on me.
So the issue I am facing is that I have a Dell Laptop with dual graphics card (Intel(R) 4400 integrated and AMD Radeon 8670M dedicated). Two days back after a windows update, some apps and games requiring the AMD Card started behaving oddly (appcrash/appquit/apphang). In order to resolve the issue, I tried updating the AMD driver to the suggested one for my congif (14-4-mobility-win7-win8-win8.1-64-dd-ccc-whql ver 14.4 release date Sept 2014 as compared to the prev installed version of 2013) (I cannot get the version details at the time of posting since my driver is not being detected at all)
So during the installation process, I probably did not uninstall the existing driver and proceeded with the express install. The driver got updated smoothly but the app problems did not cease to exist.
To further check whether it was a hardware issue, I did a complete chkdsk command and a memtest on my RAM, results of which did not conclude to anything significant.
So, I did a system restore to a point created before the last windows update.
Now the MAJOR issue come to front. The System would not detect any AMD driver installed on it. The device manager was showing only the Intel Graphics Card being installed while the AMD card was shown under hidden devices. The Error message corresponding to it was Code 45(device being unplugged) which showed the PCI Bus 3 port status to be <false>.
I re-installed the PCI express card driver but to no avail.
Then I went on to uninstall the Catalyst Command Center from Control Panel, wherein I completely uninstalled the AMD Graphics driver and everything related to it.
Now, AMD is not at all being recognized by my system. Device manager doesnt show it even in hidden devices, DriverEasy scan doesnt read it, Even Dell System detect is failing to detect the AMD graphics Card.
I thought of reinstalling the Catalyst Center Pack which showed a error log (attached).
Dxdiag report now shows a basic display adapter instead of previously showing a primary Intel Adapter and secondary AMD adapter. (reports attached)
How do I proceed ahead with this issue.
- Have I somehow unmounted the hardware internally?
- Is there anyway besides a factory reset to get this working again ( I have concerns with a factory reset also not helping me )
- What system scan tools can I use to get my laptop to recognize the Device again?
Thanks In Advance
