AMD says to follow Reddit's advice if you've got USB connectivity issues

Makste

Posts: 135   +93
Why should AMD take back 5000-series CPU since there is zero evidence problem is on CPU?
Agreed. The cpu works. Some people are having said combinations without a problem. It's just that, there's a conflicting configuration (software problem). Now, how many software problems warrant an RMA? It is a problem which will be fixed through a software update or tinkering with settings. Some people obtained AMD pc's just so that they can complain about the products they obtained at every chance.
 

silversea

Posts: 31   +46
I see anger and confusion here anyone who spends their hard-earned money on a PC these days expects nothing but the best quality parts, most PC Gamers, and enthusiasts are not Engineers they have no idea how a PC works except for the basic build/putting the components together than when something goes awry they cry foul and most everyone else that has the same or almost the same problem follows suit, is this a problem? Yes and no, yes it's a problem only when they refuse to listen to reason after the explanation and the No answer is self-explanatory. if we were all Engineers, Rocket Scientists, and Tech Designers we would all be working for AMD and Intel HA, HA, HA. Let AMD do their job give them a chance they never really said it was their problem but their Engineers are trying to figure it out so let's all take a deep breath, step back and give them some time
 

Rdmetz

Posts: 187   +75
When people go on and on about those of us who ultimately decide that a supposedly hotter and supposedly slower intel setup vs jumping on the ryzen bandwagon.


I present to you just most recent of many many similar situation's that have cropped up over the years ever since the first ryzen launch in 2017.

I've personally worked with over 30 builds of ryzen since then and not 1 hasn't had SOME type of medium to major issue that required tons of time to diagnose and or tweak to try and eliminate.

Ive been ready to jump ship to and since day 1 all I asked for was better than intel performance combined with stability / resale value that was equal.

So far they've managed some of this but never all of it.

I'm no fanboy but it goes beyond some d*** measuring contest online for me to want to take on the job amd themselves should be handling . A reliable "just works" setup is a huge benefit especially for someone like myself who buildsany systems for others with a lot more limited knowledge on working out the kinks.
 
AMD should refund whoever ask them for a refund: What they're asking now is to limit the user and not take advantage of functionality they paid for: If other users want to wait for a fix that's fine, but refund anyone asking you to.

It's a shame that every single story like this is basically punctuated by blatant consumer abuse.

This article is incorrect, I know because I wrote the Reddit post. I did ask AMD about possible solutions and whether refund was an option. They sort of ignored the "refund" part and instead suggested the fixes listed. I then wrote back mentioning that their fixes did not work and asked again about my options. Considering that the EU has good customer protection laws, I (the customer) should have the option of repair/replacement/refund.

AMD replied that a repair is currently in the works. Replacement does not make sense because it will not make the issue go away. And if I want a refund I should contact the store I bought it from

So they did not decline my request for refund. I did not buy the CPU directly from them so they don't have to refund me.
 

Dimitriid

Posts: 369   +640
This article is incorrect, I know because I wrote the Reddit post. I did ask AMD about possible solutions and whether refund was an option. They sort of ignored the "refund" part and instead suggested the fixes listed. I then wrote back mentioning that their fixes did not work and asked again about my options. Considering that the EU has good customer protection laws, I (the customer) should have the option of repair/replacement/refund.

AMD replied that a repair is currently in the works. Replacement does not make sense because it will not make the issue go away. And if I want a refund I should contact the store I bought it from

So they did not decline my request for refund. I did not buy the CPU directly from them so they don't have to refund me.

That sounds like what I assume should be the standard response "We'd like to try to fix this, but please check with your retailer for a refund" is a reasonable response.

Thanks for clarifying by the way.
 

Gypsygib

Posts: 107   +92
A 10900k is $200 cheaper than a 5800x where I live so there's no point in supporting AMD. They finally outcompeted intel then shot themselves in the foot with pricing.
 
HAHAHA are you kidding me? There is not much I can say about directing to REDDIT for advice (if you go to reddit for advice, you are a FOOL) but this makes AMD look bad, as well as this site for reporting on this. Embarrassing? Reddit really?

I guess I should be glad my 3600/3070 and FORTY THREE dollar b450 board (as a package deal price) has absolutely zero issues and even runs WMR fine.

The day has actually come where a "company" says to follow reddits advice? I just hope you understand that there is NO AGE limit, so you could be getting advice from some 11 year old while you think they are a 50 year old IT pro (seriously thats 80 percent of the site).

Ouch AMD. Ouch Techspot, I am sorry you had to stoop this low. I personally would never publish this.

Gigabyte B450M-DS3H btw. Great board. Already got resize bar update too!

*Wouldnt be surprised if its a new AMD gpu issue. I promise you these cards are rushed and problematic.
 
Last edited:

Puiu

Posts: 4,475   +3,311
TechSpot Elite
A 10900k is $200 cheaper than a 5800x where I live so there's no point in supporting AMD. They finally outcompeted intel then shot themselves in the foot with pricing.
That's one hell of a difference. Where do you live? In Romania (and other EU countries) the 5800x is the same price or cheaper depending on the store (±500$, 19% tax included).
 

HardReset

Posts: 1,060   +655
A 10900k is $200 cheaper than a 5800x where I live so there's no point in supporting AMD. They finally outcompeted intel then shot themselves in the foot with pricing.

They? You do realize AMD does NOT determine retail store prices. Look for Nvidia graphic card prices for more hint...
 

axiomatic13

Posts: 282   +222
I have an MSI MEG x570 Godlike and I had this issue until I disconnected my TobiEye. Not saying the TobiEye is the cause, just that in my case it seemed to be the culprit. Possibly my TobiEye is defective? But I no longer observe the issue.
 

Gypsygib

Posts: 107   +92
They? You do realize AMD does NOT determine retail store prices. Look for Nvidia graphic card prices for more hint...
Both AMD and Nvidia should do and have done WAY more to control retailers not enforcing MSRP. Sony and MS do it with consoles.
 
This is a Windows problem.

I can spend all day in Ubuntu Linux with nary a problem. The moment I boot into Windows, voila! USB locks up.

What solved it in Windows was installing the latest Agesa 1.2.0.0 bios.

System:
5800x, Gigabyte B550 Aorus Pro AC, Radeon VII.

The issue occurs for me in Linux as well as Windows. So no, it's definitively not a Windows issue.
 

Puiu

Posts: 4,475   +3,311
TechSpot Elite
Both AMD and Nvidia should do and have done WAY more to control retailers not enforcing MSRP. Sony and MS do it with consoles.
Where? Consoles are selling above MSRP. (2-3x the normal price). I would immediately buy an PS5 at 400$/euro, but the cheapest I can find is the PS5 digital edition at 1000 euro :)
 

summermick

Posts: 74   +104
Amazon refused to refund me after 30 days and told me they had to request a manufacture warranty for me.
I only experienced USB connection issues before I updated the BIOS on my Gigabyte B550i aorus pro ax. But now, the b!tch randomly reboots a few times a day!