Posts: 48 +66
While I do feel sorry for the family, I don't think the blame lies with Apple. Also, I don't know why she didn't contact Apple right away and not wait months. I would have contacted both the bank and Apple if it was me. Then again, I don't have kids and would not have been in this position in the first place.
There are steps you can go through that will prevent this type of thing. This is on the parents to make sure security is tightened. You have the option to always require password or require after 15 minutes in the settings.
No, it is on Apple to refund these sorts of charges when it is clear it was done by a 6 year old. But what can one expect from the Apples of this world? They are financial predators and should be broken up by the government, just like Facebook is now being broken up by the FCC.