Apple refuses to refund mother whose six-year-old boy spent $16,000 on Sonic Forces

[Squid Surprise]

I'm just a layman and understand how Apple has bullied many a company. If you are suggesting that this gaming company is going to fight over this one act and subject themselves to being kicked off the app store or suspended if Apple wanted for "reasons" you are more naive than I thought. You want research Google is your friend. Law suits are nothing new to them.

So your answer is "no"... nice rebuttal

And this "game company" isn't some tiny little thing... it's SEGA - a billion-dollar company in their own right... why are you giving them a free pass on this?

 

[fps4ever]

So your answer is "no"... nice rebuttal

And this "game company" isn't some tiny little thing... it's SEGA - a billion-dollar company in their own right... why are you giving them a free pass on this?

No to what? I'm not giving a pass to anybody? You don't think Apple has enough influence to make this right with out getting a lawsuit against them lol. Hell sounds like Sega could easily afford to make it right themselves. Come on you don't think Apple, MS, Google haven't flexed thier muscles before over stuff like this? What makes you think this would end up in some sort big lawsuit to begin with...lets get it to SCOTUS already.

 

[Squid Surprise]

No to what? I'm not giving a pass to anybody? You don't think Apple has enough influence to make this right with out getting a lawsuit against them lol. Hell sounds like Sega could easily afford to make it right themselves. Come on you don't think Apple, MS, Google haven't flexed thier muscles before over stuff like this? What makes you think this would end up in some sort big lawsuit to begin with...lets get it to SCOTUS already.

You were asked to provide a counter-example for your rebuttal... you simply said "use Google".... which I interpreted as "no"...

Hint: when someone asks you to prove your argument, and you respond with "check Google"... most people tend to assume you are in the wrong

 

[fps4ever]

You were asked to provide a counter-example for your rebuttal... you simply said "use Google".... which I interpreted as "no"...

Hint: when someone asks you to prove your argument, and you respond with "check Google"... most people tend to assume you are in the wrong

Rebuttal for breaking a contract or getting sued? Are you saying it never happens?

 

[Squid Surprise]

Rebuttal for breaking a contract or getting sued? Are you saying it never happens?

I'm not saying anything... I'm still awaiting your response to the question that was raised....

 

[fps4ever]

I'm not saying anything... I'm still awaiting your response to the question that was raised....

LOL you are waiting? The convo didn't even involve you but I see you can't resist the white knighting. I said I was a layman at that so Google it is. Does the bad Best Buy analogy still irk you?

 

[Squid Surprise]

LOL you are waiting? The convo didn't even involve you but I see you can't resist the white knighting. I said I was a layman at that so Google it is. Does the bad Best Buy analogy still irk you?

I’m reading the thread... and was curious if you could actually refute the argument.... you obviously can’t... and my analogy to Best Buy is quite accurate - you have not refuted that either....

 

[fps4ever]

I’m reading the thread... and was curious if you could actually refute the argument.... you obviously can’t... and my analogy to Best Buy is quite accurate - you have not refuted that either....

LOL no it wasn't...that's funny you think so though.

 

[mailpup]

Squid Surprise and fps4ever, please discontinue your personal argument. If you must, continue via PM. Thank you.

 

[Danny101]

The fact that it's even possible to rack up $16,000 on a mobile game app is problematic to begin with. Strange and surprising that after so many purchases, the credit card company, and they generally do when purchases start ratcheting up, didn't decline payment at some point. No video game is worth $16,000 unless you're actually gambling. Who spends $16,000 within a single game ? From the Apple Store no less. That should be a clue for a company who's supposedly very famous for it's strictness of policies. Whether the parent should have been paying attention or not is beside the point. This is predatory charging, on Apple's platform, and stop gaps should be built-in to capture potential snafus. It's in a lot of other things like the Netflix App on your TV for instance. After a certain amount of time, it will pause itself and ask 'Are you still there?' requiring intervention. In that case, we're just talking about saving energy. So don't tell me Apple can't pause purchases at certain points and ask for extra intervention to continue. The purchasing ability from any app can require a password and/or a re-entry of a payment card. Companies can help to prevent this if they really want to or actually cared about their CUSTOMERS. Apple has done a lot of virtue signaling over the years. So this is where the rubber is meeting the road, and it's very obvious that their VS is only dollars deep.

 

[Squid Surprise]

The fact that it's even possible to rack up $16,000 on a mobile game app is problematic to begin with. Strange and surprising that after so many purchases, the credit card company, and they generally do when purchases start ratcheting up, didn't decline payment at some point. No video game is worth $16,000 dollar unless you're actually gambling. It's the Apple Store. Who spends $16,000 on a single game? That should be a clue for a company who's supposedly famous for it's strictness. Whether the parent should have been paying attention or not is besides the point. This is predatory charging and stop gaps should be built-in to capture potential snafus. It's in a lot of other things like the Netflix App on your TV for instance. After a certain amount of time, it will pause itself and ask 'Are you still there?' requiring intervention. So don't tell me they can't pause purchases and ask for extra intervention to continue. The purchasing ability should from any app require a password or a re-entry of a payment card. Companies can help if they really want to or cared about their CUSTOMERS.

The credit card DOES generally decline payment after awhile... and you need to enter your password every time you make a purchase... again, either the parent is a complete m0ron, or there is more to the story...

 

[arrowflash]

I think both people blaming Apple and people blaming parents do have a point here.

Though I do tend to side with the parents more in this particular case - and Apple have once again shown what a scumbag company they are that will never see one cent of my money - there are really no innocents in this story.

 

[Squid Surprise]

I think both people blaming Apple and people blaming parents do have a point here.

Though I do tend to side with the parents more in this particular case - and Apple have once again shown what a scumbag company they are that will never see one cent of my money - there are really no innocents in this story.

So you'll give your money to Google instead? Or you just won't buy a smartphone?

Because the actual OS is irrelevant here - this could easily have happened with an Android phone and the results would have been the same.