Audio and Video stuttering

[neill1973]

I recently bought a HP Pavilion dv7-1279wm Entertainment Notebook PC. The problem that I am having is that when I play games and stream movies on netflix the sound seems to stutter and the video has a slight hiccup. The laptop is up to date on all drivers. The laptop has the following.

Processor Speed: 2.0 GHz.
Installed Memory: 4GB.
Memory Technology: DDR2 SDRAM.
Cache Size: 2MB.
Processor Technology: Intel Core2 Duo.
Installed Video Memory: 512 MB.
Processor Number: T6400.
Hard Drive Capacity: 500GB.
Included Drives: Multi-drive including LightScribe and Double Layer Support.
Graphics Processor: NVIDIA GeForce 9600M GT.

Any help would be greatly appreciated.

 

[snowchick7669]

Can you play DVD's normally using your actual DVD drive?

What web browser are you using?

 

[neill1973]

DVD's play fine. I was using IE7 then upgraded to IE8 but neither one seemed to make a difference. However I don't think it would be a browser problem because it also affects games.

 

[snowchick7669]

Oh, I thought you played games on netflix. Haha sorry for the misread.
I actually had a customer that had this issue with his video and it was due to overheating.

Could be a long shot, but try speedfan, which monitors your machines temperature and see if its jumping drastically in temperature while streaming

Is there anything else that it does this on?

 

[neill1973]

The only things I have noticed it on are Netflix and games.

 

[neill1973]

Any other thoughts on this? I contacted HP support and they were not able to correct my problem.

 

[skrypto]

Did you ever find a solution to this? I have the same laptop, and I'm not having any audio stutter, at least not that i notice, but i do get a graphics stutter in games and video playback.

 

[neill1973]

No I have not found a solution yet.