Bestselling Antivirus

[Reannah]

Right. So, one day I came back from school, and there were tonnes of IE pop-ups and a few programs that had installed themselves while I was gone. Then, on the screen, there was a Bestsellling Antivirus pop-up that offered to get rid of them. I was all 'wow, cool, how convenient'.
So I downloaded it, ran it and then found out that, hey, it's a total sham.

What do I do to get rid of it? I've tried a few solutions I found on Yahoo! Answers and it didn't work. I ran the ad and malware prevention stuff I have, and that didn't work either.
Is there anything I can do to get rid of it?

 

[howard_hopkinso]

Hello and welcome to Techspot.

Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

If after reading the above, you wish to clean your system, do the following.

Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

Post fresh HJT, AVG Antispyware and Combofix logs as Attachments into this thread, only after doing the above.

Also, let me know the results of the Panda Antirootkit scan.

Regards Howard :wave: :wave:

This thread is for the use of Reannah only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[bushwhacker]

Heh, another believer.

 

[Reannah]

- The Panda Antiroot 'programme' didn't find anything.
- But, during the Combofix scan, a lot of pop-ups showed up and the Bestselling Antivirus re-installed itself, and so did 'Online Security Guide', which was one of the things that showed up before Bestselling Antivirus.
- Everything seems fine now, though. No annoying pop-ups or anything. My computer is just running kind of slow.
- The Online Security Guide icon is still there, though. Creepy. Is it safe to send to the recycling bin?

 

[howard_hopkinso]

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: {ab665d48-3202-6068-5de4-a003459c269b} - {b962c954-300a-4ed5-8606-202384d566ba} - C:\WINDOWS\system32\qvapmwqk.dll (file missing)

O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)

O3 - Toolbar: (no name) - {11A69AE4-FBED-4832-A2BF-45AF82825583} - (no file)

O4 - HKLM\..\Run: [d4d7a345] rundll32.exe "C:\WINDOWS\system32\ootiuydp.dll",b

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or folders(if there).

C:\WINDOWS\system32\ootiuydp.dll
C:\qoobox

Reboot into normal mode and rehide your protected OS files.

Post fresh HJT and Combofix logs.

Regards Howard

This thread is for the use of Reannah only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[coppertopfm]

works like a charm

down load the program UnhackMe from greatis.com/unhackme, it is a trial but is fully functional for 30 days. Make sure that all your antivirus and pop up programs are disabled before you run the program. You might have to run the program a few times to get rid of all malware depending how infected you are. When you install it, restart the computer, it will check before windows boots. Worked for me!

 

[bushwhacker]

No coppertopfm, we prefer to follow Howard's recommendation.

 

[coppertopfm]

I know that Howard's method works. I just thought I would post a simple method for the less computer savy that does extactly what Howard has explained but without having to go thru all the steps, or worse yet make the problem worse because they were not sure of what they were doing. I hope I was able to help someone that was to scared to go thru the other steps.
I am sorry if I insulted anyone, I did not mean to.

 

[howard_hopkinso]

No offence taken mate.

The reason I do things the way I do, is to do an in depth check for malware of any kind. Often, one source of malware is accompanied by other malware, so just removing the obvious and initial source, won`t actually get rid of other malware which is lurking and doesn`t show any symptoms.

That`s why it`s important to see the log files.

Regards Howard

This thread is for the use of Reannah only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Reannah]

Well, here they are.
Edit: This is a little annoying. I'm still getting the pop-ups occasionally, but they aren't as bad. They're IE pop-ups, and my default browser is is Firefox.

 

[howard_hopkinso]

Go to add remove programmes in your control panel and uninstall anything to do with(if there).

SpywareDetector<This is a rogue anitspyware programme.

Close control panel.

1. Please download The Avenger by Swandog46 from HERE. Save it to your Desktop and extract it.

2. Download the attached avengerscript.txt and save it to your desktop

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by double clicking on its icon on your desktop.

Under "Script file to execute" choose "Load script from file".
Now click on the folder icon which will open a new window titled "open Script File"
navigate to the file you have just downloaded, click on it and press open
Now click on the Green Light to begin execution of the script
Answer "Yes" twice when prompted.

4. The Avenger will automatically do the following:

It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system twice.)
On reboot, it will briefly open a black command window on your desktop, this is normal.
After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

5. Please attach the content of c:\avenger.txt into your reply, as well as a fresh Combofix log.

Regards Howard

This thread is for the use of Reannah only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Reannah]

The Spyware Detector wasn't in my add or remove programs thing.

 

[howard_hopkinso]

All Clean.

Click start/run and type combofix /u into the run box and hit the enter key. That should delete Combofix and all it`s folders etc.

Turn off system restore.(XP/ME only) See how HERE.

Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.


If you have any further virus/spyware problems, please post in this thread.

Regards Howard

This thread is for the use of Reannah only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.