Blaze at Samsung backup data center knocks services offline around the world

Shawn Knight

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A mid-day fire at a Samsung data center in Gwacheon, South Korea was responsible for temporarily taking a number of the company’s services and websites offline on Sunday. Fortunately, there aren’t any reports of fatalities and it seems that Samsung was able to get the affected services back online within hours.

The fire reportedly broke out on the fourth floor of a building that houses Samsung’s backup data center for its primary data center in Suwon, South Korea. The company acknowledged the blaze on its ICT Story website (in Korean) and apologized for the downtime although no plans were mentioned on how to prevent similar issues in the future.

Virtually every device that needs to connect to a Samsung server, whether for total operation or just to power a few features, was impacted. Some even reported that non-Samsung apps on their Smart TVs weren’t working during the downtime. Even Samsung’s main website was knocked offline by the fire.

It’s unclear how an incident at a backup data center could have such an impact on the company’s services around the globe. What’s more, one has to wonder why so many services all seemingly rely on a single point of operation.

Did you notice any of your Samsung services going down on Sunday morning? If so, which services were affected and for how long? Let us know in the comments section below.

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Google's Korean to English captioning needs a little work. The last sentence of the video translated into, "It looks not at the time of the data said".

I hope that they're able to determine the problem with the data center so to prevent their other data centers from catching on fire.
 
I used to bemoan that my Samsung TV was the last model before they started adding "smart" features. Now I am starting to see that as a good thing. My Roku box chugged away without so much as a hickup last night.
 
Yes, I was unable to connect to Netflix. My Samsung TV refused to believe it was connected to the internet, so I spent the better part of an hour before I realized that it was failing because the Samsung web site was down.

So, there is the real problem: Samsung wants to funnel all of your internet traffic through their servers so they can monitor your viewing habits, which is pretty horrible. But, making their"smart" TV completely useless whenever their website is down is just stupid.

This *will* factor into my decision before making another "smart" tv purchase.
 
I used to bemoan that my Samsung TV was the last model before they started adding "smart" features. Now I am starting to see that as a good thing. My Roku box chugged away without so much as a hickup last night.

Roku doesn't funnel it's traffic through the Samsung servers. This article has to do with their "Smarthub" being down.
 
This should have never happened this was a major vulnerability; their IT infrastructure should have been designed to support hot sites with no single point of failure. Also the disaster recover (DR) plan should have had SLA of 6 hours or less for essential business services.

This vulnerability should have been identified by the security/DR planners during quarterly audits of their security controls / DR practices .

Looks like a lot of their folks were sleep at the wheel !!!!!

Gary Morgan
 
My S3 started a "Samsung voice data update" yesterday afternoon and was still downloading this morning. It would restart after numerous manual forced stops. Found an Android software update this morning. After installing that, the Samsung update vanished.
 
Hah, I tried to register my newly bought Samsung fridge online on Saturday evening, the whole samsung.com domain was down. This explains why! Sorry for cursing your shitty website Samsung, didn't realise it was BURNING.
 
So let me guess after this accident it is evident that Samsung can render all your TV's useless at any time. Could this be a glimpse at how easy planned obsolescence can be designed? All they have to do is drop one feature and the whole TV has a heart attack. I think we need common knowledge ways to protect ourselves from these things.
 
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