BSOD annoyance

[dj89]

Hi. Names Dave fairly useless with the technical side of computers. so thought i'd ask for some help here.
problem is i keep getting the blue screen over and over on my laptop running windows 7 and can't get rid of it. the codes i get are either 0x000000d1, 0x0000001e or 0x0000007e. I've tried rebooting and starting in safe mode but nothing can get me past. Any help would be great. Thanks

 

[Mark56]

First lets see if you have any Malware using this anti virus boot disc. All the instructions are on the site.

You could first try removing one of your memory sticks and see if it will then boot, then swap the sticks if no improvement.

http://www.avg.com/us-en/226386#boot

 

[dj89]

Thanks for the reply. tried both options you suggested but unfortunately neither worked. the avg scanner said i had no infected files as well.

 

[Tmagic650]

Hi Dave,
are there any yellow exclamation points in the device manager? Did Windows 7 come originally installed on your laptop?

 

[dj89]

Hi. yea windows came pre installed. And how can i access the device manager when the pc doesn't boot up? thanks.

 

[Mark56]

Can you get to the screen that gives the boot options (where you would be able to select "Safe Mode") and select "Last Known Good Configuration".

Did you make a recovery disk when you got the PC, or can you borrow a copy of Windows 7 that is the same version as your OS (it must be at the same service pack level or higher)

What is the make and model of the laptop.

 

[dj89]

Yea i can access that part.
No recovery disk. I'll have to ask around for a copy of windows.
and its an alienware m15x

 

[Tmagic650]

Hi. yea windows came pre installed. And how can i access the device manager when the pc doesn't boot up? thanks.

Sorry, I thought you might be able to boot normally sometimes. Sounds like the hard drive is toast

 

[Mark56]

I asked this, with a suggestion:

Can you get to the screen that gives the boot options (where you would be able to select "Safe Mode") and select "Last Known Good Configuration".

And your reply was:

Yea i can access that part.

So, what happened when you selected "Last Know Good Configuration"??? or did you miss that bit.

If you tried that and it didn't make any difference you need to tell me so I know what is going on.

If it failed I would suspect the same as Tmagic, that your hard drive is faulty. Follow this guide to run diagnostics on the drive.

Identify the make of your hard drive and then use one of the links below to get the manufacturers diagnostic for ISO CD. Burn the image file to a CD, boot the PC with the disc in the drive and run the diagnostics. You first need to set the CD drive to 1st in the boot order in the Bios setup.

If you do not have an image burner use this free software to make the CD.

http://www.isoimageburner.com/


ExcelStor: http://www.excelstor.com/eng/support.php?sub_id=3

Hitachi/IBM: http://www.hitachigst.com/support/downloads/

Samsung: http://www.samsung.com/global/business/hdd/support/downloads/support_in_es.html

Toshiba Fujitsu: http://sdd.toshiba.com/main.aspx?Path=SoftwareUtilities#diagnostic

Seagate, Maxtor & Quantum:http://www.seagate.com/www/en-us/support/downloads

Western Digital:http://support.wdc.com/product/download.asp?lang=en

 

[dj89]

yea same thing happens when i try last known configuration. thanks for the links i'll try it out.

 

[dj89]

Did a short and long test with what turned out to be a seagate hard drive and it came up as passed both times.
Any ideas?

 

[Mark56]

OK, lets try a startup repair.

Start tapping the F8 key immediately after starting the PC. This will take you to the "Advanced Boot Options". On some OEM machines hit the F8 key immediately after the logo dissapears.

Select "Repair Your Computer", answer the prompts and then the "System Recovery Options" menu will appear. Select "Startup Repair".

If that fails to get it booting correctly then go back and try System Restore and take it back to the time before the problem started. If that fails run the Windows Memory Diagnostics.

If System Restore fails and the memory passes, is there an option in the menu for Recovery. If you use this it will return the PC to the state you bought it in which will wipe out all your data and installed software. If you wish to save your data and have no back ups you can remove the hard drive and use a "Laptop Hard Drive Adapter" to connect it to another PC to retrieve your data. The use of the Recovery option should work unless there is some other hardware fault on your PC.

On the other hand if you can get hold of the correct version of Windows 7 you can run a Repair Install which will preserve all your data and installed software.