bsod on new Dell notebook

[blueskies]

My client is getting occasional (typically once a day) bsod on a new (1 month old) Dell notebook. I'm stumped after trying your cleanup recommendations (e.g. recreating pagefile after defrag etc).

Any help would be greatly appreciated.

Inspiron E1505, Intel Core Duo processor T2300 (2MB/1.66GHz/667MHz)
1GB, DDR2, 533MHz 2 Dimm
256MB ATI MOBILITY RADEON X1400 HyperMemory
80GB 7200RPM SATA Hard Drive
Intel PRO/Wireless 3945 802.11 a/g Mini Card
Dell Wireless 350 Bluetooth Module (2.0+EDR)
Kensington Notebook Expansion Dock
Bluetooth Keyboard and Mouse Black
Microsoft Windows XP Professional, Service Pack 2

 

[loungebear]

Bluetooth BSOD

I have a dell 820. It's about 2 months old. Very similar specs to your clients.
2 gig duo core proc, 1 gig ram, 80 gig 7200 rom drive, intel 3945 wifi, dell 350 bluetooth.

I have Bluesrcreened about 9 times. I found that I got a BSOD while using a wifi connection running a cisco VPN client and my kensington bluetooth mouse.

I rebuilt my machine and have shut off the bluetooth radio. I have spent a long time using wifi and my VPN connection at the same location (my house).

So in short, I'm really suspicious of the bluetooth drivers.

If I find anything more conclusive as I continue to test, I'll post again.

What brand bluetooth keyboard and mouse is you client using?

 

[blueskies]

I agree with your diagnosis. My client just bought two of these laptops and the only on getting BSOD is the one with bluetooth wireless keyboard/mouse. I'm pretty sure it's Kensington, I'll double check when they're awake