Greetings,
I am unable to connect to the internet with any program (IE, firefox, yahoo! messenger, real player, etc). I am running windows XP pro (unregistered version). the only thing I did today is download and run ccleaner (at my beau's insistence, he's and IT person for the local college). I think this effected something, he says it didn't. Regardless, I can not get on the internet or connect in any way (so I'm using a spare computer to find information). We have a home network and DSL. All other computers connect fine. The lights on the wire from the router to my computer turn on properly when plugged in (the cord isn't bad). I don't know what to do. I will post what ever information is requested, but as you can probably tell I am not the most computer literate. I can successfully ping the IP and DNS in cmd prompt, but can not ping any external sites (google, yahoo, etc). Please help if you can.
Very lost,
Ambam
I am unable to connect to the internet with any program (IE, firefox, yahoo! messenger, real player, etc). I am running windows XP pro (unregistered version). the only thing I did today is download and run ccleaner (at my beau's insistence, he's and IT person for the local college). I think this effected something, he says it didn't. Regardless, I can not get on the internet or connect in any way (so I'm using a spare computer to find information). We have a home network and DSL. All other computers connect fine. The lights on the wire from the router to my computer turn on properly when plugged in (the cord isn't bad). I don't know what to do. I will post what ever information is requested, but as you can probably tell I am not the most computer literate. I can successfully ping the IP and DNS in cmd prompt, but can not ping any external sites (google, yahoo, etc). Please help if you can.
Very lost,
Ambam