p51d007
Posts: 3,930 +3,880
I've been in the photocopier business since the early 80's. One of our vendors recently upgraded the firmware in their copier line. When we set up the machine in the shop, the older firmware worked with NO problem with Katun toner (actually it produces a superior color copy than the OEM toner, and it is a little less expensive). Setup went fine. Machine was one version off so after the upgrade it rebooted and says "toner not recognized". What, in my opinion it SHOULD say is "non xxxxx toner, please use xxxxx toner" and continue to work, but nope! Dead in the water. Downgraded the firmware and it worked fine.
I contacted Katun, had one of their software engineers call me back and we spent an hour on the phone trying to figure a workaround. Nope. They have to reprogram the CRUM chip to make it work. Since they had some of our machines they said about a week ago they know what to change and they are going to send us some to try, then roll it out in November.
I kind of look at it like this. When you purchase a vehicle, are you "required" to use a certain type of oil, gasoline, windshield wipers etc? NOPE. Same should hold true for ink/toner.
Granted, if you use non OEM supplies during the warranty period, and, something goes wrong, technically that should be on you, but, these vendors are using the razor/razor blades marketing.
GIVE you the product, charge an arm & a leg for the supplies.
It just ticks me off they charge say 100 bucks for a black toner cartridge, but 3-4 times that for
cyan, magenta & yellow. Being in this business for over 40 years, I know that the only difference
is the pigment of the toner. The MATERIAL is exactly the same. All of our machines use the same photoconductor drums, so if the toner were different, it wouldn't work.
Just ripping off the customers.
I contacted Katun, had one of their software engineers call me back and we spent an hour on the phone trying to figure a workaround. Nope. They have to reprogram the CRUM chip to make it work. Since they had some of our machines they said about a week ago they know what to change and they are going to send us some to try, then roll it out in November.
I kind of look at it like this. When you purchase a vehicle, are you "required" to use a certain type of oil, gasoline, windshield wipers etc? NOPE. Same should hold true for ink/toner.
Granted, if you use non OEM supplies during the warranty period, and, something goes wrong, technically that should be on you, but, these vendors are using the razor/razor blades marketing.
GIVE you the product, charge an arm & a leg for the supplies.
It just ticks me off they charge say 100 bucks for a black toner cartridge, but 3-4 times that for
cyan, magenta & yellow. Being in this business for over 40 years, I know that the only difference
is the pigment of the toner. The MATERIAL is exactly the same. All of our machines use the same photoconductor drums, so if the toner were different, it wouldn't work.
Just ripping off the customers.