Can't download, Can't enter safe mode, Can't See System Information or System Restore

By queenzgurl ยท 12 replies
Apr 6, 2012
  1. I think I have a virus on my HP mini laptop because per the title,

    I cannot:
    donwload anything
    enter safe mode
    system restore back to factory settings
    view system information

    Also, I often see corrupt disk notices and there was a notification on my desktop that said my WIndows version was unlicensed or something like that.

    My Windows come up and I can get on the Internet with no problem, but the first thing that made me realize something was wrong was when I kept getting corrupt disk messages. Chrome corrupt disk etc.

    What I have tried: was running AVG scan, nothing found AND pressing F2 and running all the test and everything passed, hardware etc.

    Could this be a virus? How can I fix this?

    -Queenz Gurl
  2. Broni

    Broni Malware Annihilator Posts: 54,259   +383

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
  3. queenzgurl

    queenzgurl TS Rookie Topic Starter

    Ok for some reason I couldn't run DDS. I disabled avg and it still didn't work. But here is the rest.

    Malwarebytes Anti-Malware (Trial)

    Database version: v2012.04.06.09

    Windows 7 x86 NTFS
    Internet Explorer 8.0.7600.16385
    imani :: IMANI-PC [administrator]

    Protection: Enabled

    4/6/2012 7:26:04 PM
    mbam-log-2012-04-06 (19-26-04).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 199613
    Time elapsed: 11 minute(s), 17 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)


    GMER -
    Rootkit quick scan 2012-04-06 19:49:58
    Windows 6.1.7600 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 WDC_WD16 rev.01.0
    Running: k2rs4vl1.exe; Driver: C:\Users\imani\AppData\Local\Temp\pglorpog.sys

    ---- Devices - GMER 1.0.15 ----

    AttachedDevice \FileSystem\Ntfs \Ntfs AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
    AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
    AttachedDevice \FileSystem\fastfat \Fat AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
    AttachedDevice \Driver\tdx \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\tdx \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\tdx \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\tdx \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
    AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)

    ---- Services - GMER 1.0.15 ----

    Service C:\Windows\system32\drivers\mbamswissarmy.sys (*** hidden *** ) [MANUAL] MBAMSwissArmy <-- ROOTKIT !!!

    ---- EOF - GMER 1.0.15 ----
  4. Broni

    Broni Malware Annihilator Posts: 54,259   +383

    Download aswMBR to your desktop.
    Double click the aswMBR.exe to run it.
    If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
    Click the "Scan" button to start scan.
    On completion of the scan click "Save log", save it to your desktop and post in your next reply.

    NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.


    Download Bootkit Remover to your desktop.

    • Unzip downloaded file to your Desktop.
    • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
    • It will show a Black screen with some data on it.
    • Right click on the screen and click Select All.
    • Press CTRL+C
    • Open a Notepad and press CTRL+V
    • Post the output back here.
  5. queenzgurl

    queenzgurl TS Rookie Topic Starter

    Got it..

    aswMBR version Copyright(c) 2011 AVAST Software
    Run date: 2012-04-06 21:52:17
    21:52:17.594 OS Version: Windows 6.1.7600
    21:52:17.594 Number of processors: 2 586 0x1C0A
    21:52:17.594 ComputerName: IMANI-PC UserName: imani
    21:52:49.995 Initialize success
    21:55:46.547 AVAST engine defs: 12040601
    22:04:44.559 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
    22:04:44.574 Disk 0 Vendor: WDC_WD16 01.0 Size: 152627MB BusType: 3
    22:04:44.605 Disk 0 MBR read successfully
    22:04:44.605 Disk 0 MBR scan
    22:04:44.683 Disk 0 unknown MBR code
    22:04:44.699 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 199 MB offset 2048
    22:04:44.715 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 140477 MB offset 409600
    22:04:44.761 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 11847 MB offset 288106496
    22:04:44.808 Disk 0 Partition 4 00 0C FAT32 LBA MSDOS5.0 102 MB offset 312369152
    22:04:44.855 Disk 0 scanning sectors +312579760
    22:04:45.058 Disk 0 scanning C:\Windows\system32\drivers
    22:05:03.371 Service scanning
    22:05:47.292 Modules scanning
    22:05:55.578 Disk 0 trace - called modules:
    22:05:55.625 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll iaStor.sys
    22:05:55.640 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x850647b8]
    22:05:55.656 3 CLASSPNP.SYS[86a0b59e] -> nt!IofCallDriver -> [0x84626958]
    22:05:55.672 5 ACPI.sys[868c33b2] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x845fc028]
    22:05:57.216 AVAST engine scan C:\Windows
    22:06:00.199 AVAST engine scan C:\Windows\system32
    22:10:30.321 AVAST engine scan C:\Windows\system32\drivers
    22:10:50.896 AVAST engine scan C:\Users\imani
    22:16:04.326 Disk 0 MBR has been saved successfully to "C:\Users\imani\Desktop\MBR.dat"
    22:16:04.404 The log file has been saved successfully to "C:\Users\imani\Desktop\aswMBR.txt"

    Bootkit Remover
    (c) 2009 Esage Lab

    Program version:
    OS Version: Microsoft Windows 7 Starter Edition (build 7600), 32-bit

    System volume is \\.\C:
    \\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`0c800000
    Boot sector MD5 is: 488b11129a05597aab410cf0beae7dbf

    Size Device Name MBR Status
    149 GB \\.\PhysicalDrive0 Unknown boot code

    Unknown boot code has been found on some of your physical disks.
    To inspect the boot code manually, dump the master boot sector:
    remover.exe dump <device_name> [output_file]
    To disinfect the master boot sector, use the following command:
    remover.exe fix <device_name>

    Press any key to quit...
  6. Broni

    Broni Malware Annihilator Posts: 54,259   +383

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it:
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.

    Make sure, you re-enable your security programs, when you're done with Combofix.


    If, for some reason, Combofix refuses to run, try one of the following:

    1. Run Combofix from Safe Mode.

    2. Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Please download and run the below tool named Rkill (courtesy of which may help allow other programs to run.
    There are 4 different versions. If one of them won't run then download and try to run the other one.
    Vista and Win7 users need to right click Rkill and choose Run as Administrator
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    * Rkill.scr
    * Rkill.exe
    • Double-click on the Rkill icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.
    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    If normal mode still doesn't work, run BOTH tools from safe mode.

    In case #2, please post BOTH logs, rKill and Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  7. queenzgurl

    queenzgurl TS Rookie Topic Starter

    ComboFix 12-04-07.03 - imani 04/07/2012 22:23:20.1.2 - x86
    Running from: c:\users\imani\Downloads\ComboFix.exe
    * Created a new restore point
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    ((((((((((((((((((((((((( Files Created from 2012-03-08 to 2012-04-08 )))))))))))))))))))))))))))))))
    2012-04-08 02:39 . 2012-04-08 02:39 -------- d-----w- c:\users\Default\AppData\Local\temp
    2012-04-08 02:39 . 2012-04-08 02:39 -------- d-----w- c:\users\Administrator\AppData\Local\temp
    2012-04-06 23:24 . 2012-04-06 23:24 -------- d-----w- c:\users\imani\AppData\Roaming\Malwarebytes
    2012-04-06 23:24 . 2012-04-06 23:24 -------- d-----w- c:\programdata\Malwarebytes
    2012-04-06 23:24 . 2012-04-06 23:24 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2012-04-06 23:24 . 2011-12-10 19:24 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    2012-02-22 06:02 . 2012-02-22 06:02 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    *Note* empty entries & legit default entries are not shown
    [HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}]
    2012-01-19 23:13 1811296 ----a-w- c:\program files\AVG Secure Search\\AVG Secure Search_toolbar.dll
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{95B7759C-8C7F-4BF1-B163-73684A933233}"= "c:\program files\AVG Secure Search\\AVG Secure Search_toolbar.dll" [2012-01-19 1811296]
    [HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj.1]
    [HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj]
    2009-10-29 01:18 661504 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    2009-10-29 01:18 661504 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    2009-10-29 01:18 661504 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    2009-10-29 01:18 661504 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    2009-10-29 01:18 661504 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    "Simplify Media"="c:\program files\Hp\HP MediaStream\HPMediaStream.exe" [2009-10-23 21498376]
    "Skype"="c:\program files\Skype\Phone\Skype.exe" [2011-10-13 17351304]
    "Facebook Update"="c:\users\imani\AppData\Local\Facebook\Update\FacebookUpdate.exe" [2012-01-22 137536]
    "IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-10-16 141848]
    "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-10-16 173592]
    "Persistence"="c:\windows\system32\igfxpers.exe" [2009-10-16 150552]
    "SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2009-11-03 1594664]
    "IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2009-06-05 186904]
    "SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2009-10-12 495708]
    "QlbCtrl.exe"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2009-08-20 322104]
    "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-28 35696]
    "SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-11-18 149280]
    "HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]
    "WirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2009-09-01 499768]
    "ZumoDrive"="c:\program files\Hewlett-Packard\HP CloudDrive\ZumoLauncher.lnk" [2011-09-10 2038]
    "AVG_TRAY"="c:\program files\AVG\AVG2012\avgtray.exe" [2012-01-24 2416480]
    "vProt"="c:\program files\AVG Secure Search\vprot.exe" [2012-01-19 939872]
    "APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2011-09-27 59240]
    "iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-10-09 421736]
    "ROC_roc_dec12"="c:\program files\AVG Secure Search\ROC_roc_dec12.exe" [2012-01-19 928096]
    "Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2012-01-13 460872]
    "ConsentPromptBehaviorAdmin"= 5 (0x5)
    "ConsentPromptBehaviorUser"= 3 (0x3)
    "EnableUIADesktopToggle"= 0 (0x0)
    [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
    BootExecute REG_MULTI_SZ autocheck autochk *\0c:\progra~1\AVG\AVG2012\avgrsx.exe /sync /restart
    R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
    R3 Com4QLBEx;Com4QLBEx;c:\program files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-05-05 228408]
    R3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-07-13 4231168]
    R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2009-09-02 174592]
    R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2009-10-02 204288]
    R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL3.SYS [2009-07-13 207360]
    R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV3.SYS [2009-07-13 980992]
    R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT3.SYS [2009-07-13 661504]
    R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x86.sys [2009-07-13 311296]
    S0 AVGIDSEH;AVGIDSEH;c:\windows\system32\DRIVERS\AVGIDSEH.Sys [2011-07-11 23120]
    S0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx86.sys [2011-09-13 32592]
    S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx86.sys [2011-10-07 230608]
    S1 Avgtdix;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdix.sys [2011-07-11 295248]
    S1 DVMIO;DVMIO;c:\splash.sys\config\dvmio.sys [2009-09-30 17624]
    S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128]
    S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_5576240ee6baaa25\aestsrv.exe [2009-03-02 81920]
    S2 AVGIDSAgent;AVGIDSAgent;c:\program files\AVG\AVG2012\AVGIDSAgent.exe [2011-10-12 4433248]
    S2 avgwd;AVG WatchDog;c:\program files\AVG\AVG2012\avgwdsvc.exe [2011-08-02 192776]
    S2 DvmMDES;DeviceVM Meta Data Export Service;c:\splash.sys\config\DVMExportService.exe [2009-07-09 323584]
    S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2012-01-13 652360]
    S2 vToolbarUpdater;vToolbarUpdater;c:\program files\Common Files\AVG Secure Search\vToolbarUpdater\10.0.6\ToolbarUpdater.exe [2012-01-19 909152]
    S3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\AVGIDSDriver.Sys [2011-07-11 134736]
    S3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\DRIVERS\AVGIDSFilter.Sys [2011-07-11 24272]
    S3 AVGIDSShim;AVGIDSShim;c:\windows\system32\DRIVERS\AVGIDSShim.Sys [2011-10-04 16720]
    S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-10 20464]
    --- Other Services/Drivers In Memory ---
    *NewlyCreated* - WS2IFSL
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
    LocalServiceAndNoImpersonation REG_MULTI_SZ SSDPSRV upnphost SCardSvr TBS FontCache fdrespub AppIDSvc QWAVE wcncsvc
    Contents of the 'Scheduled Tasks' folder
    2012-04-05 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-4281732758-80222774-3164941460-1001Core.job
    - c:\users\imani\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-01-22 18:25]
    2012-04-08 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-4281732758-80222774-3164941460-1001UA.job
    - c:\users\imani\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-01-22 18:25]
    2012-04-05 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-4281732758-80222774-3164941460-1001Core.job
    - c:\users\imani\AppData\Local\Google\Update\GoogleUpdate.exe [2011-10-05 22:45]
    2012-04-08 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-4281732758-80222774-3164941460-1001UA.job
    - c:\users\imani\AppData\Local\Google\Update\GoogleUpdate.exe [2011-10-05 22:45]
    ------- Supplementary Scan -------
    uStart Page = hxxp://
    mStart Page = hxxp://
    uInternet Settings,ProxyOverride = *.local
    IE: E&xport to Microsoft Excel - c:\progra~1\MIF5BA~1\Office12\EXCEL.EXE/3000
    TCP: DhcpNameServer =
    Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\Common Files\AVG Secure Search\ViProtocolInstaller\10.0.6\ViProtocol.dll
    - - - - ORPHANS REMOVED - - - -
    WebBrowser-{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - (no file)
    --------------------- LOCKED REGISTRY KEYS ---------------------
    @Denied: (Full) (Everyone)
    --------------------- DLLs Loaded Under Running Processes ---------------------
    - - - - - - - > 'Explorer.exe'(2676)
    c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    ------------------------ Other Running Processes ------------------------
    c:\program files\AVG\AVG2012\avgcsrvx.exe
    c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    c:\program files\Bonjour\mDNSResponder.exe
    c:\program files\AVG\AVG2012\avgnsx.exe
    c:\program files\AVG\AVG2012\avgemcx.exe
    c:\program files\Hewlett-Packard\HP Health Check\hphc_service.exe
    c:\program files\Windows Media Player\wmpnetwk.exe
    Completion time: 2012-04-07 22:53:08 - machine was rebooted
    ComboFix-quarantined-files.txt 2012-04-08 02:53
    - - End Of File - - DF37656CCB07490110ECD38B1E3D845A
  8. Broni

    Broni Malware Annihilator Posts: 54,259   +383

    Looks good.

    How is computer doing?

    You can reinstall AVG now.

    Download OTL to your Desktop.

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Click the Scan All Users checkbox.
    • Under the Custom Scan box paste this in:

    %systemroot%\*. /mp /s
    %PROGRAMFILES%\bak. /s
    %systemroot%\system32\bak. /s
    %ALLUSERSPROFILE%\Start Menu\*.lnk /x
    %systemroot%\system32\config\systemprofile\*.dat /x
    %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
    %PROGRAMFILES%\Common Files\*.*
    %APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x
    %PROGRAMFILES%\Internet Explorer\*.tmp
    %PROGRAMFILES%\Internet Explorer\*.dat
    %USERPROFILE%\My Documents\*.exe
    %systemroot%\SECURITY\Database\*.sdb /x
    %systemroot%\Driver Cache\*.*
    %PROGRAMFILES%\Mozilla Firefox\0*.exe
    %ProgramFiles%\Microsoft Common\*.*
    %USERPROFILE%\Favorites\*.url /x
    %ALLUSERSPROFILE%\*.dat /x
    dir /b "%systemroot%\system32\*.exe" | find /i " " /c
    dir /b "%systemroot%\*.exe" | find /i " " /c
    %PROGRAMFILES%\Mozilla Firefox\*.dat
    %USERPROFILE%\Cookies\*.txt /x
    %systemroot%\pchealth\helpctr\System\*.exe /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  9. queenzgurl

    queenzgurl TS Rookie Topic Starter

    Hi thanks for your support through all of this.

    the OTL is giving an error message that says:

    Exception EReadError in module OTL.exe at00016A6S
    Error reading DiskPartitionInfo1.Active.

    Also I have attached a picture of what my PC looks like when I try to do a system restore or view firewall etc.
    So I don't think anything was fixed.

    Attached Files:

  10. Broni

    Broni Malware Annihilator Posts: 54,259   +383

    At this point I don't see anything malicious on your computer so...

    In this forum, we make sure, your computer is free of malware and your computer is clean :)
    Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
    You'll get more attention.
  11. queenzgurl

    queenzgurl TS Rookie Topic Starter

    Great thanks for all your help!!!
  12. queenzgurl

    queenzgurl TS Rookie Topic Starter

    Oh but one last question, since I couldn't download the last thing that you told me to and I couldn't paste that info in, does this mean that my PC is missing some files?
  13. Broni

    Broni Malware Annihilator Posts: 54,259   +383

    Possibly your Windows installation is corrupted.

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