Hello everyone,
Two days ago, while working in Photoshop, my computer launched the app "Adobe Help Viewer," (AHV) which promptly froze. I could not close the app by any means... even by using the Task Manager. I eventually rebooted the computer, shutting down all programs first, save for the AHV.
When the computer rebooted, it was not the same. It started up a little more slowly than normal, and once the desktop and system tray icons were in place, I attempted to open some programs (first Outlook Express, then Firefox and then Photoshop). Experienced major lag... it took Firefox about two minutes to open and Photoshop took close to five minutes. Even the start menu froze momentarily when I clicked on it.
I did another reboot, with no success. I then did a System Restore, and selected a restore point timed about 12 hours before I began having problems. Initially, this did not appear to help (Photoshop was still extremely slow to launch) but after walking away for a bit (10 minutes or so), I came back to find the computer acting a little more normal. Everything seemed to work fine for the remainder of the day, as well as yesterday and this morning.
Today, I did another reboot and—once again—the computer seemed extremely slow after the reboot. Photoshop again took 5+ minutes to launch, and Firefox was also very slow to launch. I also noticed that a couple of the apps in my system tray were slow to update (in terms of connecting to the Internet to check for virus definitions, etc...).
What I'm finding is that the first time I launch a program, it takes a very long time. If I close it and then re-launch it, it seems to be fine... at least until I decide to reboot the computer again.
Not sure at this point if this is a function of spyware, a virus or perhaps some type of system glitch.
Would appreciate any advice/input you can provide. I'm currently running ESET NOD 32 for antivirus and Spy Sweeper for spyware protection.
Two days ago, while working in Photoshop, my computer launched the app "Adobe Help Viewer," (AHV) which promptly froze. I could not close the app by any means... even by using the Task Manager. I eventually rebooted the computer, shutting down all programs first, save for the AHV.
When the computer rebooted, it was not the same. It started up a little more slowly than normal, and once the desktop and system tray icons were in place, I attempted to open some programs (first Outlook Express, then Firefox and then Photoshop). Experienced major lag... it took Firefox about two minutes to open and Photoshop took close to five minutes. Even the start menu froze momentarily when I clicked on it.
I did another reboot, with no success. I then did a System Restore, and selected a restore point timed about 12 hours before I began having problems. Initially, this did not appear to help (Photoshop was still extremely slow to launch) but after walking away for a bit (10 minutes or so), I came back to find the computer acting a little more normal. Everything seemed to work fine for the remainder of the day, as well as yesterday and this morning.
Today, I did another reboot and—once again—the computer seemed extremely slow after the reboot. Photoshop again took 5+ minutes to launch, and Firefox was also very slow to launch. I also noticed that a couple of the apps in my system tray were slow to update (in terms of connecting to the Internet to check for virus definitions, etc...).
What I'm finding is that the first time I launch a program, it takes a very long time. If I close it and then re-launch it, it seems to be fine... at least until I decide to reboot the computer again.
Not sure at this point if this is a function of spyware, a virus or perhaps some type of system glitch.
Would appreciate any advice/input you can provide. I'm currently running ESET NOD 32 for antivirus and Spy Sweeper for spyware protection.