Computer Ruined!?

Anubis208 · Nov 30, 2003

Hey, I'm having a big problem here...Someone help me, please!!

I just got a brand new Dell computer with these specs:

P4 2.6
1 GIG RAM
1 40 GIG Maxtor Hard Drive (C
120 GIG Western Digital Hard Drive (D (from my old computer)
ATI Radeon 9800

It ran fine the day I got it. The second day it started dropping me out of every video game I played, no matter what. Then it gave me a blue screen and error messages, regardless of whether or not I was playing a game. The latest message was this:

Stop: c000021a
{Fatal System Error}
The Windows Subsystem System process terminated
unexpectedly with a status of 0xC0000005

C0x75e94070 0x0066e1cc

The system has been shut down.

I have tried everything!!

Reformatting
Reinstalling Windows XP Home

Now I can't even get the computer to finish installing Windows. It just gives me a blue screen with error message towards the end of the installation. Does anyone know what this is all about?? The file it keeps referring to keeps changing. I'm completely at a loss. I've seriously tried everything I can think of, but now I'm afraid I'll have to get a new computer. I'd appreciate any help at all.

Thanks!

Phantasm66 · Nov 30, 2003

If you built the machine yourself, reset CPU, memory, cards, everything.

If you buy the machine from a store, return it immediately.

Ggennro · Nov 30, 2003

try diffrent ram or go download the ram tester from www.memtest86.com

scooby · Dec 15, 2003

am i right in presuming blue screen crashes are largley ram issues or can it be anything at anytime?

Shnig · Dec 15, 2003

just return it to dell.

Krugger · Dec 15, 2003

Originally posted by Anubis208
Hey, I'm having a big problem here...Someone help me, please!!

I just got a brand new Dell computer with these specs:

P4 2.6
1 GIG RAM
1 40 GIG Maxtor Hard Drive (C
120 GIG Western Digital Hard Drive (D (from my old computer)
ATI Radeon 9800

It ran fine the day I got it. The second day it started dropping me out of every video game I played, no matter what. Then it gave me a blue screen and error messages, regardless of whether or not I was playing a game. The latest message was this:

Stop: c000021a
{Fatal System Error}
The Windows Subsystem System process terminated
unexpectedly with a status of 0xC0000005

C0x75e94070 0x0066e1cc

The system has been shut down.

I have tried everything!!

Reformatting
Reinstalling Windows XP Home

Now I can't even get the computer to finish installing Windows. It just gives me a blue screen with error message towards the end of the installation. Does anyone know what this is all about?? The file it keeps referring to keeps changing. I'm completely at a loss. I've seriously tried everything I can think of, but now I'm afraid I'll have to get a new computer. I'd appreciate any help at all.

Thanks!
Click to expand...

definetly call Dell. this is unacceptable for a brand new machine. their service is well respected in the pc world, and you at least should give them a call and see what they say. i'd ask what programs or windows/system changes you made in the first 2 days if any, but still, just call dell.

Rick · Dec 15, 2003

I cannot tell you how many brand-new Dell systems I've seen with problems straight out of the box... (or I'd be shot).

But let me just say... I've seen a whole lot.

Do not fix the problem yourself. Use your warranty while you've got it!

I think you are right in guessing it is a memory problem. But who knows? It could be a number of things. It could be the CPU, the system board or even the graphics card. But my bet it is on the memory here.

SubKamran · Dec 16, 2003

I'd bet memory...if you can't even install Windows...

BRING IT BACK TO THEM!

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Computer Ruined!?

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