Solved Computer says: hard drive clusters partly damaged! Please help..

[Broni]

In normal mode some running programs may be interfering.

13. Please, let me know, how your computer is doing.

Whenever ready....

 

[crystin]

I have a quick question for you:

My sister has had the same thing happen to her laptop. She told me that she re-set or restored her computer to a few days before it happened and everything is "back to normal." She uses no anti-virus programs. Now she has downloaded Norton (our ISP provides it to its clients for free).

I am wondering if she truly took care of the problem? With all of the work we have done and how many hours we have into it, I just can't really believe that it is that 'simple' to fix? I also think that Norton can't catch everything. She told me she did a scan and it found three viruses, but she didn't know what type they were when I asked her.

Anyway, do you think she was able to correct the issue? Is Norton good enough to catch everything (I don't think so)? I'm not going to tell her your response...she has her own methods...I'm just curious for my own information.

Thanks!

 

[crystin]

Computer is working pretty good!

Something caused the hyperlinks in emails in outlook express to quit working. Internet Explorer would open, but fail to load the link. I was able to figure out the problem, but unsure of the cause.

Sometimes when I'm running the programs and switching between normal mode and safe mode, the computer can act rather slow, but when using the computer "normally" it is working great!!!

I just finished updating the updates for windows and am working on installing WOT.

I'm very happy to have this almost completely fixed! When it first happened I wasn't really sure what to think...thanks again for all your help!

Crystin and family

 

[Broni]

System restore will NOT cure an infection. It'll say "Hello" sooner or later.

Good luck and stay safe