Hi, my computer shuts off randomly with no explanation. My problem is I had this computer built approx 2 yrs ago and the place that built it is no longer in business. I also never received the Windows CD and did not know this until I had problems. I have taken it 3 times to get it repaired and each time I was told that there is nothing wrong with it. I am an elderly female and I am trying my best to fix it myself but I think I need help. I have changed the surge protector and also the computer power cord, as well as use a different outlet. The error message I get is:
WINDOWS COULDN'T START BECAUSE THE FOLLOWING FILE IS MISSING OR CORRUPT.
WINDOWS ROOT>\SYSTEM32\NTOSK RNL.EXE ( THOSE UNDERLINED ARE CAPITILAZED)
Reinstall A COPY OF THE ABOVE FILE . PUT THE MS CD IN AND CLICK ON SYSTEM 32"
I am going to try the information RAYBAY gave in April of 2007 and see if this helps. Do you have any other suggestions? My daughter will actually be doing these things. Also, she has the Windows XP disc and do you think that can be used to reinstall a missing file? Do you have any other suggestions? I will write and tell you if these things didn't work, but I was wondering if you can tell me what else you think I should do. I cannot afford a new computer and I was hoping this one would get me through until the end- if you know what I mean! (That's how old I am- but don't tell! ) Thank you, Sue
WINDOWS COULDN'T START BECAUSE THE FOLLOWING FILE IS MISSING OR CORRUPT.
WINDOWS ROOT>\SYSTEM32\NTOSK RNL.EXE ( THOSE UNDERLINED ARE CAPITILAZED)
Reinstall A COPY OF THE ABOVE FILE . PUT THE MS CD IN AND CLICK ON SYSTEM 32"
I am going to try the information RAYBAY gave in April of 2007 and see if this helps. Do you have any other suggestions? My daughter will actually be doing these things. Also, she has the Windows XP disc and do you think that can be used to reinstall a missing file? Do you have any other suggestions? I will write and tell you if these things didn't work, but I was wondering if you can tell me what else you think I should do. I cannot afford a new computer and I was hoping this one would get me through until the end- if you know what I mean! (That's how old I am- but don't tell! ) Thank you, Sue