ctrl+shift+delete not workin

[howard_hopkinso]

All items in your AVG Antispyware log say "No Action Taken". That`s because you haven`t told AVG Antispyware to quarantine it`s results as per the instructions. See this pictorial guide.

You`re using an outdated version of HijackThis. See HERE for the latest version.

You`re running both Avast and the free AVG antivirus programmes. This is not recommended, will slow your system down and can cause serious conflicts. Uninstall one of your antivirus programmes immediately.

Run the Ccleaner programme as per step 9 of the instructions in this thread HERE.

Post a fresh HJT log after doing the above.

Regards Howard

This thread is for the use of bobby123 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[bobby123]

done can you tell me what processes to get rid of.

 

[howard_hopkinso]

Please note: None of these processes are nasty. They can all be started manually if needed.

Run HJT with no other programmes open. Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe

O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime Alternative\qttask.exe" -atboottime

O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1175973224\ee\AOLSoftware.exe

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet

O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe

O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program Files\CASIO\Photo Loader\Plauto.exe

Click on the fix checked button.

Close HJT and reboot your system.

See if that helps.

Regards Howard

This thread is for the use of bobby123 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[bobby123]

Did all the fix, still its rather slow on start up. It seems to me that its ok after a while. On start up though its slow, sometimes it bleeps once and is frozen for a minute or so. Is there anything more I can do?

 

[howard_hopkinso]

I suggest you run the hard drive diagnostic utility from your hard drive manufacturers website. The reason I want you to do this is because I want to try and rule out a hard drive problem.

If you can`t find the hard drive utility, take a look at this thread HERE.

Please let us know the results.

Also, can you please post a fresh pic of your task manager`s processes list?

Regards Howard

 

[bobby123]

I am dell and I cant see any one there. By the way I never defragmented so that could be another cause (I am doing this now).

 

[howard_hopkinso]

Yes, running a defrag could make all the difference.

I did advise you to run a disk defrag in post#49.

Regards Howard

 

[bobby123]

yer I know, it was taking for ever lol so I gave up on it and did other things you said silly me. Anyway heres a post of my processes.

By the way what hard drive utility would I have to use as I am dell?

 

[howard_hopkinso]

You still have 52 processes running, which in my opinion is too many, although it`s a lot better than sixty odd lol.

Once you`ve completed the defrag, let us know how your system is running.

Regards Howard

 

[bobby123]

well yeah 52 seems rather high, do you think there are any others I can get rid of?

 

[howard_hopkinso]

I`m sure there are others you can get rid of. Post a fresh HJT log, only after you`ve finished the defrag.

Regards Howard

This thread is for the use of bobby123 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[bobby123]

Thats a log of my defrag and hjt, I hope this is the last thing I have to do lol, getting a headache haha. thanks.

 

[howard_hopkinso]

Have HJT fix the following.

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?.home=msgr

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com

O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll

O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /r

O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper

O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe

O4 - HKLM\..\Run: [snpstd] C:\WINDOWS\vsnpstd.exe

O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"

O4 - HKLM\..\Run: [OPSE reminder] "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\Ereg.exe" -r "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\ereg.ini"

O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart

O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html

O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html

O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm

O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html

O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html

O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html

O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html

O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html

O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html

O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html

O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm

O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm

O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab

O16 - DPF: {C36112BF-2FA3-4694-8603-3B510EA3B465} (Lycos File Upload Component) - http://f007.mail.lycos.co.uk/app/uploader/FileUploader.cab

Click on the fix checked button.

Close HJT and reboot your system.

Regards Howard

This thread is for the use of bobby123 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[bobby123]

Ok done it, bascially to be fair, it seems a lot better and quicker than it did a few days ago. However it still isn't as quick on start up as it used to be but the pc is running much better thanks to you howard. I still feel as thought a utility check should be done but which driver I dont know.

 

[howard_hopkinso]

If your hard drive was really badly fragmented, it may be worth your while running another defrag. This will help to compact files and speed up your system. I forgot to say earlier, but if you have anyscreen savers set to run, you should disable them before you run the disk defrag.

I still think you should check your hard drive for problems, just in case. The Powermax ISO programme will do this for you. You simply download the programme and burn it to a cd as an image. Your burning software will tell you how to burn an image file. Then boot your system from the cd and run the diagnostic tests.

Regards Howard

 

[bobby123]

I went to do a defrag and I get that message again that its chkdsk is scheduled to run on c. Is this common?

Also I really don't know how to burn images, is there another way?

 

[howard_hopkinso]

I`m concerned that you`ve got the check disk message again. You need to run check disk again as I showed you earlier on.

I think it`s very important that you run a disk diagnostic programme. Do you have a floppy drive?

If so you can use the Powermax floppy programme, instead of the iso.

Regards Howard

 

[bobby123]

yer I have a floppy drive, how do I get the powermax thing on as in is there any specific steps?

 

[howard_hopkinso]

Just double click the Powermax.exe file and follow the instructions. Then, make sure your computers boot priority is set to floppy(A)/cd(D)/HDD(C). With the floppy disk in the drive, reboot your system.

Regards Howard

 

[bobby123]

how do i make my computer boot priority to floppy drive?. I hope your last piece of advice to me wont be, replace your hard drive

 

[howard_hopkinso]

I won`t tell you to replace your hard drive, unless it turns out to be faulty.

You set your boot priority in your bios.

Regards Howard

 

[bobby123]

I aint done the whole disk check thing yet but I started to make a powermax thing on the floppy, it gets to 14% and says diskette making error?????

 

[howard_hopkinso]

Maybe the floppy disk is faulty, try another one.

Regards Howard

 

[bobby123]

Btw when you were giving me stuff to fix on hjt, you didnt make me get rid of web messenger by any chance did u? cant seem to find it

I have made the powermax thing now. What exactly do I do with it though and how do I get onto bios etc?

 

[howard_hopkinso]

I didn`t make you get rid of anything. All I did was to help you to stop a load of stuff from running on startup. Which web messenger programme are you referring to exactly.

Regards Howard