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Customers get shafted in Nvidia class action suit

By Matthew ยท 75 replies
May 3, 2011
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  1. Mikymjr

    Mikymjr TS Booster Posts: 123   +9

    Lol didn't know it was your 1000th post. You still reached it though. Yep that pretty much sums it up. I can go and sue the guy but your right; the saying here goes " Je kan geen veren plukken van een kale kip". It means in english "you can't pick feathers of, of a featherless chicken =p. I can still try, but i guess in the end my new nissan will have to wait until i get money back together again. It hurts to see a perfectly good car go to waist by some random mindless driver
  2. red1776

    red1776 Omnipotent Ruler of the Universe Posts: 5,223   +163

    Unless they received a "class action" letter telling them to 'sit tight' or this is the only way they have to be compensated.
  3. I'll never buy Nvidia again. plain and simple. It's abundantly obvious that they have the moral and ethical values of the worst kind, ( non existent). Way to Go Nvidia, I'm sure this will garner you allot more customers, morons.
  4. Not mentioned in the article is the fact that the lawyers walked away with $13,000,000 - yes, thirteen million dollars - while is was estimated that the value of the settlement to the class wouldn't exceed ten million. While lawyers typically argue for fees they state at maybe 30% of the value of the settlement, in this case they received about 130% !!
  5. I guess if the attorneys' fees are tied to the amount of compensation to the class, they would probably have worked harder for the plantiffs. Tort reform, anyone?
  6. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,010   +18

    LOL, yep, can't get blood out of a stone. But although it seems like little consolation, any crash you can walk away from is a good one in the big picture.
  7. danteoz

    danteoz TS Enthusiast Posts: 42

    I was given one of the defective HP laptops, when it was bought my buddy paid nearly $1500 for it. The affected GPUs didn't just get put into $1000 machine here guys. His laptop was very nice when he bought it, it was gotten to play games on. 512MB graphics memory and a dual core processor, 17" screen and they want to compensate him with something with integrated graphics and a low wattage single core processor that's junk and couldn't even play most games from a year ago let alone anything new and its a smaller screen....he had issues with the WiFi not working random crashes and restarts, finally gave up on it last year and gave it to me since neither best buy or hp would fix any problems with it ( out of warranty) without costing half of a new one.
  8. NeoFryBoy

    NeoFryBoy TS Rookie Posts: 72

    Wow, so they're out the full cost of the original laptop ($1000), if you assume they had to buy a second one to use over the defective product.
  9. Most of you don't understand the real issue here. Some of the people originally purchased a low end laptop and is getting it replaced with such. In my case, and many others, I purchased a TX1410 with a swivel touch screen, dual core processor with all the connections and ports I wanted. Here is what my original TX has that the replacement does not have: Touch screen, dual core processor, card reader, finger print scanner, web cam, port replicator connection, IR remote control, and a few other things I am sure I overlooked. So the bottom line here is not the depreciation in $$ value, but the fact the replacement doesn't even have half of the performance or connections I originally paid for. I can handle the $$ depreciation, if it only had half the things my original had. Heck, my 3 year old TX with failed wireless still benchmarks almost twice as fast as what the new replacement does. How is this even close to fair? No matter if you bought a $400 budget machine, or a $2000 entertainment laptop, we are all getting the same CQ56 as a replacement....
  10. My brother just sent me this article and I'm sure glad he did.

    I am one of the class action members and have been wondering what the hold up with my replacement laptop has been. I sent my HP 17'' dv9310US back to them in early February and still have not received my replacement. It states on the documentation to "please be patient" and a replacement will arrive in 7-10 weeks. Well it's been over 12 weeks now and still no replacement!

    I just want the damn thing so I can sell the piece of crap and recoup hopefully $200. I had to personally fix the HP I had and luckily found a fix on YouTube (since the problem was so widespread). I remember calling HP and telling them I had no screen whatsoever when I fired up my laptop (just all black, no graphics at all..... BTW thanks Nvidia!). Since I was "out of warranty", HP went into their usual spew about it costing damn near $275 for a new motherboard........ yeah right!

    Well long story short, I fixed the problem for all of $25..... which included a micro torch ($12), a piece of copper sheeting ($8), and a butane filler for the torch ($3). I disassembled the laptop myself and reheated the GPU, upon which I installed new solder paste and a 2''x2'' copper shroud. Threw it back together and it was fixed. Lasted a good 1.5 years until I purchased my next laptop........... which is now a Macbook Pro 17'' (something I swore I'd never own). I now understand why MBP's are so highly touted, I've had it a good month and have yet to have any stress at all, like I did with my HP machines. I do run Windows 7 on my MBP and love the dual functionality when needed.

    So am I happy to be receiving a 15'' POS(Piece of $!*!) Compaq? Well no, since I had a 17''.

    But am I happy to be getting something of perceived value? Damn right.

    I'll sell this thing on eBay/Craigslist/etc and throw the money in the bank.
  11. You are misunderstanding. Most systems that failed were high-end laptops with dual-core processors, optical drives, Bluetooth, Wi-Fi, Firewire ports, etc. The Tx1000 that died on me was a convertable touchscreen tablet with an AMD dual-core, DVD burner, biometric security, Wi-Fi, Bluetooth, increased memory, etc. The 'like kind and value' replacement I'm receiving is an Asus EEE Netbook, no optical drive, no bluetooth, no biometrics and Windows 7 Starter. Or I have the option of choosing the Compaq CQ56. Neither one comes close to replacing what I had.

    Judge Ware, Jon Peddie and Dr. Nader Bagherzadeh were the best things NVIDIA's money could buy. They saved NVIDIA a fortune.
  12. Jurassic4096

    Jurassic4096 Banned Posts: 155

    So it survived until the warranty was out? Then it's confirmed, anyone expecting anything near the $1000 they paid are high on crack. Judge Judy would laugh in anyones face if they came to her court with this bullcaca. I miss her :(
  13. MilwaukeeMike

    MilwaukeeMike TS Evangelist Posts: 2,837   +1,180

    Sounds like Nvidia was a bit cheap in the replacements, but basing your compensation on today's replacement cost is how it works everywhere.

    Think of gas prices... if gas is $3/gallon and the station down the street buys 500 gallons they will always sell that gas at it's current price. If gas goes up to $4/gal they don't raise their prices after their current stock is out, they do it right away. Same if it goes down. It's always based on the current 'replacement' cost. Never what you purchased it at. If that were true, then you'd have to have kept your receipt to prove you didn't pay $5000 for that PC.

    Nvidia should have replaced the computers with current exact matching spec computers, and if they're not d-bags, they should throw in something to make up for the lost time of having a defective one. But that's up to them, and not required.
  14. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,010   +18

    You forget that YOUR class action lawyers approved this settlement.

    Did they get paid their 13 million in laptops? Probably not.

    This is why a class action lawsuit was stupid and from the get go you should not have expected to get anything worthwhile for it.

    Once the settlement amount was agreed upon, YOUR lawyers stopped caring how exactly your share of the settlement was going to get disbursed. Laptops, cash, gift cards, cattle, who cares?
  15. nickblame

    nickblame TS Enthusiast Posts: 43

    I bought an asus G1 for 1799euros in 2007 and 2,5 years after the gpu died which is embedded.. My laptop was not included in those with the settlement but I do believe that it had the same flaw... talk about frustration..
  16. nickblame

    nickblame TS Enthusiast Posts: 43

    btw I'll never buy costly hardware ever.. I'll always stick to low end 300euros and so on.. and I do choose AMD/Ati from then on.. nvidia sucked those years.
  17. We got the shaft alright and with no KY ..
  18. CamaroMullet

    CamaroMullet TS Rookie Posts: 93

    Oh Nvidia, what happened to "the customers always right" ? I find it shameful that they would spend so much time and energy not to satisfy their customers. Did they not have the $$$ to fix the problem in the beginning? I guess it is just, " it's in the game " after all. Can you imagine when the first sandybridge products, the ones with the sata issues, if Intel instead of jumping on it right away and fixing the issue, they went to court with it's suppliers/customers instead??!! I'll stick with AMD gpu's from now on.
  19. Best comment i've seen in a looooooong time!
  20. The problem is that the CQ-56 is not "superior": the benchmarks are half the speed of the computers they're replacing, which isn't surprising since it's a single-core processor replacing a dual-core processor laptop with a larger screen. NVIDIA got Jon Peddie to lie and say it was superior (contradicting everything he says in his blog and the press), and the judge believed them.
  21. I think hp is main a**h*** here.... They have found a work around to save their ****.... Just like they they did in inkjet printer case, giving a 6$ lollipop to innocent customers for robbing them for supplies... My tx10xx got repaired! why not others...!? Judge is an ***** who probably didnt knew abc of hardware for sure. Probably blood sucking lairs...i mean lawyers! got their pockets full by now to hunt new law abiding fools like you and me..... :( Btw BGA reball rework station costs 100$ something & 15 min to replace a 70~80$ chip!! People should have asked for that instead :O
  22. Per Hansson

    Per Hansson TS Server Guru Posts: 1,946   +200

    If you bought it for Euros then it's not covered by this class action suit.
    It only covers US customers...

    I know I have a Dell M1710 with defective nVidia 7950GTX, I replaced it myself with a ATI X1400
    It's waaaay slower but atleast designed properly so it will last!
  23. Yes, this sucks, but there are a lot of people that will not get the replacement computer, because they were never notified of the claim period. Not that really sucks.
  24. QuaZulu

    QuaZulu TS Enthusiast Posts: 63   +10

    "The settlement reads, '? a replacement computer of like or similar kind and equal or similar value...'"

    I guess that's the rub...and I would guess the wiggle room for another lawsuit. Similar kind and similar value are no longer equivalent. nVidia may claim that they have given their customers something similar in kind to what they had bought (similar specs) while customers are arguing for similar value (if I paid $1000 then I want what $1000 would get me on the market now).

    If I paid $1000 for something I'd want to use it while it's worth $1000. Sloppy lawyers! Shame on nVidia!
  25. I had one of the latest IBM Thinkpad Laptops (T40p), before they sold that division to Lenovo. I had several problems with my laptop and ended up sending it at least two times for repair. On the third time, I extracted a paragraph from my warranty policy. It read that after a third service I could ask for a replacement computer which was equivalent to what I paid in the day.

    Now for the good part. Lenovo was going to fix me up for a defective IBM computer. Of course they had to respect the warranty policy. A guy from sales sent me three models T6X to choose from. None of them had the FireGL graphics type of card. I explained this to the sales manager and argued that back in the day of the original purchase, I chose a laptop to use it as a workstation replacement. Due to Lenovo's laptop configuration, no budget laptop had a FireGL card, so he sent me another option which was valued at least $1000 more than the three options I had before.

    I ended up with a laptop with the latest FireGL V5200 card; a Thinkpad T60p with the latest specs of the time. Too bad that a couple of months later intel released the C2D (If I had waited a bit more :( ). Anyway, the point of all this is that Lenovo's replacement practices were solid at that time (2003-4). I still use that laptop and it performs outstandingly well. Imagine if they had given me a budget laptop back then.

    I wouldn't hesitate to buy a Lenovo computer again. Consider a Dell, as I remember they had good warranty policies.... but never an HP

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