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DCOM system errors occurring in safe mode

By jacklyb123 ยท 14 replies
May 12, 2017
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  1. Hey guys, my PC crashed last night and even after I booted in safe mode I checked my system event log and kept seeing the following errors multiple times each minute:

    - DCOM got error "1084" attemping to start the service ShellHWDetection with arguments "Unavailable" in order to run the server.
    - The server __ did not register with DCOM within the required timeout.
    - DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server.
    - DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server.

    Now when I boot windows normally, I get the above errors, but I also get the following:

    -unable to start a DCOM Server: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca as Unavailable/Unavailable. The error: "15612
    Happened while starting this command: "C:\Program Files\WindowsApps\microsoftcommunicationsapps_17.4.9600.16384_x64__8wekyb3d8bbwe\LiveComm.exe"-ServerName:Microsoft.WindowsLive.Platform.Server

    Just to note, for the past few days, powershell would run on startup and then immediately close in a flash. I have removed quite a bit of startup services and ran ccleaner,malwarebytes, and RogueKiller, but I am still getting these system errors.
     
  2. jobeard

    jobeard TS Ambassador Posts: 10,305   +788

    Which version of Windows?

    Do you use any Windows Live services?
     
  3. jacklyb123

    jacklyb123 TS Rookie Topic Starter

    I don't use any windows live services. I also can't find which service is trying to execute this. Also, the first 3 errors seems to stop occurring when I boot windows normally. So the first 3 errors are just in safe mode and the last error is only in normal mode.
     
  4. jobeard

    jobeard TS Ambassador Posts: 10,305   +788

    You may have tripped over yourself in the cleanups - - windows is trying to start LiveComm

    Use Control->Programs and scroll looking for *Live*, aka anything containing "Live"
     
  5. jacklyb123

    jacklyb123 TS Rookie Topic Starter

    I can certainly believe it, but I have no programs related to "Live" and the Program Files\Windows Apps directory is completely empty. I vaguely remember deleting the contents, but I am not sure what service is trying to find LiveComm.exe. I wish it told me what the source is in the system error.
     
  6. jobeard

    jobeard TS Ambassador Posts: 10,305   +788

    So now your system registry is trying to start something that is not there :sigh:

    Have you EVER reviewed or edited the Registry?
     
  7. jacklyb123

    jacklyb123 TS Rookie Topic Starter

    Yes multiple times over the past 3 years. And I'm sure some of the malware protection software modified it as well.
     
  8. jobeard

    jobeard TS Ambassador Posts: 10,305   +788

    I'm concerned on YOUR ability to properly find and delete PRECISELY and not introduce more errors.
    BTW: Take a new System Restore Point immediately. I'll document how to find the LiveComm meanwhile.
     
  9. jacklyb123

    jacklyb123 TS Rookie Topic Starter

    Your concern is certainly appreciated! I have already created a restore point on 5/7/2017 and 5/11/2017. I have followed your direction and created another restore point. I can definitely solve minor problems consistently, but when it comes to registry issues, it gets a bit hazy. What's next?
     
  10. jobeard

    jobeard TS Ambassador Posts: 10,305   +788

    Ok, here goes - - suggest you COPY/PASTE these instructions into Notepad and save if we need to come back to them

    • login as Administrator
    • get command prompt
    • enter Regedit

    Left side are the KEYS, right side is what they point to; aka the data

    dbl-click on HKEY_LOCAL_MACHINE
    now navigate by dbl-clicking
    SOFTWARE->Microsoft->Windows->CurrentVersion

    RIGHT-CLICK on RUN->Find

    enter this
    LiveComm.exe

    • If it's found, the left side will still be Run
    • the right side will show three columns
    • Name Type Data
    • and under the Data column will be
    • C:\Program Files\WindowsApps\microsoftcommunicationsapps_17.4.9600.16384_x64__8wekyb3d8bbwe\LiveComm.exe ....

    If this is all TRUE, right click on the value UNDER THE NAME column -> go to Delete

    If in doubt, change nothing, quit and start again


    Now use the F3 key to find any other occurrence of LiveComm.exe; repeat the Delete IF FOUND

    when no more are located, quit regedit and reboot normally
     
    Last edited: May 12, 2017
  11. jacklyb123

    jacklyb123 TS Rookie Topic Starter

    Awesome, thank you for the help!
     
  12. jobeard

    jobeard TS Ambassador Posts: 10,305   +788

    Success?
     
  13. jacklyb123

    jacklyb123 TS Rookie Topic Starter

    Yes Sir, no more errors!
     
  14. jobeard

    jobeard TS Ambassador Posts: 10,305   +788

    Well done - - happy for you (y):)
     
  15. jobeard

    jobeard TS Ambassador Posts: 10,305   +788

    Yes, I've see at least CCleaner do this; remove the program and it's files but leave the registry invocation still there and that produces strange startup errors, DCOM is but just one of them.
     

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